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The Westin Pasadena

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The Westin Pasadena
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1,269 Reviews from our TripAdvisor Community

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Showing 1,225: English reviews
Reviewed 3 days ago NEW

My family and our business colleagues had a few business breakfasts at the restaurant and we were completely satisfied with the quality of food and friendly service! Everything is clean and well organized.

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Helpful?
Thank Александр М
Saint Louis, Missouri
Reviewed 5 days ago NEWvia mobile

I had an amazing stay at the Westin Pasadena last week. The staff at check in were friendly and helpful, and upgraded me to a remodeled suite. The food at the restaurant was very good and the service was extremely quick. It can be hard to find a place to park in the self-park lot, so if you arrive late...

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Helpful?
Thank Travelreview4you
Chicago, Illinois
Reviewed 5 days ago NEWvia mobile

First stay at this Westin for a business meeting. Was extremely pleased with the service and the accommodations. Nice fitness center, and beautiful outdoor grounds. Excellent food and easy walk to nearby Old Town Pasadena. We experienced odor issues in the conference center and also in the lounge, however the staff was beside themselves and doing everything they could to...

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Helpful?
Thank Love2Travel26x2
Benito B, General Manager at The Westin Pasadena, responded to this review

Thank you for sharing your insights, and please accept my apologies for the highly unusual experience you faced in the conference center. We strive to provide our guests with best-in-class service, and while I am happy that our team did everything they could to quickly assist, I apologize for the inconvenience. I did see that you enjoyed your time in...

Honolulu, Hawaii, United States
Reviewed 1 week ago

The Westin Pasadena is a big, beautiful building a stone's throw from City Hall. If you like to walk, the neighborhood is gorgeous, both in terms of urban structure, and the housing. Time permitting, spend some time on your feet and enjoy the view. All sorts of restaurants and things are nearby, including an ArcLight movie theater and a great...

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Thank Brooke C
San Diego, California
Reviewed 1 week ago

- Staff is always friendly from the front desk to the people that clean your room. - They have a free shuttle to drop you off at nearby places (I always give the guy a couple of bucks for his time). - Rooms are always clean and the hotel keeps itself upgraded - The only down side is the prices...

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Helpful?
Thank Joel B
Los Angeles, California
Reviewed 1 week ago

Just returned from a one night stay here. Was in Pasadena for my daughter's soccer tournament. The team manager chose this hotel because it was close to the field. Last year this weekend for the same tournament we stayed at the Langham. That was great. This was the opposite. (and btw, i dont think the langham was much farther from...

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Helpful?
1Thank Stephanie R
Benito B, General Manager at The Westin Pasadena, responded to this review

Thank you for taking a moment to share your valued feedback. I appreciate your comments, and was so sorry to learn that your experience did not meet our goal to always provide the highest level of friendly and hospitable service to our guests. I'm sure that you can appreciate that the safety and security of our guests is our top...

Pleasanton, California
Reviewed 1 week ago

Pros: We loved our room--a corner room filled with light and a great view. Nice, comfy beds. Lovely bathroom. Nice maid service. Friendly and helpful staff. Enjoyed the beautiful outdoor pool on the fourth floor. Cons: * Nickeled and dimed for the breakfast. Don't pre-purchase "included breakfast." That provides a $50 for 2 voucher towards breakfast. You would think that...

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Thank Travelin'CalGal
Vernon, Canada
Reviewed 2 weeks ago via mobile

We arrived in town after driving all day to find that every restaurant we called was closed. Finally, we called The Westin and found to our delight and relief that they were serving a turkey dinner for Thanksgiving. We were warmly welcomed and had a wonderful dinner, which included the choice of either butternut squash soup or spinach salad to...

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Helpful?
Thank Roccodoodle
Montreal
Reviewed 2 weeks ago

This is a fabulous hotel! Clean, super nice housekeeping staff, great pool and hot tub with nice view of surrounding mission style architecture. Very nice courtyard space leading into a plaza, nice flowers, fountains, landscaping. Concierge desk was always helpful. The only minor annoyance was at check in. The person was difficult to understand and her niceness was a bit...

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Helpful?
Thank Karin B
Metro Manila, Philippines
Reviewed 2 weeks ago

Let's see: the hotel was nicely located, a nice stroll to Colorado Avenue and Raymond Avenue which are the streets where interesting shops and restaurants are located; a bright and airy lobby; a decent-sized room, hot tap water on demand (no waiting for the water to heat up); spacious drawers for storage; a useful long bay window seat; a generous...

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Helpful?
Thank happytraveller523
Benito B, General Manager at The Westin Pasadena, responded to this review

Thank you for sharing, and we’re so sorry to know we disappointed you. Our goal is always to provide our guests with a comfortable room at all times, and I am incredibly ashamed to hear of our shortcomings. I am surprised, as we usually get great comments regarding the cleanliness of our rooms - please accept my apologies for not...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Shuttle Bus Service
  • Conference Facilities
Official Description (provided by the hotel)
Find us in the heart of one of California's most exciting cities, with easy access to cultural sites such as the Historic Old Town, museums, restaurants, and the Rose Bowl Stadium. We're also only a short distance from the Pasadena Conference Center. We offer 345 crisp, clean guest rooms and five unique suites, all boasting our signature white Westin Heavenly(R) Bed with pillow-top mattress. Many rooms offer great courtyard or mountain views, and all are furnished with the uplifting Heavenly(R) Bath. ... more   less 

Additional Information about The Westin Pasadena

Address: 191 N Los Robles Ave, Pasadena, CA 91101-1707
Region: United States > California > Pasadena
Price Range: £121 - £491 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Pasadena 4*
Number of rooms: 345
Reservation Options:
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Also Known As:
The Westin Pasadena Hotel Pasadena
Westin Pasadena
Pasadena Westin
Hotel Style:
#1 Green Hotel in Pasadena
#2 Business Hotel in Pasadena
#3 Family Hotel in Pasadena
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Pasadena staff and other travellers.
14 questions
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4 months ago
Berkeley, California
over a year ago
over a year ago

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Questions? Get answers from The Westin Pasadena staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“clean, beautiful, grand”
 of 5 bubbles T9377JO_, 5 Dec 2016 | Read review
“11th floor seems to be the best...”
 of 5 bubbles H51OGjoelb, 28 Nov 2016 | Read review
“Corner room was great!”
 of 5 bubbles Travelin'CalGal, 25 Nov 2016 | Read review
“Get an east sided room so you can avoid the extremely bright afternoon sun”
 of 5 bubbles davidlB7915GV, 6 Nov 2016 | Read review
“Location to,Old Town”
 of 5 bubbles a19502016, 18 Oct 2016 | Read review
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