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The Westin Palo Alto

672 reviews
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Traveller (79)
Room & Suite (289)
Pool & Beach (36)
Overview
  • Excellent50%
  • Very good31%
  • Average13%
  • Poor4%
  • Terrible2%
Travellers talk about
“heavenly bed”(18 reviews)
“separate tub”(10 reviews)
Free Wifi
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
4.0 Star Hotel
All hotel details
Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (672)Write a Review
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Show reviews that mention
All reviewsheavenly bedstanford universityseparate tubtown countrywalking distanceroom serviceclose to downtownfront desk stafffour seasonsself parksmall poolcaltrain stationrestaurants and shopssilicon valleybusiness centerinternet connectionlove this hotel
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1 - 5 of 648 reviews
Reviewed today

A nice hotel, with clean and large rooms. Two double beds very soft. Bathroom is also large and clean with both separated bath and shower. Rooms are very quiet. Large garage underneath. Staff are friendly and helpful. Breakfast is correct with buffet with somewhat limited...More

Thank ugh-travel-31
Reviewed 2 weeks ago via mobile

The Westin has a great location and looks very nice from the outside; the staff were also very friendly. However the rooms were ordinary in terms if decor and the water in the shower never really got hot - one morning it stayed lukewarm. Generally...More

Thank TG W
Response from Juan R, Guest Services Manager at The Westin Palo AltoResponded 2 weeks ago

Thank you for your review. We strive to provide all of our guests with a superlative experience, and it is clear we missed the mark during your stay. The issue you encountered with the water in your room is not one we typically see at...More

Reviewed 19 December 2017

The rooms are clean, the bathrooms are big and clean. The staff are friendly and helpful. Have been here for work twice now and both times it was a great experience. Great location to Stanford, Palo Alto downtown and Caltrain. Plus the beds are heavenly...;)More

Thank Madeline F
Response from Juan R, Guest Services Manager at The Westin Palo AltoResponded 20 December 2017

Thank you for your review. A lot of our guests are in town for business and it is always nice to hear that staying with us helped make the trip a great experience. We look forward to seeing you again the next time you are...More

Reviewed 25 November 2017 via mobile

Boutique feel for a Westin but the room rate reflects the Silicon Valley neighborhood. $400 a night. It was clean with decent amenities. The gym was basic. The pool was lovely, albeit small, but consistent with hotel size. It is close to downtown Palo Alto...More

Thank CapistranoBeach
Response from Juan R, Guest Services Manager at The Westin Palo AltoResponded 29 November 2017

Thank you for your review. We are glad you enjoyed your time with us and the amenities that we offer. We hope to see you again the next time you are in Palo Alto.

Reviewed 11 November 2017 via mobile

Our room was good sized and clean. It is in a prime location if you're visiting Stanford and within walking distance of many shops and restaurants. However I've never been to a nice hotel like this with a more unfriendly staff. Not ONCE when we...More

Thank Jessica O
Response from Juan R, Guest Services Manager at The Westin Palo AltoResponded 13 November 2017

Thank you for your review and your recent stay with us. It is our sincere goal to provide a superlative experience, and I am very sorry we did not meet that goal with you during your time with us. The service that you encountered is...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet ( WiFi )
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Concierge
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$201 - US$786 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Romantic Hotel in Palo Alto
#4 Business Hotel in Palo Alto
#4 Luxury Hotel in Palo Alto
#6 Family Hotel in Palo Alto
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Details
Price range
US$201 - US$786 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Romantic Hotel in Palo Alto
#4 Business Hotel in Palo Alto
#4 Luxury Hotel in Palo Alto
#6 Family Hotel in Palo Alto
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
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Traveller (79)
Room & Suite (289)
Pool & Beach (36)
Dining (25)
Amenities (24)
Family and Play Areas (2)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
Bill V
25 January 2017|
AnswerShow all 4 answers
Response from westinpaloaltoGM | Property representative |
Dear Bill V, Thank you for your question. The standard rooms at the Sheraton and Westin are both lovely. The most notable differences between the two are that the Westin standard rooms are slightly larger than the... More
0
Votes
donnerart
15 March 2016|
AnswerShow all 7 answers
Response from pegglesPhoenix_AZ | Reviewed this property |
I parked underground, easily reached from the lobby.
0
Votes
Room Tips
"Seems all equivalent"
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"All the rooms seem fairly equal. You won't get a great view anywhere, so don't worry about it."
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"Garden room"
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"Some of the views are pretty awful (mine was) so you should make sure to ask to face outward where there is a..."
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