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Fairmont San Jose

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Traveller (539)
Room & Suite (215)
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Overview
  • Excellent43%
  • Very good32%
  • Average14%
  • Poor7%
  • Terrible4%
Travellers talk about
“the grill”(99 reviews)
“president's club”(42 reviews)
“lobby lounge”(30 reviews)
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
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Rooms
7 May8 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,445)
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746
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952
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120
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651 - 655 of 2,341 reviews
Reviewed 13 July 2016

Stayed at the Fairmont while attending a training seminar and event. Although the hotel was sold out, our room was always very clean and they had enough staff on hand to make sure people were waited on in a timely manner. Super comfortable pillows and...More

1  Thank 933anns
Response from FairmontSanJose, Public Relations Manager at Fairmont San JoseResponded 18 July 2016

Dear Ann, Thank you for your review and for choosing to stay with Fairmont San Jose for your training seminar and event. I’m delighted you enjoyed your guestroom and found the bed and pillows to be of wonderful comfort. We appreciate your feedback on areas...More

Reviewed 12 July 2016 via mobile

Good area to be in especially if have kids. Walking distance to Union square. Indoor pool/hot tub was a huge plus. Staff was very friendly & clean rooms. We ate dinner at the hotel restaurant every night & it was good with shockingly reasonable prices....More

Thank hickeysteph
Reviewed 12 July 2016

I used to live in San Jose, and always wanted to stay in the Fairmont Hotel. Well I had my chance and was very pleased with this hotel. I had several business meetings at the hotel and there were plenty of quiet places to have...More

Thank Dale C
Response from FairmontSanJose, Public Relations Manager at Fairmont San JoseResponded 13 July 2016

Dear Dale, Thank you so very much for sharing your review and for choosing to stay with us. We’re honored to read of how much you’ve wanted to stay with us and delighted to be able to deliver such an enjoyable experience for you. We...More

Reviewed 10 July 2016

Warning: This is not a 4-star hotel. I stayed here and NOTHING WORKED. The air con was broken. The shower was broken. There was a constant rattling noise throughout the night. It's a very, very OLD hotel. I could kick myself for paying what I...More

Thank mark g
Response from FairmontSanJose, Public Relations Manager at Fairmont San JoseResponded 13 July 2016

Dear Mark, Thank you for taking the time to share your feedback. I sincerely apologize for your experience and for any disappointment we may have caused. We strive to deliver extraordinary stays for our guests and are surprised to read of the challenges you experienced...More

Reviewed 9 July 2016

Either the staff was amazing.. Or they were dismissive. They never said hello and acted like they are taught to be invisible. In this day? Doesn't work.. Food at the Fountain restaurant for breakfast was not very memorable. Overall not impressed with it.. $40 for...More

Review collected in partnership with Fairmont Hotels & Resorts
1  Thank Foreverh
Response from FairmontSanJose, Public Relations Manager at Fairmont San JoseResponded 13 July 2016

Dear Foreverh, Thank you for your post. I am very sorry to read of your experience and am surprised by the service you received. We strive to consistently deliver warm, sincere and engaging service throughout every aspect of our hotel to create memorable stays for...More

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About
Awards & Recognition
GreenLeaders Platinum level
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Pool
Free Internet
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Pool
Spa
Heated pool
Outdoor pool
Details
Price range
US$252 - US$480 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in San Jose
#2 Family Hotel in San Jose
#3 Business Hotel in San Jose
#5 Luxury Hotel in San Jose
#5 Romantic Hotel in San Jose
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$252 - US$480 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in San Jose
#2 Family Hotel in San Jose
#3 Business Hotel in San Jose
#5 Luxury Hotel in San Jose
#5 Romantic Hotel in San Jose
Room types
Suites, Non-Smoking Rooms
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Traveller (539)
Room & Suite (215)
Pool & Beach (37)
Dining (32)
Business Centre & Event Rooms (6)
Family and Play Areas (4)
Questions & Answers
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sarahaJ4220EQ
23 September 2017|
AnswerShow all 2 answers
Response from Damian C | Reviewed this property |
I'm not sure why that happens
0
Votes
Jaime B
8 September 2017|
AnswerShow all 4 answers
Response from Sterling M | Reviewed this property |
Best time of the year to be at the Fairmont! Weather perfect....and no kids! Ask conceige at hotel about pool temp. Have fun...and spend the extra $ for a Cabana Room!
1
Vote
penadi
6 September 2017|
Answer
Response from SeldonO | Reviewed this property |
It's really close. 5 minute drive or walking is 15 minutes or less.
0
Votes
Room Tips
"We were in two rooms and enjoyed both views of the City. Higher floors are our preference."
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"Stay in the higher levels because of the street noises can be loud at night or early in the morning."
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"Ensure you get the proper description of the bed size."
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"Ask which building you will be in?"
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