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I love suite hotels, and this one isn't bad. With that said, it's not great either. Here's what you need to know:
The rooms are your standard "suite" with a comfy bed, a sofa, a work desk and a kitchen with a sink and full-size...More
1 Thank texasbrian
Response from Holly H, General Manager at Staybridge Suites Rocklin - Roseville AreaResponded 2 days ago
Thank you for taking the time to leave us your very valuable feedback.
We appreciate your very detailed and honest comments regarding your stay with us.
Overall we are delighted you enjoyed the amenities offered.
We would like to apologize for the broken...More
This hotel is in a perfect location! Not hard to get to at all, walking distance to restaurants, movies, grocery store, and even Dollar tree. Room had a nice set up and was very clean. Indoor pool was large and warm (perfect for a morning...More
Response from Holly H, General Manager at Staybridge Suites Rocklin - Roseville AreaResponded 4 weeks ago
Thank you so much for taking the time to give us your wonderful feedback.
We are so delighted we could accommodate you on your trip. We are happy to read too that our location met your needs and you enjoyed the amenities offered...More
I stayed here for business this week. Have stayed several times in past with no complaints. However, this time wasn't as successful. Last night my neighbor had the TV on so loud, I could actually hear the dialog. By the time 2AM rolled around, I...More
Response from Holly H, General Manager at Staybridge Suites Rocklin - Roseville AreaResponded 3 weeks ago
Dear Mrs C,
Thank you so much for taking the time to leave us your valuable feedback.
We are truly so sorry for the experience on your last night with us regarding the noise and not being able to reach our night staff. We are...More
This hotel is tired and worn, and very hard to get to. You can see it from the freeway, but it's tucked back behind a shopping mall and from the road, you can't see it. When you get there, you get a poorly designed building...More
Response from Holly H, General Manager at Staybridge Suites Rocklin - Roseville AreaResponded 1 June 2018
Thank you so much for taking the the time to provide us with your honest and valuable feedback regarding your stay with us.
We sincerely apologize for the inconveniences you experienced as this is not to our standard.
We are disheartened by our...More
First of all if you're a IHG rewards member you're better off calling the IHG reservation number to book your reservations. Please trust me on what I say due to my awful experience. I called the hotel's direct number to book a reservation they did...More
Thank Javier M
Response from Holly H, General Manager at Staybridge Suites Rocklin - Roseville AreaResponded 14 May 2018
Dear Valued Platinum Member,
We are truly so sorry for your experience with booking your reservations. Thank you for bringing this issue to our attention so we can address it.