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Sheraton Palo Alto Hotel

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Sheraton Palo Alto Hotel
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705 Reviews from our TripAdvisor Community

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Showing 658: English reviews
San Diego, California, United States
Reviewed 1 December 2013 via mobile

Nice place. Had to pay $14 for parking and 10 for parking. No free breakfast either!! Seems like high end hotels charge fees while middle and lower offer free things. But no resort fees like other places in Palo Alto. Bed comfortable and room modern.

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Helpful?
Thank Thomas M
Foster City, California
Reviewed 24 November 2013

I stay here often. It has a great location - right next to Stanford, and to all the cool restaurants. Staff is very welcoming - I had to checkout and go look for some stuff at the near by market, and I asked them if I could keep my luggage at the hotel - they were more than happy to...

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1Thank Dustsettler
northern california
Reviewed 22 November 2013 via mobile

I really liked this sheraton..rooms are nice..warm..clean..quiet..staff very friendly and heloful..the restaurant is very good..the breakfast brunch is great! Location very good..I can't really complain. ..

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1Thank kirsten
Palo Alto
Reviewed 17 November 2013

My stay at the Sheraton Palo Alto was average, at best. The hotel did not have the room type I requested. The hallway I was in was extremely noisy and even though I was exhausted it made it difficult to sleep. I wouldn't by choice stay at this hotel again.

Review collected in partnership with Easytobook.com
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Helpful?
Thank Dominique I
Gurpreet K, Manager at Sheraton Palo Alto Hotel, responded to this review

Dear Dominique I, Thank you for sharing your feedback of your most recent stay with the TripAdvisor community. I would like to apologize for noisiness during your stay. This is definitely not our standard and I apologize for not meeting your expectations. Please feel free to reach out to me via email at gkaur@pahotel.com so I may make amends. I...

Singapore, Singapore
Reviewed 12 November 2013 via mobile

Stayed at the Sheraton Palo Alto for a business trip. Arrived late at night from a long flight from Asia, so I was looking forward to some shut eye. Not only did the check-in process take an unnecessarily long time, they could not find my SPG details in spite of me giving my membership number! Then security actually came into...

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3Thank colin_matthew
Baltimore, Maryland
Reviewed 8 November 2013

Great location across from Stanford and next to downtown. The staff are very nice and helpful. Everything is kept clean. The pool and pond areas are quite pretty. However... The hotel has is designed around the old "Ramada Inn" plan. Three floors, a rooms on either side of a hallway, wrapped around a central courtyard. The place is well-maintained, but...

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Helpful?
Thank Michael C
Gurpreet K, Manager at Sheraton Palo Alto Hotel, responded to this review

Dear Michael C, Thank you for sharing your feedback with us on Tripadvisor. While I am pleased to hear that you found our hotel location an advantage to your visiting needs, i'm am sorry to hear about your experience at our property. This is not our standard. We strive to be as hospitable as possible. Please reach out to me...

Midlothian, Virginia, USA
Reviewed 3 November 2013 via mobile

Hotel rooms in Palo Alto can be hard to come by. Lucky for me, I was able to score a room at the Sheraton for some last-minute business in town. Hotel lobby is clean and looks impressive. Rooms are pretty standard and in need of a facelift. Pillows and beds are super comfortable. The hotel is right next to train...

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Thank ThatAmericanGirl
Gurpreet K, Manager at Sheraton Palo Alto Hotel, responded to this review

Dear ThatAmericanGirl, Thank you for reviewing our property on TripAdvisor. I'm happy to hear that you found our lobby to your liking and the beds very comfortable. We hope to serve you again should you return to the Palo Alto area. All the best, Gurpreet K

Terneuzen, The Netherlands
Reviewed 1 November 2013

I already had my doubts when making the reservation, but it was worse than expected. This hotel really needs a very big upgrade. Only the location (close to Stanford University) is ok. I don't believe anything has changed for the last 25 years. Everything very old, rooms, carpets, furniture. Nothing is logical. This hotel is clearly a cash cow for...

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Thank rbun
San Diego, CA
Reviewed 29 October 2013

The rooms are dated but the location to downtown you can't beat. Breakfast near the pool in the morning as a Platinum amenity is nice as it's buffet style. Nice touch. I always compare the pricing of the Sheraton vs. Westin as they are next door to each other. Both properties are very popular for housing wedding parties.

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Thank CAWorldTraveler20
zurich
Reviewed 26 October 2013

Ended up staying at this Sheraton as every other "quality" hotel in the valley was full and/or charging NYC prices (I ended paying $350+VAT!). I got upgraded to a Club room on the quiet side of the hotel so the room itself was quiet untilI woke up thinking somebody entered in my room: the walls are really paper thin. It...

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Helpful?
Thank nico_ch

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Palo Alto Hotel staff and other travellers.
5 questions
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Boston, Massachusetts
over a year ago
Hyderabad, India
Hyderabad, India
over a year ago

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Questions? Get answers from Sheraton Palo Alto Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose something on the other side of the rail road and construction”
  • View from room window - dirty on right hand side
  • Old and dingy
 of 5 bubbles Jozi2Melb, 25 Mar 2017 | Read review
“Ask if there is building work going on before you book.”
 of 5 bubbles Arandbee, 20 Mar 2017 | Read review
“Avoid the "rooms with a view", or ask to see the view before they upcharge you for it.”
 of 5 bubbles 960LisaA, 7 Mar 2017 | Read review
“Ask for room on a higher floor for better view of the surrounding”
 of 5 bubbles 397mikin, 15 Feb 2017 | Read review
“Choose one facing the interior courtyard.”
 of 5 bubbles annecX5111GD, 13 Feb 2017 | Read review
5 of 5