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Sheraton Pleasanton Hotel

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Sheraton Pleasanton Hotel
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270 Reviews from our TripAdvisor Community

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Showing 262: English reviews
Dublin, California
Reviewed 1 week ago NEW

Loved the location that was close to restaurants. Plenty of parking onsite. The staff was wonderful! I came with my dog and everyone was so excited to meet him. The club level was lovely and the food/wine was great. Club level gets you drinks/snacks in the evening and breakfast in the morning. The food was really good.

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Helpful?
Thank robinpdunlap
Guadala
Reviewed 1 week ago NEW

Excellent service, didn't try the food. Front desk very friendly and always willing to help. Rooms are a little bit old and the layout isn't as accustomed to. Rooms can get a little humid with hot showers and the AC systems are old.

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Helpful?
Thank 45gerardor
Mill Creek, Washington
Reviewed 3 weeks ago via mobile

Try to get a room on the mall side of the property. Staff are friendly and the location is fine along I-580, but half the rooms on the interstate side are just too noisy to tolerate. Four or five better hotels located in Dublin and Pleasanton area.

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Helpful?
Thank leskela
Santa Rosa, California
Reviewed 4 weeks ago

We were travelling all day on hwy 10 and I5, called in the afternoon to schedule a room because we knew we would be travel weary. Checked in at 7pm, got a great room at a good price. The staff were very friendly and helpful. We slept well, had a good breakfast, then hit the road again. I would recommend...

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Helpful?
Thank _angela_avery
San Francisco, California
Reviewed 17 January 2017

I came from overseas to attend a wedding & stayed for three nights in the wettest & coldest weekend in January. So good to get umbrella from the desk. Bedding was comfortable. Hotel is located opposite the mall & I shopped Staff were friendly & helpful. Coffee is good. Has a gym for daily work. No fridge is not a...

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Helpful?
Thank karina s
Westminster
Reviewed 14 January 2017

The staff was super friendly and very helpful. I even got cookies in my room. The location is good as you are near the mall and lots of food choices. The shuttle service was very convenient. I didn't get an opportunity to try out the pool or restaurant.

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Helpful?
Thank traci_saige
Management response:

We are very delighted to know you had a pleasant stay with us here at Sheraton Pleasanton, we look forward to having you come back in the future.

Alameda
Reviewed 12 January 2017

Great place to stay and relax. The front desk staff is always attentive and on top of things. It's great to have a mall right next to the hotel. I recommend this hotel and its pretty reasonable. Go check it out.

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Helpful?
Thank laprellg
Sydney, Australia
Reviewed 11 January 2017

2 night stay on a business trip. Just didn't cut it for me - very disappointed. Creeky bed. Loud/noisy showers. Food was ok. Service was ok. Not what you would expect from a Sheraton branded hotel. Better options available

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Helpful?
Thank Peter S
Management response:

I would like to thank you for your feedback, I am very sorry to hear you had a negative experience at our Hotel. I did look into the issues you came across and we are taking steps to avoid these from reoccurring in the future. If there is anything in specific you would like to discuss please reach out to...

Richmond, Virginia
Reviewed 6 January 2017

The staff was fantastic. It is an older hotel and just for me personally the beds weren't comfortable. They were very firm and the rooms are old. Also I couldn't get a mini fridge because they were all out which it is used primarily as a business hotel so they should probably just have them in the room for anyone...

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Helpful?
Thank tt391283
Management response:

Thank you for your honest feedback. I want to let you know we take our guest's recommendations very serious, and we use the feedback to improve the satisfaction of our guests. We will be looking into the issues stated and if there is anything else we can help with please free to reach out to us. Thank you!

San Francisco, California
Reviewed 4 January 2017

I stayed in this hotel the day before NYE and I'm a local traveler meaning that I live in the area just stayed here for a business need and I wanted to grab one last stay so I could qualify for elite status for the next year under the SPG program. Overall, the hotel stay was okay - it gave...

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Helpful?
Thank pennccrn

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Situated between Silicon Valley, San Francisco, and the Napa Valley, we'll make your stay comfortable and enjoyable at Sheraton Pleasanton. ... more   less 

Additional Information about Sheraton Pleasanton Hotel

Address: 5990 Stoneridge Mall Rd, Pleasanton, CA 94588-3229 (Formerly Wyndham Garden)
Region: United States > California > Pleasanton
Price Range: £89 - £280 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Pleasanton Hotel 3.5*
Number of rooms: 170
Reservation Options:
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Also Known As:
Sheraton Pleasanton
Pleasanton Sheraton
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Questions & Answers

Questions? Get answers from Sheraton Pleasanton Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose an odd numbered room, to be away from freeway traffic.”
 of 5 bubbles _angela_avery, 20 Jan 2017 | Read review
“Accept go green option & save.”
 of 5 bubbles karinas737, 16 Jan 2017 | Read review
“Club lounge food needs to be addressed ASAP! Hot food needs to be hot and cold food needs to be cold at all times while serving the food. ”
 of 5 bubbles laprellg, 12 Jan 2017 | Read review
“Better not to be on the first floor where there is a hot tub and great activity. First floor was a bit noisy. ”
 of 5 bubbles stevenbP5316XP, 4 Jan 2017 | Read review
“All the rooms were pretty much the same. Views are of a highway or a mall so not much either way.”
 of 5 bubbles Flyway2much, 18 Dec 2016 | Read review
5 of 5