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Hotel Valencia - Santana Row

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Hotel Valencia - Santana Row
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748 Reviews from our TripAdvisor Community

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Showing 703: English reviews
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California
Reviewed 2 days ago NEWvia mobile

We have stayed at the hotel many times. This time was not as satisfactory as in the past. The check in staff were not as friendly or helpful. We arrived at 2 pm and check in time is 3. We were told it would be a $30 early check in fee. I declined saying we could wait an hour. Suddenly...

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Helpful?
Thank laketahoelove
Portland, Oregon
Reviewed 1 week ago

I have to travel to San Jose a lot for work, and I was lucky to find Hotel Valencia. It's in an area of town called Santana Row. It's a bit of an oasis in a heavy strip-mall area. The hotel is great. The rooms are lovely, especially the corner junior suites. The staff is friendly and helpful; the food...

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Helpful?
Thank DeKonings
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Dear DeKonings,, Thank you for taking so much time to share your experience at Hotel Valencia! We have appreciated your patronage! Sincerely, Bonnie Best, General Manager

Saint Louis, Missouri
Reviewed 2 weeks ago

We just checked out. We were mostly happy with our three day stay with only a few discrepancies. We got here a little early and were told it would cost "three dollars" for an early check-in. Three bucks? No problem. On check-out however the cost was thirty dollars. I guess I heard wrong. Whatever the amount, a fee to check...

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Helpful?
Thank ready314
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Dear ready314, Thank you for your positive feedback. I am sorry for the misunderstanding regarding the early check in fee. We do hope to see you back soon! Bonnie Best, General Manager

Chino, California
Reviewed 2 weeks ago via mobile

We stayed at Hotel Valencia for a long weekend to attend a concert at the SAP Center and absolutely loved this place. The hotel is beautiful and the staff were very friendly ... the location is perfect with lots of food options and bars to grab a drink.

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Helpful?
Thank Richjendiaz
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Dear Richjendiaz, Thank you for your lovely comments! Sincerely, Bonnie Best, General Manager

New York City, New York
Reviewed 3 weeks ago

I am a local, attending a company function at Santana Row. I called in advance to request an early check in, and room on the top floor. I was informed that I needed to call the day I was arriving to see if they could arrange early check in. When I called I was shocked to learn that I would...

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Helpful?
1Thank paul n
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Dear Paul N, I apologize for the misunderstanding regarding the early check in fee and any service shortcomings that you experienced. We will certainly use your feedback to work with our staff to provide a better experience for all of our guests. Sincerely, Bonnie Best, General Manager

Grand Rapids, Michigan
Reviewed 3 weeks ago

Stayed a night here to spend the day at the Winchester house and I was not disappointed. Amazing places within walking distance including restaurants, bars, and shopping. I chose not to do the valet parking and that was fine... there was a parking garage around the corner. Reception was very nice, room was incredibly spacious and, my favorite selling point,...

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Helpful?
Thank themac2000
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Dear themac2000, Thank you for taking the time to share your recent experience at Hotel Valencia. We are glad you enjoyed your time here with us and hope that you will stay with us on your next trip to the area. Sincerely, Bonnie Best, General Manager

Reviewed 3 weeks ago via mobile

Had the pleasure of staying in the hotel for a few nights after flying over from London. We wanted somewhere where we could just relax and rid of any jet-lag and this hotel was the perfect choice. The welcome we got at the hotel was fantastic, the staff were excellent. Facilities at the hotel were good, pool was relatively small...

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1Thank mcuktravel
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Dear Mcuktravel, Thank you for choosing Hotel Valencia for your stay in San Jose. We appreciate your kind comments and hope that your entire stay in the USA was great! Sincerely, Bonnie Best, General Manager

San Jose, CA
Reviewed 4 weeks ago

We had some friends from out of town/country visit and they wanted to stay at a hotel that was convenient for shopping and with good restaurants nearby. I thought, 'what better place than the Hotel Valencia, since Santana Row offers the best shopping in San Jose and it's right across the street from the Westfield Mall'. We got a suite...

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Thank SJCA_Cruiser
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Dear SJCA_Cruiser, So glad you enjoyed your stay. Thank you for providing feedback. Sincerely, Bonnie Best, General Manager

Beaconsfield, Australia
Reviewed 5 weeks ago via mobile

I stayed for business for 5 nights. Santana Row is amazing, restaurants and bars everywhere. Great vibe. The hotel is great, feels very Mediterranean. Rooms good, I would not recommend breakfast though, average buffet style, walk to the 70's style diner round the corner for a taste or real America. Would def stay again.

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Helpful?
Thank aussierater2
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Dear Aussierater2, Thank you for taking time to share your recent experience at Hotel Valencia and Santana Row. We are very happy you enjoyed your stay. Sincerely, Bonnie Best, General Manager

Reviewed 22 January 2017 via mobile

Was so pleasantly surprised to stay here this weekend. Rooms were large and clean. Beds were wonderfully comfortable. Free breakfast was a step above the usual continental. Bar was very cool. Best was Santana Row. Lined with restaurants and stores. Would absolutely stay here again!

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2Thank Leslie M
HVSR, General Manager at Hotel Valencia - Santana Row, responded to this review

Dear Leslie M, We are so glad you enjoyed your recent stay. Hope to see you back soon. Sincerely, Bonnie Best, General Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Breakfast included
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Hotel Valencia Santana Row is the only hotel located on Santana Row! Our boutique hotel in San Jose, CA is at the center of all the excitement, entertainment, shopping and dining on Santana Row and near the Silicon Valley and Cupertino. Hotel Valencia is ideal for a romantic or weekend getaway, a business trip or corporate group or convention. See and be seen at our hip and swanky Vbar or dine in the acclaimed Citrus Restaurant. Hotel Valencia Santana Row invites guest to experience luxury with our 215 rooms and suites and experience exceptional service and surroundings during your stay. ... more   less 

Additional Information about Hotel Valencia - Santana Row

Address: 355 Santana Row, San Jose, CA 95128-2049
Region: United States > California > San Jose
Price Range: £178 - £399 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Valencia - Santana Row 4*
Number of rooms: 215
Reservation Options:
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Also Known As:
Hotel Valencia Santana Row
Valencia Santana Row Hotel
Hotel Style:
#2 Luxury Hotel in San Jose
#4 Romantic Hotel in San Jose
#8 Business Hotel in San Jose
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Valencia - Santana Row staff and other travellers.
8 questions
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Tucker, Georgia
over a year ago
San Francisco, California
over a year ago
San Diego, California
over a year ago

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Questions? Get answers from Hotel Valencia - Santana Row staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corner rooms are bigger and quieter”
 of 5 bubbles DeKonings, 18 Feb 2017 | Read review
“Our suite over-looked the main Santana Row street and it was a good choice.”
  • The suite gave us plenty of room to entertain and socialize.
 of 5 bubbles SJCA_Cruiser, 28 Jan 2017 | Read review
“Inside courtyard rooms will avoid the road noise.”
 of 5 bubbles , 22 Jan 2017 | Read review
“They valet. Santana row is a head place to park.”
  • Suite balcony in livingroom, there are two balconys.
  • More views from suite
  • Hotel suite views of Santana Row
  • Bedroom balcony view
  • Santana Row early morning
  • Beautiful views!
 of 5 bubbles 913litar, 30 Nov 2016 | Read review
“No road noise because of location--our north facing room looked down to a small park area.”
 of 5 bubbles kc741, 25 Oct 2016 | Read review
5 of 5