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Extended Stay America - San Jose - Edenvale - North

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Extended Stay America - San Jose - Edenvale - North
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72 Reviews from our TripAdvisor Community

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Showing 69: English reviews
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Reno, Nevada
Reviewed 1 week ago

Hotel looks in disrepair from outside. I was hesitant to stay, but decided to go in as I was limited on time. No-one at reception when I arrived. Door to laundry behind desk was open showing industrial machinery and dirty laundry. Receptionist was pleasant when they arrived. Carpets in hallway to room were dirty, 6-7 rooms had dirty dishes and...

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Helpful?
Thank MikeTee2017
00esa, General Manager at Extended Stay America - San Jose - Edenvale - North, responded to this review

Thank you for sharing your candid feedback with us. Please accept our sincere apologies for your unpleasant experience at our hotel and for the inconvenience it caused. I'll ensure you that we will be working to address the concerns outlined in your review. Please know this is not usual for us, and we hope you will consider giving us another...

Reviewed 3 weeks ago

Wifi didnt work in my room, I ended up tethered to my cell phone got charged 3 different rates. once when I checked in one when I checked out. And no clue about the other one. Asked for ground floor, so i can easily move stuff to and from my Car. They changed that to 2nd floor. Met a Gentleman...

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Thank Brian N
00esa, Manager at Extended Stay America - San Jose - Edenvale - North, responded to this review

Brian, please accept my sincere apologies for the service issues you experienced during your stay. Your candid comments will be certainly used to ensure impeccable attention to detail in all areas along with exceptional customer care. I truly hope you will consider choosing us so that we can have the opportunity to make it up to you. Sincerely, General Manager

Moraga, California
Reviewed 17 February 2017

Rooms have not been updated - environmental control, refrigerator, bathroom fan, tub drain etc all bad. Coffee was available in AM at 6 but often not at 7 and hard to find someone to refill the coffee maker.

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Thank elektricmn
00esa, General Manager at Extended Stay America - San Jose - Edenvale - North, responded to this review

Dear Electricmn, thank you for being our guest and for taking the time to leave feedback. We are sorry to hear your stay was less than satisfactory and that we disappointed you in a few areas during your visit. Thank you for letting us know the items that need attention in your guest room and they will be addressed immediately....

Anaheim, California
Reviewed 5 February 2017

Rude receptionist, when there was one, overall dirty property, from the lobby to the rooms, didn't feel safe, 50% of outlets and lights in room didn't work, smells like smoke everywhere, minimal grab n go breakfast.

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Thank 368diane
00esa, General Manager at Extended Stay America - San Jose - Edenvale - North, responded to this review

Thank you for staying at our hotel and for taking the time to post a review. We are sorry for the problems you encountered with our staff and your room. We are working to remedy these issues so next time your stay will be absolutely perfect. You are a valued customer and everything we do is aimed at providing you...

Santa Maria, California, United States
Reviewed 7 December 2016

First, they didn't have the type of room we had reserved and tried to give us a smoking room. The whole hotel smelled! Our room was suppose to be clean but I found a whiskey bottle and other items behind the night stand when I plugged in the clock. The reception desk was never manned, and the receptionist that checked...

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Thank gerrijellison
00esa, General Manager at Extended Stay America - San Jose - Edenvale - North, responded to this review

It's disappointing to learn we missed the mark on ensuring your complete satisfaction. We value your feedback as it helps us to improve the experience for our future guests. We apologize you did not find value from our complimentary amenities, and our grab and go breakfast was not to your liking. We will work on the deficiencies in all areas...

Okinawa, Japan
Reviewed 11 October 2016 via mobile

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Thank Jacinto B
00esa, Manager at Extended Stay America - San Jose - Edenvale - North, responded to this review

Reviewed 28 September 2016

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Thank Martha E
00esa, General Manager at Extended Stay America - San Jose - Edenvale - North, responded to this review

St. George, Utah
Reviewed 21 September 2016

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Thank bestsales123
00esa, General Manager at Extended Stay America - San Jose - Edenvale - North, responded to this review

Bakersfield, California
Reviewed 27 August 2016

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Thank Tloveanimals
00esa, General Manager at Extended Stay America - San Jose - Edenvale - North, responded to this review

Allentown, Pennsylvania
Reviewed 18 August 2016

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Thank Tyronebc
00esa, General Manager at Extended Stay America - San Jose - Edenvale - North, responded to this review

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Room types
  • Kitchenette
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
Official Description (provided by the hotel)
Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. ... more   less 

Additional Information about Extended Stay America - San Jose - Edenvale - North

Address: 6199 San Ignacio Avenue, San Jose, CA 95119
Region: United States > California > San Jose
Price Range: £94 - £139 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - San Jose - Edenvale - North 2.5*
Number of rooms: 119
Reservation Options:
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Also Known As:
Extended Stay San Jose
San Jose Extended Stay
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - San Jose - Edenvale - North staff and other travellers.
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over a year ago

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Questions? Get answers from Extended Stay America - San Jose - Edenvale - North staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“stay out of room 203”
 of 5 bubbles elektricmn, 17 Feb 2017 | Read review
“there is no good rooms in this hotel, stay away.”
 of 5 bubbles gerrijellison, 7 Dec 2016 | Read review
“It is quiet throughout.”
 of 5 bubbles bestsales123, 20 Sep 2016 | Read review
“Don't stay here.”
 of 5 bubbles Tloveanimals, 27 Aug 2016 | Read review
“Avoid this hotel like the plague.This hotel is a dump.”
 of 5 bubbles 947justine, 27 Jul 2015 | Read review
5 of 5