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DoubleTree By Hilton Pomona

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Traveller (10)
Room & Suite (9)
Dining (2)
Overview
  • Excellent39%
  • Very good18%
  • Average9%
  • Poor6%
  • Terrible28%
4 days ago
“Got Coffee?”
6 days ago
“Will be back”
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (102)
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Traveller rating
37
19
10
7
29
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LanguageEnglish
37
19
10
7
29
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1 - 5 of 102 reviews
Reviewed 4 days ago

Close to my conference location which was held at the Sheraton Fareplex, room was clean, quiet, and comfortable. Staff was attentive, warm, and friendly. The only thing I'd add/change is add a complementary coffee bar in the lobby.

Review collected in partnership with DoubleTree by Hilton
Thank Eric R
Response from DoubletreeManagement, Front Office Manager at DoubleTree By Hilton PomonaResponded 4 days ago

Thank you for sharing your experience with us and for your suggestions, it is greatly appreciated. We hope to see you again soon! Have a wonderful weekend!

Reviewed 6 days ago via mobile

My mother and i had a two queen bed studio. We stayed in room 227 and our AC worked just fine. We stayed for 2 nights and we had no issues. I did kill 3 ants in the bathroom, but that wasn't a big deal....More

Thank Ehbanee C
Response from DoubletreeManagement, Front Office Manager at DoubleTree By Hilton PomonaResponded 5 days ago

Thank you for your review. We are happy to see that you, as well as your mom, have enjoyed your stay with us! We are looking forward to welcoming you on your next visit! Have a lovely weekend!

Reviewed 1 week ago

The staff was really great, my husband and I were tired from travelling and we were upset that the online booking site we used put us in the wrong room. But the staff were so professional and really maintained great customer service our whole stay.More

Review collected in partnership with DoubleTree by Hilton
Thank mtorrtimb
Response from DoubletreeManagement, Front Office Manager at DoubleTree By Hilton PomonaResponded 1 week ago

Thank you for your review. We do apologize that the room type that was originally booked was not what you had received. We appreciate the praise in regards to our front desk and their customer service. We hope to see you again in the near...More

Reviewed 1 week ago

This hotel has major design flaws that effect the AC system--one entire side of the hotel is un-inhabitable because they can't cool the rooms. When I reported this to the front desk, I was told that they are aware of it and are

Review collected in partnership with DoubleTree by Hilton
2  Thank fhoward2018
Response from DoubletreeManagement, Manager at DoubleTree By Hilton PomonaResponded 1 week ago

Please accept our most sincere apologizes for failing to provide you with comfortable accommodations. The HVAC issues have been put on top priority for our engineering team to resolve immediately. We value your business and hope to welcome you back as a returning guest.

Reviewed 1 week ago via mobile

This DoubleTree just opened 2 weeks ago and they didn’t bother to check if the AC in the rooms actually works. IT DOESN’T!!!!!!!! The rooms are in the upper 70’s to mid 80’s no matter what you have the temp set for. I was with...More

1  Thank Scott G
Response from DoubletreeManagement, Manager at DoubleTree By Hilton PomonaResponded 1 week ago

Please accept our most sincere apologizes for failing to provide you with comfortable accommodations. The HVAC issues have been put on top priority for our engineering team to resolve immediately. We value your business and hope to welcome you back as a returning guest..

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About
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Room Service
Free Parking
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Banquet Room
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Hot Tub
Fitness Centre with Gym / Workout Room
Details
Price range
US$123 - US$219 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$123 - US$219 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms, Accessible rooms
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Traveller (10)
Room & Suite (9)
Dining (2)
Pool & Beach (1)
Business Centre & Event Rooms (2)
Questions & Answers
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Room Tips
"Heard nothing good about any rooms. SORRY!"
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"Find a different hotel."
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"Stay somewhere else."
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"I stayed in 110 and it was exactly as the website shows."
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