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BEST WESTERN PLUS Sutter House

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BEST WESTERN PLUS Sutter House
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641 Reviews from our TripAdvisor Community

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Showing 598: English reviews
Pasadena, California
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 3 days ago NEW

My children and I stayed at the Sutter House recently while we were visiting and touring the State Capitol. I really have mixed feelings about our stay. Pros: -Mostly nice and knowledgeable staff. Front desk manager was very nice and very apologetic regarding my stay. -Wonderful and plentiful full breakfast with waffle station, oatmeal, cereal, toast, pastries, biscuits/gravy, (microwaved/scrambled) eggs... More 

Helpful?
Thank DrWeniki
doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review

Dear Traveler, I am so sorry that you had such a disappointing stay. I will be addressing all of your comments with my staff as we take all of our reviews very seriously. Our maintenance engineer retired from the Pest Control Industry (30years) and has a branch 3 operators license, he inspected the room you were staying in and found... More 

Adelaide, Australia
Level Contributor
34 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 1 week ago

This was our second time to Sutter House, great stay again. Room was always clean, bed is very comfy and great breakfast in the morning. Amenities plenished all the time and the staff are very obliging and friendly. The foyer has PC's for personal use but the hotel does supple free WiFi. If you require your import items kept safe... More 

Helpful?
Thank Janet C
Morro Bay
1 review
Reviewed 2 weeks ago

The Sutter best Western in Sacramento is a great place to stay the staff was courteous and polite and always willing to help it's a great location for doing business in downtown Sacramento plenty of restaurants and entertainment options close at hand

Review collected in partnership with Best Western

Helpful?
Thank lekokid
doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review

Dear Traveler, We know you have many hotels to choose from in the downtown area, and we appreciate you staying with us! More 

1 review
Reviewed 3 weeks ago via mobile

I stayed here since I was going to attend a concert at the new Golden 1 Center. The room was clean and bed was comfortable. There was a variety of breakfast options so we were able to have a nice fulfilling breakfast. Staff was friendly and accommodating. Hotel is walking distance to the state Capitol. I would definitely stay here... More 

Helpful?
Thank Acmore79
doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review

Dear Traveler, Thank you for your review, and we are so glad that you enjoyed your stay with us, and look forward to welcomning you back in the future More 

Anderson Ca., United States
1 review
Reviewed 3 weeks ago

I used this hotel for a conference at the Sacramento Convention Center. Very convenient location. I was able to walk everywhere that I wanted to go including to the Convention Center. Staff is super friendly, I arrived before my check in and they allowed me to park there for free in advance of my check in which was very much... More 

Review collected in partnership with Best Western

Helpful?
Thank Rich B
Sacramento, United States
1 review
Reviewed 4 weeks ago

Great place to stay!.....Location downtown was great next to busses and light rail. Neighbor hood is not so hot but makes for great entertainment at night! BREAKFAST was amazing and HOT FOOD was not expected Great Deal, Wonderful Staff and look forward to staying more -Two Feathers

Review collected in partnership with Best Western

Helpful?
Thank Perry T
West London
Level Contributor
98 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed 4 weeks ago

We stayed at the Best Western for 2 nights and found it to be average at best. The room was nice and the bed comfortable but the bathroom looked like a dirty protest. The ‘artistic’ designs on the walls were disgusting, it made me feel like we were in student accommodation. The buffet breakfast was again ok but I really... More 

Helpful?
Thank EalingTravels
doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review

Dear Traveler, Thank you for taking time to review our hotel, we truly appreciate the feed back you have given us and want you to know we take each review very seriously. More 

Healdsburg, California
Level Contributor
176 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 25 October 2016

Stayed here for a business trip and had a great stay. Nicely decorated rooms, quiet, clean, well stocked with toiletries. Bed was very comfortable and shower was powerful and hot. The free breakfast was absolutely excellent...varied and all good. Free parking too. Would stay here again!

Helpful?
Thank mrt1955
doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review

Dear Traveler, Thank you so much for taking the time to review our hotel, we truly appreciate your feedback and hope to see you again in the future. More 

Level Contributor
8 reviews
Reviewed 25 October 2016 via mobile

Wasn't thoroughly cleaned and found some hair in the shower. No movie channels (hbo, max, starz, ect. Wi-Fi worked and had good speed. Some high priced restaurants nearby. Would probably come back but would like something closer to more amenities/ sportsbars.

Helpful?
Thank Keith P
doris1974, General Manager at BEST WESTERN PLUS Sutter House, responded to this review

Dear Traveler, thank you for your review, I am truly sorry that you found hair in the shower, this is not acceptable and I will speak with my housekeeping staff. We take pride in being an "Ultra Clean" hotel and perhaps a refresher course is in order. We will be purchasing new TV's in the next couple of months and... More 

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Free Breakfast
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Conference Facilities
  • Room Service
  • Meeting Rooms
  • Laundry Service

Additional Information about BEST WESTERN PLUS Sutter House

Address: 1100 H Street, Sacramento, CA 95814
Region: United States > California > Sacramento
Price Range: £98 - £164 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Sutter House 2.5*
Number of rooms: 98
Reservation Options:
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Also Known As:
Best Western Sutter House Hotel Sacramento
Best Western Sutter Hotel
Best Western Sacramento
Sacramento Best Western
Hotel Style:
#5 Family Hotel in Sacramento
#5 Romantic Hotel in Sacramento
#8 Business Hotel in Sacramento
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Sutter House staff and other travellers.
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Questions? Get answers from BEST WESTERN PLUS Sutter House staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Please request a room away from the street and pool. The odd rooms in the 40's are probably the quietest. Stay away from room 126.”
 of 5 bubbles DrWeniki, 30 Nov 2016 | Read review
“Rooms overlooking the pool less street noise.”
 of 5 bubbles janetcF459NQ, 24 Nov 2016 | Read review
“Rooms on the second floor have level access to the pool.”
 of 5 bubbles LCAS04, 21 Oct 2016 | Read review
“Ask for a room on the courtyard-it will be quieter”
 of 5 bubbles Lisa627, 8 Oct 2016 | Read review
“Get a room away from the pool noise, unless you have kids.”
 of 5 bubbles Viking46, 4 Oct 2016 | Read review
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