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I primarily stay Starwood properties because I generally prefer their service. Despite my years of experience with these, this one stood out.
In short, most of the employees seemed to really go out of their way to make our stay pleasant.
We could not be...More
Thank Alex G
Response from Juan R, Guest Services Manager at Sheraton Palo Alto HotelResponded today
Thank you for your review. We strive to provide a memorable experience to all of our guests, and we are very happy that you enjoyed your time with us. I will be sure to share your feedback with the rest of the team...More
The Sheraton Palo Alto is a Stanford mainstay. It is comfortable, clean, and quiet. Staff are friendly and helpful. The location is good. My room was on the ground floor overlooking a parking lot - so no views. And overall, more the motel experience than...More
Thank Craig C
Response from Juan R, Guest Services Manager at Sheraton Palo Alto HotelResponded 1 week ago
Thank you for your review. We are glad you enjoyed your time with us. We have a variety of room types, and at the booking phase we encourage all of our guests to book a room with the configuration and view that will...More
This hotel is nicely located near to a host of shops and close to Palol Alto's university avenue. i found staff to be friendly and the hotel is clean, and at the usual high Sheraton standard. I made use of the room service and was...More
Response from Juan R, Guest Services Manager at Sheraton Palo Alto HotelResponded 2 weeks ago
Thank you for your review and for your recent stay with us. We are glad you enjoyed your accommodations and our room service. We look forward to seeing you the next time you are in Palo Alto.
Started off with a slight booking error which was remedied quickly. Staff was friendly & professional during our stay. Bed was comfortable & room was clean, we had a nice sized shower (club upgrade) seriously for only a few dollars more we had a nice...More
Response from Juan R, Guest Services Manager at Sheraton Palo Alto HotelResponded 11 April 2018
Thank you for your review. It is our sincere goal to provide a superlative experience to all of our guests, and it sounds like we hit the mark during your time with us. We hope to see you again the next time your...More
Juan at the Sheraton Palo Alto provided me with exceptional customer service. He had incredible patience with all my questions and every response was accurate. We had a great stay and we will definitely be back. Thanks for the great customer service Juan! See you...More
Thank j k
Response from Juan R, Guest Services Manager at Sheraton Palo Alto HotelResponded 2 April 2018
Thank you for your review. There are few things better than when a plan comes together, and helping you make arrangements for your stay with us was a highlight of my day. Sara from the Front Desk also wanted to extend her regards....More