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This hotel is a sad 'try hard' - from the "greeting" at check in (3 people working the "desk" chatting about their weekend ignored me for at least a full minute) to the cheap press board furniture primary colors that looks like it belongs in...More
Thank Genelle C
Response from JoelL2490, Manager at Aloft Ontario-Rancho CucamongaResponded 2 weeks ago
Dear Genelle C
Thank you for taking the time to share your valuable feedback. My name is Joel Lemus and I am the Assistant General Manager
at the Aloft Ontario-Rancho Cucamonga. It has come to my attention that your most recent stay with us did...More
This hotel is very close to the ontario mills and close to the 10 freeway. The Hotel is very modern, the rooms are super clean and very large. I slept very comfortable, the bed was great! Check in and check out was a breeze and...More
How to start...... I made a secured reservation at the Aloft quite a while ago. The day before my trip, my wallet, including all ID, credit and debit cards, was stolen. I was able to get cash and a temporary debit card from my bank,...More
1 Thank Elise s
Response from Joel L, Front Office Manager at Aloft Ontario-Rancho CucamongaResponded 3 September 2018
Thank you for taking the time to leave your feed back. First and foremost i would like to apologize for the issue(s) you encountered during your stay.
We apologize for any inconvenience if our policies may have affected your situation.
Unfortunately in order to check...More
I was here for less than 10 hours while on a business trip. Front desk was very welcoming and my room was quiet despite being on the first floor. The gym didn’t have any towels or wipes for the equipment, which is just gross and...More
Stayed here on business and was very impressed with the clean modern rooms. Beds provided a good night's sleep helped by good air-conditioning and facilities. Rooms cleaned every day and tea, coffee, wash facilities and bottled water provided. Nice bar area and staff were excellent....More
The Aloft Ontario-Rancho Cucamonga Hotel is located just minutes from the Ontario Airport. Enjoy our wireless internet, loft inspired rooms, and nearby shopping, baseball, Nascar, and so much more! Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.
Response from ChiefDennis | Reviewed this property |
Probably a good question to ask of the hotel directly. However, it has been my experience that if you arrive reasonably early (e.g., check in time is 3PM and you arrive at noon), and a room is available, you will be given... More
Probably a good question to ask of the hotel directly. However, it has been my experience that if you arrive reasonably early (e.g., check in time is 3PM and you arrive at noon), and a room is available, you will be given the room without additional charge. As for an early departure fee, I am sure that depends on the rate you booked and possibly your SPG status. Once again, better to check with the hotel directly.
Response from StarrySue | Reviewed this property |
The closest market would be Stater Bros located on 4th Street, close to 2 miles away...walking distance, but when you're carrying bags of groceries, maybe not. However, a short taxi, lyft or uber ride would be fairly... More
The closest market would be Stater Bros located on 4th Street, close to 2 miles away...walking distance, but when you're carrying bags of groceries, maybe not. However, a short taxi, lyft or uber ride would be fairly inexpensive to and fro.