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Fairmont San Jose

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Fairmont San Jose
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2,027 Reviews from our TripAdvisor Community

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Showing 1,946: English reviews
Brisbane, Queensland, Australia
Reviewed 1 week ago via mobile

Chose to stay in San Jose for a 2 day stopover in a busy schedule. Our travel agent had misguided us, booking in only two adults despite entire trip being a family of 4, and secondly that we had two queen beds. The Fairmont doesn't have double queen bed rooms only 2 doubles. The check in assistance was fantastic, offering...

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Helpful?
Thank ShellDodd
FairmontSanJose, Public Relations Manager at Fairmont San Jose, responded to this review

Dear ShellDodd, Thank you so very much for your post and for choosing Fairmont San Jose. We are delighted to read of how pleasant your check-in was and that we were able to assist you with sorting out any confusion with the initial reservation. We very much appreciate your wonderful recommendation and look forward to welcoming you back again. Warmest...

Columbus, Ohio
Reviewed 1 week ago

This location cannot be beat for downtown SJC but, as others have noted, the rooms could use some updating and TLC. Large room, large bathroom, nice amenities and lobby (needs updating and TLC, too -- bench seating is torn/worn, for example). Valet is well done and efficient. Water in shower is too soft for me, and HVAC controls could be...

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Helpful?
Thank OttoSchwartz
FairmontSanJose, Public Relations Manager at Fairmont San Jose, responded to this review

Dear OttoSchwartz, Thank you for your post. We are delighted to read of the friendly and wonderful service you experienced throughout your stay. But do apologize for the disappointments you expressed with the décor and thank you for your suggestions. We appreciate your feedback and do review all posts so we may learn about our valuable guest experiences and work...

San Jose, California
Reviewed 1 week ago

We definitely noticed a big drop in service once this Fairmont was sold. We still appreciated seeing the same valet and bellhop staff, which were wonderful as always, but the front desk and room service seemed to be all new, and not nearly as professional as they once were. We appreciated that the hotel had been renovated, and we will...

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Helpful?
1Thank lovelyreviewer
FairmontSanJose, Public Relations Manager at Fairmont San Jose, responded to this review

Dear lovelyreviewer, Thank you for your post. I am sorry to learn of the disappointments you noted in your review. We apologize for having missed the mark on your recent stay but appreciate your patronage over the years. We always strive to create a wonderful experience in every area of the hotel for our guests and I regret that we...

Santa Barbara, California
Reviewed 2 weeks ago via mobile

On pulling up for our second stay at the Fairmont,we were greeted by the valet with his recalling us from last year. Check in staff superb, welcoming and accommodating. Our room was a beautiful spacious two room suite and the surprise was a bathroom mirror with a tv actually built into the mirror. Made watching the morning news fun. Room...

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Helpful?
Thank Joel A
FairmontSanJose, Public Relations Manager at Fairmont San Jose, responded to this review

Dear Joel, Thank you so very much for taking the time to share your recommendation and for choosing to stay at Fairmont San Jose. We are thrilled to read of how lovely you found your suite, room service and your check-in experience to be but apologize for the delay you experienced with your luggage and the water temperature. Thank you...

San Francisco, California
Reviewed 2 weeks ago

I have stayed here a couple of times. Once in the tower and also in the main building. It is a very clean and classy hotel, Pool is really nice but the sound of the nearby airport can be a bit annoying when trying to relax. Rooms are nice size and the beds are really comfortable. It is in close...

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Helpful?
Thank kbconway06
FairmontSanJose, Public Relations Manager at Fairmont San Jose, responded to this review

Dear kbconway06, Thank you for choosing Fairmont San Jose for your Silicon Valley getaways. It is our pleasure to welcome you as our guest on your return visits and we are so delighted to read of how much you've enjoyed your stays. We look forward to welcoming you back again soon. Warmest Regards, Marketing & PR Manager

Las Vegas, Nevada
Reviewed 2 weeks ago

The hotel is excellent as always with its excellent Grill restaurant. The staff efficiency check in and out is commendable. The hotel is very reasonably priced for its category. Highly recommend to anyone.

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Helpful?
Thank guyjcarson
FairmontSanJose, Public Relations Manager at Fairmont San Jose, responded to this review

Dear guyjcarson, Thank you so very much for choosing Fairmont San Jose and for your patronage. We are so happy to read of the exceptional service and dining you experienced and look forward to welcoming you back for your seventh stay! Warmest Regards, Marketing & PR Manager

Visakhapatnam, India
Reviewed 2 weeks ago

Stayed here for 3 nights recently. Overall it was a good stay, but there are few things hotel need to improve on. Rooms were good and spacious, bathroom was clean and comfortable, except for water flow was too slow in sink, could be only in the room we stayed in, we stayed in 16th floor. However what took away my...

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Helpful?
Thank Raju P
FairmontSanJose, Public Relations Manager at Fairmont San Jose, responded to this review

Dear Raju, Thank you for choosing to stay at Fairmont San Jose. While we are happy to read that you enjoyed your stay and spacious room, we are terribly sorry for the disturbance you noted by housekeeping and for the sink in your bathroom. We appreciate you bringing this to our attention so we may immediately repair the sink and...

clemson SC
Reviewed 2 weeks ago

Take a step back in time and experience what a hotel used to be. A gathering place, not just a place to sleep. Large rooms, super fast internet, very friendly and accommodating staff. The lobby has a great bar, a restaurant, and is just a nice place to hang out. The light rail is literally one block away. There are...

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Helpful?
Thank markmalmgren
FairmontSanJose, Public Relations Manager at Fairmont San Jose, responded to this review

Dear markmalmgren, Thank you so very much for sharing your review and recent stay experience. It was our pleasure to welcome you as our guest and we certainly hope to welcome you back again. Warmest Regards, Marketing & PR Manager

San Jose, California
Reviewed 3 weeks ago via mobile

This was our first time staying in the Fairmont San Jose and it lived up to our high expectations. Beautiful decor and professional staff. The property is sizable with two wings, a slew of restaurants/bars/cafes in the buildings or just outside, and a lovely 4th floor rooftop pool deck where you can bask in the sunshine even during the shorter...

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Helpful?
Thank MotoBonnie
FairmontSanJose, Public Relations Manager at Fairmont San Jose, responded to this review

Dear MotoBonnie, Thank you for choosing Fairmont San Jose for your holiday getaway and for taking the time to share your feedback. We certainly appreciate your patronage, recommendation and suggestion regarding the holiday decor. We hope to welcome you back again soon. Warmest Regards, Marketing & PR Manager

Oakville, Canada
Reviewed 3 weeks ago

Would not consider this one a destination hotel but first class accommodations in San Jose for sure I will stay here again The hotel location was decent the room was solid no issues and clean wifi and tv signals perfect. Linens top quality views from my room were nice I could see the pool which was quite nice as well...

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Helpful?
Thank oakvilleadvisor
FairmontSanJose, Public Relations Manager at Fairmont San Jose, responded to this review

Dear Oakevilleadvisor, Thank you for choosing Fairmont San Jose for your recent Silicon Valley stay. We are delighted to read of the first class service and amenities you received throughout your visit. We appreciate your recommendation and hope to welcome you back again. Warmest Regards, Marketing & PR Manager

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Restaurant
GreenLeadersPlatinum level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Refined elegance and sophistication flow into each of the 808 well-appointed non-smoking deluxe guest rooms and suites at The Fairmont San Jose. Located near Silicon Valley in Northern California, this 20-story two tower masterpiece caters to discerning and well-traveled business professionals who expect impeccable quality from their accommodations. Meeting and conference rooms in our San Jose hotel are equipped to handle functions from exquisite receptions to multimedia presentations. Pamper yourself in the luxurious Tova Day Spa where you can relieve the stresses of the 21st century or simply enjoy a quick mani-pedi. A short drive will take you to more than 60 wineries in the Santa Cruz Mountain Appellation, as well as the famous Monterey Peninsula golf courses. ... more   less 

Additional Information about Fairmont San Jose

Address: 170 S Market St, San Jose, CA 95113-2360
Region: United States > California > San Jose
Price Range: £149 - £338 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Fairmont San Jose 4.5*
Number of rooms: 808
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Orbitz, Travelocity, Cheap Tickets, Priceline, TripOnline SA and Jetsetter so you can book your Fairmont San Jose reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Fairmont San Jose Hotel San Jose
San Jose Fairmont
Hotel Style:
#1 Green Hotel in San Jose
#2 Family Hotel in San Jose
#3 Business Hotel in San Jose
#4 Luxury Hotel in San Jose
#5 Romantic Hotel in San Jose
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Questions & Answers

Here's what travellers have asked, with answers from Fairmont San Jose staff and other travellers.
13 questions
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Questions? Get answers from Fairmont San Jose staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Perhaps the Tower rooms have been remodeled -- if so, that is where I would stay next time”
 of 5 bubbles OttoSchwartz, 5 Jan 2017 | Read review
“Ask for a renovated room”
 of 5 bubbles lovelyreviewer, 3 Jan 2017 | Read review
“Main building higher floors”
 of 5 bubbles guyjcarson, 29 Dec 2016 | Read review
“Higher floors are better”
 of 5 bubbles 640rajup, 29 Dec 2016 | Read review
“Go high for the best views”
 of 5 bubbles oakvilleadvisor, 20 Dec 2016 | Read review
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