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BEST WESTERN PLUS Sutter House

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659 Reviews from our TripAdvisor Community

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Showing 616: English reviews
Napa Valley, California
Reviewed yesterday NEW

in the heart of Sacramento ca close to everything, close freeway access. resturants and night life close by. the breakfast that the hotel serves. nice clean and friendly hotel. secure parking as well. great location

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Helpful?
Thank CasperGraceGGH24
United States
Reviewed 2 days ago NEW

This was a reasonably priced hotel. The staff was excellent! Some people in our group were not impressed with the breakfast, but it was listed as a continental breakfast, and it went way beyond that. (No real Gluten free stuff.) This is centrally located, clean and convenient. The rooms are well-appointed. And did I say how great the staff was?

Review collected in partnership with Best Western
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Helpful?
Thank C7806HNlaurens
doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review

Dear Traveler, Thank you for your review, we really enjoyed your group, and we are happy that you chose to stay with us !

Pasadena, United States
Reviewed 2 days ago NEW

Okay and have stayed at this facility many time and will again. Breakfast could be better with a larger variety of food offerings and hot food. The vending machines are very limited and not well located.

Review collected in partnership with Best Western
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Helpful?
Thank douglashH7552JA
doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review

Dear Traveler, Thank you for your review. We know you have many hotels to choose from and are so happy that you choose to stay with us when your business brings you to Sacramento.

Sacramento, California
Reviewed 3 days ago NEW

Hotel was pleasant and great location from Downtown Sacramento. staff was helpful and professional to my stay. The Breakfast was great and many variety of choices to enjoy a meal. My hotel room was clean and cozy.

Review collected in partnership with Best Western
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Helpful?
Thank eliasv28
Santa Monica, California
Reviewed 1 week ago

I wanted to make special mention about Darlene Amos. Often a room's a room's a room...but it's rare when the person who greets you in the lobby is upbeat, charming, and gracious. Darlene Amos deserves special praise. She was all of these things, and I believe people like her are what make hotels like yours extra special! Bruno & Kelly...travelers...

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Helpful?
Thank Bruno M
doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review

Dear Traveler, Thank you for your kind review on Darlene, we are very fortunate to have her own our staff, she truly is a remarkable person. I will share this review with her and all of our staff. Thank you again, and we hope to see you again!

Quartz Hill, California
Reviewed 2 weeks ago via mobile

Nope! I'd recently had two nice stays at Best Western motels... really impressed me... so I specifically sought out this chain for a night in Sacramento. I felt as though the woman booking me was reluctant to honor the online price (I'm no haggler but with military having to be active duty or on business sounds ridiculous... retired should be...

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Helpful?
Thank amitch310
doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review

Dear Traveler, I am truly sorry that you had such a poor experience. We take all of our reviews very seriously and I will be sharing your comments with my staff. We use a anti-allergic air freshener in our rooms, however, it sounds like they used entirely to much. We do have a separate place for each serving utensil, sometimes...

Reviewed 2 weeks ago via mobile

We were at the hotel for an overnight stay and were pleased other the room. It was an affordable price. We will definitely stay here again next time we visit Sac. The room and property were very clean. Hotel staff were cordial and the breakfast was adequate. The only negative I can mention is the coffee was not a good...

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Helpful?
Thank Rebecca D
doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review

Dear Traveler, Thank you for your review, we truly appreciate your business and look forward to seeing you again in the future.

Las Vegas, Nevada
Reviewed 2 weeks ago

The room was moderately attractive, but had the smell of old, dirty carpet when we entered. The curtains were "tired". The location is great. It is walking distance to restaurants and shopping. Had the room smelled better, it would have been an ok experience, but there's no excuse for dirty.

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Helpful?
Thank Lindainvegas
doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review

Dear Traveler, I am so sorry that you had a poor experience at our hotel, and you are so right, there is never an excuse for dirty. I will be addressing your comments with my staff, as we take every review seriously and will be making some changes. We hope that you will give us another opportunity in the future.

Santa Rosa, California
Reviewed 2 weeks ago

Choose downtown Best Western. The convenience to so many attractions were great. We came to bike ride the Jedediah trail, starting at Old Town, and we decided downtown would offer us such a variety of things to do after the 35 mile bike ride. We chose well!!!

Review collected in partnership with Best Western
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Helpful?
Thank J W
doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review

Dear Traveler, Thank you for your review, we enjoyed visiting with you each morning before you began your bike ride, we were envious that we couldn't join you, as we really do have some beautiful bike trails. Hope to see you again in the future!

Portland, Oregon
Reviewed 3 weeks ago

This hotel is in the downtown Sacto area and perfectly located to visit some of the local attractions and historical areas. Great parking is available too. The front desk staff person at our check-in was super helpful with local knowledge and getting us a taxi cab. I highly recommend this hotel.

Review collected in partnership with Best Western
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Helpful?
1Thank Chris W
doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review

Dear Traveler, Thank you for taking the time to review our hotel, we truly appreciate your business, and hope that you will stay with us soon and often.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Restaurant
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service

Additional Information about BEST WESTERN PLUS Sutter House

Address: 1100 H St, Sacramento, CA 95814-2812
Region: United States > California > Sacramento
Price Range: £119 - £225 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Sutter House 2.5*
Number of rooms: 98
Reservation Options:
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Also Known As:
Best Western Sutter House Hotel Sacramento
Best Western Sutter Hotel
Best Western Sacramento
Sacramento Best Western
Hotel Style:
#5 Romantic Hotel in Sacramento
#5 Family Hotel in Sacramento
#8 Business Hotel in Sacramento
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Sutter House staff and other travellers.
3 questions
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Questions? Get answers from BEST WESTERN PLUS Sutter House staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“location is quiet.”
 of 5 bubbles Lindainvegas, 1 Jan 2017 | Read review
“Rooms are all quiet, clean, and well equipped.”
 of 5 bubbles JohnMacMurray, 27 Dec 2016 | Read review
“All of the rooms were on the second level and felt very secure and safe.”
 of 5 bubbles anthonyrC8138ZX, 20 Dec 2016 | Read review
“Please request a room away from the street and pool. The odd rooms in the 40's are probably the quietest. Stay away from room 126.”
 of 5 bubbles DrWeniki, 30 Nov 2016 | Read review
“Rooms overlooking the pool less street noise.”
 of 5 bubbles janetcF459NQ, 24 Nov 2016 | Read review
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