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BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario

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BEST WESTERN PLUS Heritage Inn Rancho Cucamonga\/Ontario
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416 Reviews from our TripAdvisor Community

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Showing 404: English reviews
Olympia, Washington
Reviewed 3 days ago NEW

We needed just one night here for my niece's wedding before we all left town for the wedding venue. We were able to check in early which was nice so we could leave our things there and then go to my sister's house. What still bothers me the most is that I called the property the next day (after checking...

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Helpful?
Thank Nini2426
Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review

Thank you for the kind review. We are very happy you enjoyed your stay with us. I hope the wedding was a great success. Could you please contact me directly at the phone number below and I will be happy to assist in locating your radio. I am sorry it was not located when you called previously. Your business is...

Colorado
Reviewed 4 days ago NEW

I usually frequent other hotel brands, but I was impressed with this Best Western. The staff was pretty friendly. The room I stayed in was spacious and clean. The bed and pillows were comfy. I was happy to have a mini refrigerator with a little freezer and an individual size coffee pot. Breakfast was included with our stay, and the...

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Helpful?
Thank swalcrown
Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review

Thank you for the kind review! We are honored that you were impressed with our hotel! I am very happy you enjoyed the accommodations and staff. We really appreciate you giving us a chance to earn your business! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and...

Reviewed 6 days ago NEW

If this is the #1 hotel in Rancho Cucamonga, then they need more hotels. I would totally rate this place as average. I'm actually writing this as I'm in my "run of the mill" room. Upon entering the lobby, I immediately noticed a stall unpleasant odor. That odor also continued in the elevator. The room was clean but very average....

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Helpful?
Thank Steve A
Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review

Thank you for your constructive criticism. I am very sorry you were given the impression that we were more of a luxury 5 star hotel. We are a mid scale clean hotel with consistently good service. We do appreciate your suggestions and will review them with the management team. This is not a scripted message. We do however rent our...

Joinville, SC
Reviewed 1 week ago

This is an excelent Best Western. Everything works perfecltly. Staff very attentive, rooms clean and comfortable, coffee machine in lobby with prime coffe capsules. Great breakfast. Lots of parking. Good reataurants nearby. Short driving distance to Ontario Mills.

Review collected in partnership with Best Western
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Helpful?
Thank DavyLincoln
Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review

Thank you for the outstanding review! We are very happy you had a great stay with us. We really appreciate you and the fantastic compliments. I am very happy the staff was attentive and accommodating! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can...

Hollister
Reviewed 1 week ago

Hotel was fairly new. Only stayed for 1 night. Restaurants are within walking distance from the hotel. Only thing I will say is... the shower head is mounted higher than usual that's it's hard to reposition to your height. Other than that, our stay was nice!

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Helpful?
Thank lulubelle283
Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review

Thank you for completing the survey regarding your recent stay at our property. We are very happy you had a nice stay. We are very fortunate to be very close to many restaurants. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you...

Temple, Texas
Reviewed 1 week ago

Greeted by Very pleasant staff. Clean. Quiet. Several Nearby restaurants available. Ample parking. Typical breakfast offered. Coffee was hot and fresh. Checkout was relatively painless. Again very pleasant staff.

Review collected in partnership with Best Western
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Helpful?
Thank Joseph H
Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review

Thank you for completing the survey regarding your recent stay at our property. WE are very happy the staff was pleasant and you enjoyed the location! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience...

San Jose, United States
Reviewed 3 weeks ago

The Hotel is in a great location and is adjacent to shopping, theaters, churches, banks and dining. The breakfast is great and the staff is always friendly. I've stayed here several times and don't see a reason not to. It's quiet and safe at night.

Review collected in partnership with Best Western
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Helpful?
Thank E997IOdannyc
Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review

Thank you for completing the survey regarding your recent stay at our property. We are very happy to have you back again! We are very fortunate to be so close to many stores and restaurants in a safe area. Your business is very important to us and we value your feedback. By telling us what you liked about your stay...

Reviewed 3 weeks ago via mobile

Absolutely horrible! If I could rate it zero I would. Absolutely horrible customer service and the room was dirty. DO NOT STAY HERE IT'S NOT WORTH THE MONEY!!! First off, we got there early and walked up to the front desk. I woman came out and as soon as my husband said we have reservations the lady cut him off...

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Helpful?
Thank Elisabeth R
Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future....

Bear Valley Springs, California
Reviewed 13 December 2016 via mobile

I had a pleasant stay at this hotel. It was quiet and relaxing. The only complaint I had was the gym. Most of the machines were not working, so I gave up. Breakfast was ok, typical eggs and stuff. Mimi's cafe next door. Would stay again if in the area.

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Helpful?
Thank cold1za
Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review

Thank you for completing the survey regarding your recent stay at our property. We are very happy you enjoyed your stay with us. I would like to offer you free passes to LA Fitness on your next stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and...

Sacramento, California
Reviewed 10 December 2016

My stay here as usual was very good. Staff is always so very helpful, and if there is a problem they go out of there way to help and solve it. Hotel is very clean and comfortable. They have a very good breakfast and I always sleep comfortable.

Review collected in partnership with Best Western
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Helpful?
Thank johnbR5646CZ
Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review

Thank you for the great review! I am very happy the staff was friendly and accommodating. Thank you for the compliments on our rooms and breakfast! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located in the heart of Rancho Cucamonga, California, the Best Western Plus Heritage Inn is located just a short distance from many entertainment, shopping, and dining options including Victoria Gardens Shopping Center. ... more   less 

Additional Information about BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario

Address: 8179 Spruce Avenue, Rancho Cucamonga, CA 91730
Region: United States > California > Rancho Cucamonga
Price Range: £82 - £120 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario 2.5*
Number of rooms: 115
Reservation Options:
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Also Known As:
Best Western Rancho Cucamonga
Rancho Cucamonga Best Western
Hotel Style:
#1 Family Hotel in Rancho Cucamonga
#3 Romantic Hotel in Rancho Cucamonga
#3 Business Hotel in Rancho Cucamonga
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario staff and other travellers.
4 questions
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Las Vegas, Nevada
16 days ago
Uturoa, French Polynesia
10 months ago
over a year ago

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Questions? Get answers from BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“One side will have a view of the mountains which is lovely (when there is no smog)”
 of 5 bubbles Nini2426, 18 Jan 2017 | Read review
“Great view of the mountains on the east side of the hotel”
  • View of the mountains
 of 5 bubbles swalcrown, 17 Jan 2017 | Read review
“I always ask for quiet room on top floor and away from elevators & ice/vending machines.”
 of 5 bubbles desertjoe, 27 Nov 2016 | Read review
“My room on the fifth floor was extremely quiet.”
 of 5 bubbles chazrb27, 9 Nov 2016 | Read review
“King bed was comfortable with a mountain view.”
 of 5 bubbles _dmeyer22, 2 Nov 2016 | Read review
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