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DoubleTree by Hilton San Jose

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#15 of 75 Hotels in San Jose
GreenLeadersGold level
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DoubleTree by Hilton San Jose
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1,848 Reviews from our TripAdvisor Community

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Showing 1,792: English reviews
Reviewed 3 days ago NEW

I expect better from a Hilton property. This Doubletree is forcing me to question my loyalty to their brand. We received rude service at the front desk, were locked out of the hotel at night with only one exterior door accepting our card key, had a terrible parking situation with a wedding taking place that night and using lots on...

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Helpful?
Thank Cory K
CookieonArrival, Manager at DoubleTree by Hilton San Jose, responded to this review

Dear Cory, We are truly sorry to hear about your recent experience at our property. We have forwarded your feedback to the director of our front office, our parking management team and our property operations team in order to make the necessary improvements in the areas you mentioned. We have recently completed upgrades to our water heater system to improve...

Los Angeles, United States
Reviewed 4 days ago NEW

Pros: near the airport, heated pool, onsite restaurants are good Cons: bad customer service, especially the Valet which looks like a college kid hangout - they will ignore you, while you unload a stroller, 3 suitcases, a sleeping baby, and an old woman - all while they chum it up behind the desk. None of the staff greets you at...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank tiffanyj634
CookieonArrival, Manager at DoubleTree by Hilton San Jose, responded to this review

Dear tiffanyj634, Thank you for taking the time to share your review with us. We are happy to hear that you enjoyed our convenient location, restaurants and heated pool. We are truly sorry to hear that you did not receive warm and friendly greetings from our valet and front desk team. We also cannot apologize enough that our valet team...

Honolulu, Hawaii
Reviewed 6 days ago NEWvia mobile

This hotel is much bigger and way busier than I expected it to be. I returned one night and had a tough time finding parking in the large self-parking lot due to an event being held in the ballroom. I ended up parking a brisk five-minute walk from the hotel! The facilities are basic but sufficient. The room was a...

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Helpful?
1Thank Cori S
CookieonArrival, Manager at DoubleTree by Hilton San Jose, responded to this review

Dear Cori, Thank you for taking the time to share your feedback with us. New perspectives about our hotel and guestroom amenities help us make improvements on an ongoing basis. We appreciate you letting us know ways we can make future experiences better for you - improving food options and adding better quality mirrors. Sincerely, Carrie McAllen Director of Business...

Reviewed 1 week ago NEW

We used the DoubleTree Hotel as an overnight stay between flights into and out of San Jose Airport. After retrieving our luggage, I called the hotel and asked to be picked up. The van picked us up promptly, in about 10 minutes. The next morning, we asked for the van to the airport. Again, it was a short wait for...

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Helpful?
Thank MistyAsh
CookieonArrival, Manager at DoubleTree by Hilton San Jose, responded to this review

Dear MistyAsh, Thank you for taking the time to share your review! We are delighted to hear that your recent stay at our property was a positive one. We are lucky to be centrally located to the San Jose International Airport and to have such a wonderful, helpful team. We look forward to welcoming you back to our property next...

Dayton, OR
Reviewed 1 week ago

First, this is not a hotel if on a budget, room rates, food, etc were expensive. The room on the HHonors floor was large and had adequate furnishings. The only issue was no heat and as is so often the case the bathroom faucet leaked. Other than breakfast there is little choice for food and particularly late in the evening....

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Helpful?
Thank Ram1995
CookieonArrival, Manager at DoubleTree by Hilton San Jose, responded to this review

Dear Ram1995, Thank you for taking the time to share your review with us. We are sorry to hear that certain aspects of your stay were disappointing. We want to take this opportunity to apologize for your experience at 2050 Bar and Lounge. We pride ourselves on delivering warm, welcoming customer service and we truly apologize that you experienced anything...

Indianapolis, Indiana
Reviewed 1 week ago

Room was o.k. but nothing special. I asked for directions from two individuals to a conference room and both gave me incorrect directions. Some areas of the hotel are updated but most not. Overall it has a dingy 1980s feel to it. I wanted a coffee at 4 p.m. and all the restaurants, the coffee shop and the bar were...

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Helpful?
Thank Indy_traveler-111
CookieonArrival, Manager at DoubleTree by Hilton San Jose, responded to this review

Dear Indy_traveler-111, Thank you for taking the time to share more details of your recent stay at our property. We thank you for letting us know the ways we can improve future experiences. We are truly sorry that our staff was not more helpful when you asked for specific directions to a conference room. This is not the type of...

Sunnyvale, California
Reviewed 1 week ago

The rooms are outdated, the halls were reeking of cigarettes, but they surprisingly had a really great tasting steak house and bar. I used their park and fly package for the first time and it was a great success! Alex from the front desk and Anthony from valet assisted with my last-minute questions and luggage as I boarded the first...

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Helpful?
Thank AHarmon88
CookieonArrival, Manager at DoubleTree by Hilton San Jose, responded to this review

Dear AHarmon88, Thank you for taking the time to share your review with us. We are delighted to hear that your experience at our Steakhouse and with our Park and Fly package were excellent! We look forward to welcoming you back next time you're traveling through the San Jose Airport. Sincerely, Carrie McAllen Director of Business Development

Omaha, United States
Reviewed 1 week ago

I travel frequently and enjoy the amenities the Hilton Honors program provides me. The Hilton chain of hotels have always provided me peace of mind with the quality of service and accommodations. I would recommend any of their hotels for your next trip.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank josephsW5141AS
CookieonArrival, Manager at DoubleTree by Hilton San Jose, responded to this review

Dear josephsW5141AS, We are delighted to hear that you had a taste of our warm, welcoming service while you were a guest at our property. We strive to deliver excellent service to all guests and we are looking forward to your next stay with us! Sincerely, Carrie McAllen Director of Business Development

Round Rock, Texas
Reviewed 1 week ago via mobile

I stayed here when i was in California for work. I was attending a conference at the convention center and this hotel was in the perfect location. After the daily sessions i had plenty of time to make it back to my hotel and check out San Jose. The check-in/check-out process was easy and smooth!

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Helpful?
Thank Garrett M
CookieonArrival, Manager at DoubleTree by Hilton San Jose, responded to this review

Dear Garrett, Thank you for taking the time to share your feedback with us. We are delighted to hear that your overall experience at our hotel was pleasant! Please stay with us again next time you're in the area. Sincerely, Carrie McAllen Director of Business Development

Constantine, Michigan
Reviewed 1 week ago

Check in was flawless, room was excellent and I always enjoy the free chocolate chip cookie they give you when you check in. The only issue was the parking, the gate was not working so it was propped open, seems it could be a security issue.

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Helpful?
Thank rjmansmith
CookieonArrival, Manager at DoubleTree by Hilton San Jose, responded to this review

Dear rjmansmith, Thank you for sharing your feedback with us. We do apologize for the issues you experienced with the parking situation at our property, however, we are happy you enjoyed everything else during your stay with us! Sincerely, Carrie McAllen Director of Business Development

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersGold level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Convenient Silicon Valley location, Doubletree Hotel San Jose is close to the San Jose Airport and a short drive from Downtown or Santana Row. Doubletree boasts the largest guest rooms as well as 48,000 sq. Ft. Of meeting space. This hotel is the perfect destination for family travel, corporate meetings, or an elegant wedding. Friendly staff and a warm chocolate chip cookie at check in make it feel like home. ... more   less 

Additional Information about DoubleTree by Hilton San Jose

Address: 2050 Gateway Place, San Jose, CA 95110
Region: United States > California > San Jose
Price Range: £114 - £337 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton San Jose 3.5*
Number of rooms: 505
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Priceline and Travelocity so you can book your DoubleTree by Hilton San Jose reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree By Hilton San Jose Hotel San Jose
Doubletree San Jose
San Jose Doubletree
Hotel Style:
#2 Green Hotel in San Jose
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton San Jose staff and other travellers.
12 questions
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over a year ago
Scotland
San Jose, California
25 days ago
San Jose, California
25 days ago

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Questions? Get answers from DoubleTree by Hilton San Jose staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Older rooms, still not all too bad.”
 of 5 bubbles AHarmon88, 13 Jan 2017 | Read review
“Executive floor 10 is quiet with good lounge area. Large room.”
 of 5 bubbles Travels_with_Lia, 27 Dec 2016 | Read review
“Pool view and high level facing west”
 of 5 bubbles jennifertJ7272KR, 10 Dec 2016 | Read review
“Get rooms not facing the 101 freeway.”
 of 5 bubbles biker_dan, 6 Dec 2016 | Read review
“Higher is better”
 of 5 bubbles 246CraigD, 4 Dec 2016 | Read review
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