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Hilton Pasadena

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Hilton Pasadena
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1,105 Reviews from our TripAdvisor Community

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Showing 1,067: English reviews
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Highland Park, Illinois
Reviewed 3 days ago NEW

This was the first time we stayed at this hotel. I would not stay again. My request for a room was not met and the heating system in our room was not working. I will say we were offered another room but it was late and we had already unpacked. Engineering did come immediately and was able to fix it....

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Eileen T
San Diego, California
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago

I stayed at the Pasadena Hilton for business back in 1994 and thought it was a great Hotel then. We stayed three nights very recently and I still think it's great. The staff - everyone from the front desk, valets, waiters in the restaurants, and the housekeepers - were all very nice and helpful. The facility still looks great, although...

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Helpful?
Thank Jeff A
About Hotel's Favourite Review
HiltonPasadena, General Manager at Hilton Pasadena, responded to this review

Dear Jeff A, It was a pleasure to welcome you back as our guest, and we're elated that you thoroughly enjoyed your stay with us. Your kind acknowledgement of the service of our associates is very much appreciated. We certainly make every effort to deliver the highest standard of customer service to all our guests, and it is always encouraging...

San Diego, California
Reviewed 4 days ago NEW

Excellent customer service. My friend left a bag in the lobby. The hotel sent the bag by Fed-Ex the following day. Room was clean. Furniture was worn. But the hotel is going through a renovation. Appreciated the van service to local restaurants and shopping.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Sharmarrich
HiltonPasadena, General Manager at Hilton Pasadena, responded to this review

Dear Sharmarrich, Thank you for taking the time to share your experience about your recent stay at our hotel. I am pleased to note that you had a pleasant encounter with our staff, as we pride ourselves in providing exceptional customer service for our guests. We look forward to welcoming you back to our hotel in the not-too-distant future. Safe...

Los Angeles, United States
Reviewed 4 days ago NEW

Very old hotel. In need of very serious renovation. Staff is very friendly. But Hotel is in really bad shape. Do not understand why hotel renovation started now and not at least 10 years ago. Location is great and convenient.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank 160rabiha
HiltonPasadena, General Manager at Hilton Pasadena, responded to this review

Dear 160rabiha, Thank you for taking the time to share your experience about your recent stay at our hotel. We truly appreciate your feedback and glad to read you enjoyed our convenient location and friendliness of our staff. Please do not hesitate to contact me direct if I can be of assistance in the future. We look forward to welcoming...

Lafayette, California
Reviewed 1 week ago via mobile

Pretty average. They still have Popcorn ceilings. Small rooms. Sliding pocket door for the bathroom. Eh. Not impressed. + Valet parking was a nice feature. + Helpful staff. For example:They printed out a map of how to get to my destination the next morning.

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Helpful?
Thank Ts_Travel_Adventures
Reviewed 1 week ago

Hotel needs a major facelift and renovation. There's really awful smell in the rooms. The per night rate is extremely high given the condition. The Westin down 2 blocks is better deal. The location is centralized in the Old pasadena, close to great restaurants.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Rajbeer K
HiltonPasadena, General Manager at Hilton Pasadena, responded to this review

Dear Rajbeer K, We sincerely appreciate your feedback, and we’re very sorry you were unhappy with our guestroom. We are certainly disappointed to know that we failed to meet your expectations, please accept our sincerest apologies. We hope that you will give us another opportunity to provide you with a better experience on our all new and exciting improvements. Sincerely,...

Los Angeles, California
Reviewed 1 week ago

Tranquil. Very accommodating and clean. Accepting of wheelchair accommodations and good place for a quick vacation. Business meeting was in order and hotel made audio situations resolved with personal assistance from staff.

Review collected in partnership with Hilton Hotels & Resorts
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Thank Jacques R
Hermosa Beach, California
Reviewed 1 week ago

Because of the off hours I had to keep due to work I was forced to sleep during the day which also, unfortunately, was when construction on this property was happening. I was not able to sleep much and arrived home exhausted. I felt at rates I had to pay I should have been moved or offered some kind of...

Review collected in partnership with Hilton Hotels & Resorts
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Thank X4205KNmarkv
Honolulu, Hawaii
Reviewed 1 week ago

I did not feel like I came to a HILTON brand hotel. It was small and felt more like a business hotel. There were a few good restaurants within the walking distant. I just expected more from HILTON hotel so I was disappointed.

Review collected in partnership with Hilton Hotels & Resorts
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Thank akeyo50
Reviewed 1 week ago

This was a positive stay with efficient check in, clean and warm king bed, and wonderful conceirge. My spouse stayed overnight with me and she walked almost two miles from this hotel as she was shopping in the area. She enjoyed the experience as I did despite the sprinkling rain. We had stayed at this hotel prior and it was...

Review collected in partnership with Hilton Hotels & Resorts
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Thank Z7254UFralphs

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about Hilton Pasadena

Address: 168 South Los Robles Avenue, Pasadena, CA 91101
Region: United States > California > Pasadena
Price Range: £158 - £281 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Pasadena 3.5*
Number of rooms: 296
Reservation Options:
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Also Known As:
Hilton Pasadena Hotel Pasadena
Hilton Hotel Pasadena
Pasadena Hilton Hotel
Hotel Style:
#4 Business Hotel in Pasadena
#9 Family Hotel in Pasadena
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Pasadena staff and other travellers.
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Questions? Get answers from Hilton Pasadena staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay somewhere else”
 of 5 bubbles jmuirishman, 31 Jan 2017 | Read review
“Suites on the high level and east side have excellent mountain range view.”
 of 5 bubbles 808williamr, 15 Jan 2017 | Read review
“Suggest you do the mtn view.”
 of 5 bubbles I7258LWjayc, 28 Nov 2016 | Read review
“Rooms on higher floors on the west side have nice views of the city.”
 of 5 bubbles 392MichaelD, 2 Nov 2016 | Read review
“Some rooms don't have refrigerators, but if you call and request one, they will bring it for you.”
 of 5 bubbles megan-woodruff, 1 Nov 2016 | Read review
5 of 5