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DoubleTree by Hilton San Jose

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#15 of 75 Hotels in San Jose
GreenLeadersGold level
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DoubleTree by Hilton San Jose
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1,874 Reviews from our TripAdvisor Community

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Showing 1,817: English reviews
Romsey
Reviewed 2 days ago NEW

I stayed at the Doubletree in February 2017 on business. The hotel is located very close to the airport and is also close to US-101 and so is relatively convenient for business in San Jose and Santa Clara. The room was spacious with a good bathroom and they gave me one facing west - away from the noisy 101, which...

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Helpful?
Thank Inglenook
Glendale, Arizona, United States
HOTEL’S FAVOURITE REVIEW
Reviewed 5 December 2016

This was a great hotel. Even better if you happen to be a Hilton Honors member. I can only speak to the floor I was on, 10th. Included free water, soda, juice, snacks, tea and coffee 24 hours a day in the lobby when you exited the elevator. The rooms were nice size, comfortable with a nice size TV (45...

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1Thank Craig D
About Hotel's Favourite Review
CookieonArrival, Manager at DoubleTree by Hilton San Jose, responded to this review

Dear Craig D, I am delighted to hear that you enjoyed your recent stay with us! We look forward to welcoming you back next time you're in the area. Sincerely, Carrie McAllen Director of Business Development

gaithersburg, United States
Reviewed 2 days ago NEW

Old, outdated bathroom. No amenity in the room except a cofffee maker. no fridge, no microwave. Sometimes the water is not hot or has to wait very long. $240 a night and $22 parking. And no breakfast included.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank boonsermk
Danville, California
Reviewed 6 days ago NEW

Front desk personnel were extremely helpful, especially Joanna when I needed assistance.. Very professional and attentive to needs. Helped make this stay very, very good. Room and dining facilities were great. I highly recommend !

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Helpful?
Thank misavo
CookieonArrival, Owner at DoubleTree by Hilton San Jose, responded to this review

Dear misavo, Thank you for sharing your feedback with us regarding your recent stay. We are pleased to hear that you received terrific customer service during your stay here! We look forward to welcoming you back to our property very soon. Sincerely, Carrie McAllen Director of Business Development

New York City, New York
Reviewed 1 week ago

A very dated, dusty hotel with underwhelming staff, a funky smell and an unhealthy amount of dust. I am shocked at the overall setup and price at this place. A little dusting and dressing up of the dated decor would go a long way.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Erkhotelreview
CookieonArrival, Manager at DoubleTree by Hilton San Jose, responded to this review

Dear Erkhotelreview, Thank you for taking the time to share your review with us. We appreciate your suggestions on how we can improve guest experience by making specific improvements to the overall appearance of our property. We have future plans going forward to improve our hotel's appearance. We are truly sorry to hear that your recent experience was not a...

San Diego, California
Reviewed 1 week ago

This hotel is extremely expensive for what you get. It's showing it's age and the recent makeover was for the convention hall not the rooms. It is located walkable to the Matrix casino but nothing else.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank RayeON
CookieonArrival, Manager at DoubleTree by Hilton San Jose, responded to this review

Dear Ray O, Thank you for sharing your feedback with us. We appreciate your perspective of our guestroom appearance and letting us know other ways we can improve the overall experience. Your suggestions will help us make improvements for future guest experience at our property. Sincerely, Carrie McAllen Director of Business Development

London, United Kingdom
Reviewed 1 week ago

Underwhelming airport hotel with tired old rooms that need a facelift and an update. Restaurant boring and bar where you can also eat was terrible with pretty bad food and limited selection of food. Not sure how the hotel can get away with charging these rates which makes no sense.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Frequenttravele
CookieonArrival, Manager at DoubleTree by Hilton San Jose, responded to this review

Dear Frequenttravele, Thank you for sharing your feedback. We are sorry to hear that you did not enjoy the food options at our property. New perspectives about our hotel's dining options and our guestroom appearance help us make improvements to our guest experience on an ongoing basis. We appreciate your time in reviewing our hotel. Sincerely, Carrie McAllen Director of...

San Diego, California
Reviewed 1 week ago

I know San Jose is the mecca for high paid executives. I work in higher education so I have a limited budget. This hotel has "big house" amenities, but not the nice customer service touch. Certainly not worth the $280 I paid per night. Yes, it was close to my work location, but there were many things missing. The hotel...

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Thank newheart15
CookieonArrival, Manager at DoubleTree by Hilton San Jose, responded to this review

Dear newheart15, Thank you for taking the time to share your review with us. We are pleased to hear that you found our staff courteous, helpful and kind. We strive to deliver terrific customer service and we're happy to hear that your experience with our staff was positive. We appreciate your suggestions on ways we can improve overall experience in...

Reading, United Kingdom
Reviewed 1 week ago

Just returned from trip and compelled to write. Room #374. Toilet cistern runs and runs, shower head dribbles water (so much for a refreshing shower), air-con sounded like an steam train (rattling and vibrating) and the electronic door access required the handle to be lift up to gain access and not down. Bizarre. The front of house team were indifferent....

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Helpful?
Thank rockdrive22
CookieonArrival, Manager at DoubleTree by Hilton San Jose, responded to this review

Dear rockdrive22, Thank you for taking the time to share your review. We truly apologize for the less than ideal experience you had during your stay with us. We have forwarded your feedback to our director of the front office, director of food and beverage and our housekeeping director so they can review the categories you mentioned in your detailed...

San Francisco
Reviewed 1 week ago via mobile

If I was just rating on the employees this would be 5 stars. Everyone was very nice and helpful. When there was an issue with my room Mike at the front desk was exceptionally helpful and professional. I was tired and frustrated and he never let that bother him. He helped me get the correct room with a genuine and...

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Helpful?
Thank Beachlovergal50
CookieonArrival, Manager at DoubleTree by Hilton San Jose, responded to this review

Dear Beachlovergal50, Thank you for taking the time to share your feedback with us. We are pleased to hear about your phenomenal experience with our helpful staff members. Thank you for letting us know ways we can improve our property. We try and deliver excellent experiences to all of our guests and if we can improve the appearance and ambience...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersGold level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Convenient Silicon Valley location, Doubletree Hotel San Jose is close to the San Jose Airport and a short drive from Downtown or Santana Row. Doubletree boasts the largest guest rooms as well as 48,000 sq. Ft. Of meeting space. This hotel is the perfect destination for family travel, corporate meetings, or an elegant wedding. Friendly staff and a warm chocolate chip cookie at check in make it feel like home. ... more   less 

Additional Information about DoubleTree by Hilton San Jose

Address: 2050 Gateway Place, San Jose, CA 95110
Region: United States > California > San Jose
Price Range: £113 - £344 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton San Jose 3.5*
Number of rooms: 505
Reservation Options:
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Also Known As:
Doubletree By Hilton San Jose Hotel San Jose
Doubletree San Jose
San Jose Doubletree
Hotel Style:
#2 Green Hotel in San Jose
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton San Jose staff and other travellers.
12 questions
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over a year ago
Scotland
San Jose, California
1 month ago
San Jose, California
1 month ago

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Questions? Get answers from DoubleTree by Hilton San Jose staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room not facing 101 (ie airport side)”
 of 5 bubbles Inglenook, 19 Feb 2017 | Read review
“Be sure to join Hilton Honors to get a larger room and free wifi. It's free to sign up.”
 of 5 bubbles MaestraM, 8 Feb 2017 | Read review
“Older rooms, still not all too bad.”
 of 5 bubbles AHarmon88, 13 Jan 2017 | Read review
“Executive floor 10 is quiet with good lounge area. Large room.”
 of 5 bubbles Travels_with_Lia, 27 Dec 2016 | Read review
“Pool view and high level facing west”
 of 5 bubbles jennifertJ7272KR, 10 Dec 2016 | Read review
5 of 5