We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

The Westin Pasadena

Show Prices
GreenLeadersBronze level
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
The Westin Pasadena
The Westin Pasadena
Panoramas (15)
View Map
{"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"containerClass":null,"scriptFlags":null}
Add Photo Write a Review

1,306 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 1,261: English reviews
Berlin, Germany
Reviewed yesterday NEW

We had a two-night stay at the Westin Pasadena. Since the hotel was almost fully booked, the room type we made the reservation for was not available. Monica at the reception was very friendly. She gave us a breakfast voucher for the inconvenience. Marc at concierge was also very friendly and gave us great recommendations for sightseeing and dining! Unfortunately,...

 Report
Helpful?
Thank Michael H
Reviewed 3 days ago NEWvia mobile

I paid for guest to stay 3 nights. He had no car. I dropped him off and picked him up each day. I ate it dining room and got parking validation. They charged to pick up car each time. When I got the bill they ALSO charged for overnight parking each day although car was never overnighted. Hotel has tired...

 Report
Helpful?
Thank Maurice S
Andrew F, Guest Relations Manager at The Westin Pasadena, responded to this review

Maurice S., Thank you for recently staying with us and for taking the time to fill out a review providing us with valuable feedback. Please allow me to apologize for the billing inaccuracies you encountered - rest assured this is highly unlike our detail oriented team, and I trust that this was quickly rectified for you. If not, please do...

Pasadena, California
Reviewed 4 days ago NEW

Stayed one night mid-Feb 2017. This is our 3rd time here, and this stay was smooth and uneventful. Best part about this hotel is the location. It is next to Colorado Blvd & close to Old Town Pasadena. Please note onsite parking is valet ONLY at $17 a day/night. Self-parking is a couple of blocks away with different mgmt/company.

 Report
Helpful?
Thank half-life2
Colorado Springs, Colorado
Reviewed 5 days ago NEW

I stay at the Westin frequently for business and always find the staff helpful and friendly. The rooms are decent but maybe a little dated, but the beds are very comfortable and the room is quiet - I never hear noise from surrounding guests. I also like their workout and pool area as the equipment is the same as my...

 Report
Helpful?
Thank David C
North Huntingdon, Pennsylvania
Reviewed 1 week ago NEW

The Westin Pasadena is my favorite place to stay in the Pasadena because of it's customer service focus. Shout outs to Ivan at the front desk, Norman in the dining room, Mylene Poblete, ALL of the parking lot attendants, Lorenna, Housekeeping and Adriana, Service Express. The facility is going through a timely spruce up, and the gym is located in...

 Report
Helpful?
Thank Paula Z
Reviewed 1 week ago via mobile

Stayed here due to business. The hotel is very pretty, and the rooms are clean. The only amenities I used while staying were room service and the fitness room. The room service was very prompt and although the food wasn't the greatest I ever had, it was decent to good for what you'd expect from a hotel. The workout facility...

 Report
Helpful?
Thank John S
Katy, Texas
Reviewed 2 weeks ago

As a SPG, Marriott, and Hilton elite member i've stayed at my fair share of properties, Westin's have always provided a certain level of service and quality. Unfortunately the Pasadena location did not live up to these standards. First up are the rooms. These look like they could really use a refresh, the rooms have the typical Heavenly beds and...

 Report
Helpful?
Thank bigtex2017
Andrew F, Guest Relations Manager at The Westin Pasadena, responded to this review

Thank you for taking the time to bring your experience to our attention. We never want guests to leave dissatisfied and always appreciate opportunities to improve our customer service. I'm happy to share with you that we are nearing the completion of our rooms enhancement, and I am confident that this upgrade will leave your expectations exceeded. These improvements include...

Lake Arrowhead, California
Reviewed 2 weeks ago

The Westin is a very nice, upscale hotel located within an easy walk of Old Town Pasadena and many other interesting spots and museums. Its location makes it a great place to stay, and its staff makes you glad you chose it. It is very pricey and I did not see that it was SOOOO good that it deserved to...

 Report
Helpful?
Thank L6953YVpaull
Andrew F, Guest Relations Manager at The Westin Pasadena, responded to this review

Thank you very much for recently staying with us. Thank you for taking the time to fill out a review and providing us with valuable feedback. We really appreciate it. I am so glad to hear about your wonderful stay. We are so fortunate to be in the heart of Pasadena. I am glad you were able to enjoy the...

Washington
Reviewed 2 weeks ago

I was disappointed by this hotel overall, especially in light of the price tag. There were some pros to my stay, but the cons really outweighed them. One bright spot was the friendly driver of the shuttle service. I requested a ride to Old Town Pasadena one evening for dinner, and he negotiated drop offs for multiple guests. He was...

 Report
Helpful?
1Thank zvezda9
Andrew F, Guest Relations Manager at The Westin Pasadena, responded to this review

Zvezda9, Thank you for recently staying with us and for taking a moment to share your valued feedback. I am so glad you were able to interact with our shuttle driver; we are truly fortunate to have such friendly and hospitable team members. We will be sure to recognize the driver that showed you great customer-service. Rest assured that we...

Reviewed 2 weeks ago

Room was too small. Not clean and furniture is really old. I have stayed on Westin hotels before, quality of this one is absolutely different. I wonder how this hotel can be 4 star? Also avoid to have a breakfast there, it is really expensive.

 Report
Helpful?
Thank Artak A
Andrew F, Guest Relations Manager at The Westin Pasadena, responded to this review

Artak A, Thank you for taking the time to fill out a review for and providing us with valuable feedback. I appreciate your honesty and the opportunity it provides us to improve. We pride ourselves on our customer service, overall hospitality, and exceptional amenities; these are areas that often receive compliments from our guests and we are very disappointed you...

621 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (359)
Viewed
Hotel & Grounds (80)
Viewed
Room/Suite (65)
Viewed
Pool/Beach Area (26)
Viewed
View from Room (38)
Viewed
Dining (14)
Viewed
Family/Play Areas (2)
Viewed
Bathroom (30)
Viewed
Business Centre/Function Rooms (1)
Viewed
Other (103)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (255)
Viewed
Amenities (17)
Viewed
Deluxe King Suite (42)
Viewed
King Balcony Suite (30)
Viewed
Pool (22)
Viewed
Dining (20)
Viewed
Standard King (32)
Viewed
The Hotel (66)
Viewed
Two Queen Standard (26)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (7)
Viewed
Business Centre/Function Rooms (3)
Viewed
Room/Suite (3)
Viewed
Other (1)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Pasadena hotels
0.7 mi away
DusitD2 Hotel Constance Pasadena
0.5 mi away
Courtyard Los Angeles Pasadena/Old Town
2.0 mi away
The Langham Huntington, Pasadena, Los Angeles
Show Prices
Show Prices
Show Prices
0.4 mi away
Hilton Pasadena
Hilton Pasadena
#5 of 31 in Pasadena
1,099 reviews
0.5 mi away
Sheraton Pasadena
Sheraton Pasadena
#8 of 31 in Pasadena
777 reviews
0.5 mi away
Residence Inn Los Angeles Pasadena/Old Town
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Shuttle Bus Service
  • Conference Facilities
  • Concierge
Official Description (provided by the hotel)
Find us in the heart of one of California's most exciting cities, with easy access to cultural sites such as the Historic Old Town, museums, restaurants, and the Rose Bowl Stadium. We're also only a short distance from the Pasadena Conference Center. We offer 345 crisp, clean guest rooms and five unique suites, all boasting our signature white Westin Heavenly(R) Bed with pillow-top mattress. Many rooms offer great courtyard or mountain views, and all are furnished with the uplifting Heavenly(R) Bath. ... more   less 

Additional Information about The Westin Pasadena

Address: 191 N Los Robles, Pasadena, CA 91101
Region: United States > California > Pasadena
Price Range: £156 - £399 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Pasadena 4*
Number of rooms: 345
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Starwood, Travelocity, Expedia and Jetsetter so you can book your The Westin Pasadena reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Westin Pasadena Hotel Pasadena
Westin Pasadena
Pasadena Westin
Hotel Style:
#1 Green Hotel in Pasadena
#2 Business Hotel in Pasadena
#3 Family Hotel in Pasadena
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from The Westin Pasadena staff and other travellers.
16 questions
Ask a question
7 months ago
Berkeley, California
over a year ago
over a year ago

See all questions (16)

Questions? Get answers from The Westin Pasadena staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't take the room 619; it is facing a parking facility.”
 of 5 bubbles michaelh832, 18 Feb 2017 | Read review
“Comfortable beds with pillows that are not overly firm.”
 of 5 bubbles L6953YVpaull, 3 Feb 2017 | Read review
“High floors are all impacted by construction noise”
 of 5 bubbles franktraveller, 30 Jan 2017 | Read review
“If you want to overlook the waterfall and waterways, get a south view room.”
 of 5 bubbles David_DeMulle, 24 Jan 2017 | Read review
“Expensive price - Mid-range property. We were on the 11th floor and it was quite.”
 of 5 bubbles eeclaire1, 8 Jan 2017 | Read review
5 of 5