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Fairmont San Jose

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Traveller (548)
Room & Suite (223)
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Overview
  • Excellent43%
  • Very good32%
  • Average14%
  • Poor7%
  • Terrible4%
Travellers talk about
“the grill”(99 reviews)
“president's club”(42 reviews)
“lobby lounge”(30 reviews)
AMENITIES
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
Additional information
Offers from Fairmont San Jose
Special Offer: Stay Longer & Save
Hotel deals
Offers from Fairmont San Jose
Special Offer: Stay Longer & Save
Hotel deals
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Reviews (2,458)
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2,351 results
Traveller rating
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748
349
178
119
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957
748
349
178
119
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All reviewsthe grillpresident's clublobby loungemain buildingvalet parkingbeautiful hotelart museummini barroom servicerooftop poolconvention centerfree internetbusiness triprooms are largesilicon valleyconferencedowntown
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641 - 645 of 2,351 reviews
Reviewed 21 July 2016

My husband and I are a hard to please couple. I was an event coordinator for the entertainment industry and my husband is an Executive Chef -so when we have 2 nights off for pleasure it usually revolves around great food and a new hotel....More

Thank Caron D
Response from FairmontSanJose, Public Relations Manager at Fairmont San JoseResponded 27 July 2016

Dear Caron D, Thank you so very much for sharing your kind review and for choosing to stay with us. We are honored to read your comments and thrilled to learn of how much you enjoyed your stay. We look forward to welcoming you back...More

Reviewed 21 July 2016

I had a challenge with a set of reservations for work and Anya in the front office was extremely helpful in solving my problems, really with no questions asked (much more helpful I'd note than calling their national / corporate customer service line...). Excellent service,...More

Thank Brian K
Response from FairmontSanJose, Public Relations Manager at Fairmont San JoseResponded 27 July 2016

Dear Brian, Thank you very much for your post. I am very sorry for the challenges you experienced, but am delighted to hear that Anya was able to assist you with such wonderful customer service. I look forward to sharing your review with her. Warmest...More

Reviewed 20 July 2016

I have to start out saying that by reading the recent bad reviews and seeing scary run down pictures of the place, I was kind of skeptical about my husband booking at this hotel. When we got there, my husband requested for a newer or...More

Thank HappyTrav8
Response from FairmontSanJose, Public Relations Manager at Fairmont San JoseResponded 27 July 2016

Dear appyTrav8, Thank you for taking the time to share your detailed review and for choosing to stay with us during your San Jose visit. I’m thrilled to read you enjoyed your guestroom but sincerely apologize for the street noise you experienced. We appreciate your...More

Reviewed 20 July 2016

My husband and I LOVE the Fairmont and always stay here when we attend a concert in San Jose. The staff is very friendly and helpful -- they always address you personally and ask if there is anything they can do to help/make your stay...More

Review collected in partnership with Fairmont Hotels & Resorts
1  Thank Ebertorello
Response from FairmontSanJose, Public Relations Manager at Fairmont San JoseResponded 27 July 2016

Dear Ebertorello, Thank you so very much for your kind recommendation and for your patronage. It is our pleasure to welcome you and your husband back when your travels bring you to San Jose. We are looking forward to your next visit. Warmest Regards, Marketing...More

Reviewed 20 July 2016

We arrived on Friday evening and there was a lot of activity and energy in/around the hotel. The woman who checked me in wasn't the nicest or most professional but check-in was quick. Our room was in the South Tower so we had to cross...More

Thank TLWhite
Response from FairmontSanJose, Public Relations Manager at Fairmont San JoseResponded 27 July 2016

Dear TLWhite, Thank you for choosing to stay with us during your Silicon Valley visit. I’m pleased to read that you enjoyed your spacious guestroom and the Le Labo bath amenities but apologize for your check in experience. I am sorry that you did not...More

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About
Awards & Recognition
GreenLeaders Platinum level
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Pool
Free Internet
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Pool
Spa
Heated pool
Outdoor pool
Details
Price range
US$191 - US$504 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in San Jose
#2 Family Hotel in San Jose
#3 Business Hotel in San Jose
#5 Romantic Hotel in San Jose
#5 Luxury Hotel in San Jose
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$191 - US$504 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in San Jose
#2 Family Hotel in San Jose
#3 Business Hotel in San Jose
#5 Romantic Hotel in San Jose
#5 Luxury Hotel in San Jose
Room types
Suites, Non-Smoking Rooms
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Traveller (548)
Room & Suite (223)
Pool & Beach (38)
Dining (32)
Business Centre & Event Rooms (6)
Family and Play Areas (4)
Questions & Answers
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sarahaJ4220EQ
23 September 2017|
AnswerShow all 2 answers
Response from Damian C | Reviewed this property |
I'm not sure why that happens
0
Votes
Jaime B
8 September 2017|
AnswerShow all 4 answers
Response from Sterling M | Reviewed this property |
Best time of the year to be at the Fairmont! Weather perfect....and no kids! Ask conceige at hotel about pool temp. Have fun...and spend the extra $ for a Cabana Room!
1
Vote
penadi
6 September 2017|
Answer
Response from SeldonO | Reviewed this property |
It's really close. 5 minute drive or walking is 15 minutes or less.
0
Votes
Room Tips
"Suites are large and quiet"
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"We were in two rooms and enjoyed both views of the City. Higher floors are our preference."
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"Stay in the higher levels because of the street noises can be loud at night or early in the morning."
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"Ensure you get the proper description of the bed size."
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