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Sheraton Pasadena

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Sheraton Pasadena
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785 Reviews from our TripAdvisor Community

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Showing 759: English reviews
Bellevue, Washington
Reviewed 12 January 2017

First and foremost we wanted Puppy Friendly - we found it PLUS location and wonderful, friendly staff. Yes, they loved our puppy, but they also answered all questions, took great care of the facility, dropped off the Sunday paper and never failed to say hello. And the location is unbeatable. We walked nearly everywhere.

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Helpful?
Thank samQ7757AV
Oxnard, California
Reviewed 10 January 2017

We came to Pasadena to be a part of the Tournament of Roses Parade and the staff at the Pasadena Sheraton could not have been more helpful! Jorge, the bar manager was amazing! He went out of his way to accommodate us and was super patient with wine recommendations. The housekeeping staff went above and beyond while tending to our...

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Helpful?
Thank beachbarks2017
SheratonPasadena, Operations Coordinator at Sheraton Pasadena, responded to this review

Beachbarks2017, Wow! Thank you so much for the wonderful review. I am delighted to hear that our staff and service exceeded your expectations. We will be sure to let Jorge know that he made your stay unforgettable; he is a true sommelier! Thank you so much for also mentioning our Housekeeping team. They work so hard at keeping our hotel...

PA
Reviewed 7 January 2017

Stayed during the Rose Bowl. Of course it was not a good value, as prices were sky high. Some of the reviews referred to the "tiredness" of the hotel, so I had somewhat low expectations. What I found was that the room (a double...which I was kindly upgraded to at my request, after rates went down and I had payed...

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Thank mamakinrocks
SheratonPasadena, Operations Coordinator at Sheraton Pasadena, responded to this review

Dear mamakinrocks, Thank you for taking the time to provide us with such detailed feedback. I am pleased to hear that we were able to find the right accommodation for you and your friend. Also, that you were able to enjoy the amenities we provide, along with a warm Club breakfast and Starbucks before heading out to the busy streets...

Taby, Sweden
Reviewed 6 January 2017

This hotel is real value for money in greater Los Angeles. Located in a quiet neighborhood less than 30 min drive from Downtown Los Angeles. Easy parking in the garage. Good food in the bar and in the restaurant. The Club Lounge in the need of refurbishing and in a more attentive staff. In the vicinity of freeways for all...

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Helpful?
Thank Anders N
SheratonPasadena, Operations Coordinator at Sheraton Pasadena, responded to this review

Dear Anders N, Thank you so much for providing us feedback on your stay. We are always striving for excellence in customer service and I have to admit that I am disappointed to hear that you did not receive the service you deserve. I have brought this comment to the respective concerned staff. I would also like to take advantage...

Chicago
Reviewed 5 January 2017 via mobile

Just back from the Rose Bowl. Great location for the parade. Everyone we dealt with was perfect and very accommodating. We had club level and the breakfast was fine. We weren't around for the happy hour. The hotel is a tad outdated but this snobby traveler was fine with it. It was very clean and the rooms were really big....

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Thank familytravel4
Reviewed 4 January 2017 via mobile

Super helpful front desk crew, knowledgeable and friendly! Conveniently located so you can walk everywhere. And if you need a ride, their shuttle was a bonus. No breakfast was included which is a bit dissapointing. Overall, Very Clean, a little noisy though; older windows did not block out the outside noise of cars, dogs barking or even people talking 4...

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Thank John M
SheratonPasadena, Operations Coordinator at Sheraton Pasadena, responded to this review

Dear John M., Thank you for providing us your sincere feedback. We are proud to hear that our staff was able to make a difference in your stay, even as we go through a sizable renovation. Our goal is to make sure that our guests' expectations are exceeded with service and cleanliness. Nevertheless, I do want to apologize for the...

Manchester, United Kingdom
Reviewed 4 January 2017 via mobile

We spent 3 nights on LA and loved ring in Pasadena in the evening. Lovely bars, restaurants and shops are within walking distance from the hotel. The staff were very friendly and the room was big and clean. The car park is an average price for city center overnight and was secure and easy to reach.

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Thank tsandy2015
SheratonPasadena, Operations Coordinator at Sheraton Pasadena, responded to this review

Hello tsandy2015, Thank you so much for your positive review. I am happy to hear that you were able to enjoy the service of our staff and location. I would love to hear more about what would have made your experience with us a perfect 5 rating. Please feel free to reach out directly to me at the hotel; it...

Camarillo, California
Reviewed 3 January 2017

I have stayed at this hotel many times in the last year. Each and every time the hotel is clean, accommodating to my needs and the hotel staff is more than friendly. The front desk supervisor in particular, Brady, is always able to assist in my special requests. He is attentive, friendly and offers solutions that make sense for me....

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Thank amandafantasma
norcal
Reviewed 21 December 2016

Our family flew down to Pasadena to visit our son who is attending med school. We decided to stay at the Sheraton strictly based on location. The property has so much potential. They simply need to infuse capital for a major renovation. It is definitely not on par with the neighborhood and it's surrounding. My expectations of Sheratons are much...

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1Thank fhata
San Diego, California
Reviewed 20 December 2016

This was my second business trip to Pasadena, so I decided to stay at the Sheraton, I must say, I was very pleased with customer service from the hotel staff, I will return to the hotel for future business trips next year. My room was spacious and quiet, and the hotel staff was very helpful at the restaurant and the...

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1Thank Bertram W

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
Official Description (provided by the hotel)
Visit the beautiful Sheraton Pasadena Hotel, ideally located within walking distance of the abundant shopping, dining, and entertainment options that Old Town Pasadena is renowned for. ... more   less 

Additional Information about Sheraton Pasadena

Address: 303 East Cordova Street, Pasadena, CA 91101
Region: United States > California > Pasadena
Price Range: £145 - £342 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Pasadena 3.5*
Number of rooms: 317
Reservation Options:
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Also Known As:
Sheraton Pasadena Hotel Pasadena
Pasadena Sheraton
Hotel Style:
#7 Business Hotel in Pasadena
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Pasadena staff and other travellers.
6 questions
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Chula Vista, California
1 month ago
Oakland, California

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Questions? Get answers from Sheraton Pasadena staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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 of 5 bubbles deanclark2017, 22 Mar 2017 | Read review
“Ask for a refurbished room”
 of 5 bubbles johnsQ2840UZ, 1 Mar 2017 | Read review
“Mountain views towards town”
 of 5 bubbles _barryjwong, 13 Feb 2017 | Read review
“Try for Higher Floors.”
 of 5 bubbles LHOVancouver, 12 Feb 2017 | Read review
“ground level rooms can be seen by pool-goers”
 of 5 bubbles mt_j_neighbor, 20 Jan 2017 | Read review
5 of 5