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Hilton Garden Inn San Mateo

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Hilton Garden Inn San Mateo
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557 Reviews from our TripAdvisor Community

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Showing 534: English reviews
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Reviewed yesterday NEWvia mobile

We stayed here as a park and fly situation prior to a trip to Spain, unfortunately we needed to get to the airport a half hour earlier than the shuttle runs so we had to pay for an Uber which was stressful and an extra cost. It's actually not all that close to the airport. But the hotel is updated...

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Helpful?
Thank BethAnnSH123
Anywhere USA
HOTEL’S FAVOURITE REVIEW
Reviewed 16 November 2016

This hotel is perfect for business travelers. It's not super fancy, but it gets the job done well. Had a spacious room, with a nice desk to set up my laptop and one of the better desk chairs I have ever found in a hotel room. Lots of convenient outlets to charge gadgets. Found it very easy to work in...

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1Thank AnywhereUSA310
About Hotel's Favourite Review
Reviewed 2 days ago NEW

We stayed at this hotel with group of teenage girls for a local volleyball tournament. The staff was exceptionally helpful and accommodating which can be difficult with teenagers. The breakfast options were great with made to order omelets, french toast and pancakes. It made the mornings go smoothly.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Wenonah O
Cameron Park, California
Reviewed 5 days ago NEWvia mobile

Stayed here for three nights during my daughter's volleyball tournament. The rooms were clean but the beds were very hard for my liking. There was a sign in the lobby that said the beds had adjustable comfort but after not being able to find a knob we asked the front desk and we were told that was only on the...

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Helpful?
Thank horseloverm
Derek H, General Manager at Hilton Garden Inn San Mateo, responded to this review

Dear Horseloverm, Thank you for your comments. When we renovated the hotel in 2014 we decided to carry some adjustable mattresses and some standard coil spring mattresses so there's something for everyone. Our kings have the adjustable mattress and the queen/queen rooms have the coil spring mattresses. Some guests love the adjustable mattress and some do not which is why...

Maidenhead, United Kingdom
Reviewed 1 week ago

Nothing particularly memorable here. Be aware that there are no room safes - big failing in my view and may not comply with many company's policies. A car is essential (or Uber + CalTrain etc). The week of my stay pricing was reminiscent of similar grade hotels in NY but the SF area is always expensive. Cafe/restaurant is expensive, breakfast...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Andrew Y
Derek H, General Manager at Hilton Garden Inn San Mateo, responded to this review

Dear Andrew Y, We don't get many requests for in room safes but we do offer safety deposit boxes at the front desk. I can tell you that I've been the GM at the hotel since 2003 and we've never had any issues with stolen items from rooms. Many of our team members have worked at the hotel for 10+...

Illinois
Reviewed 2 weeks ago

I wanted to specifically stay in San Mateo because I was in town to apartment hunt in the area. The hotel is a short drive from SFO and is conveniently located near numerous restaurants and other attractions in the area. Plus, there is an onsite restaurant, where I ate the first night. As I would expect from a HGI, my...

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Helpful?
Thank T H
Rancho Cucamonga, United States
Reviewed 3 weeks ago

It was a pleasure to stay at the Hilton Gardens in San Mateo. The service is good and the staff is friendly. The facilities are well maintained with cleanliness. I would recommended this hotel. It's a good location to resturants near by car or walking.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Jasmin V
London, United Kingdom
Reviewed 3 weeks ago

I spend 3 nights there last week and want to thank the very efficient front desk staff for exceptionally easy check in and check out. The room was generally great(510) with my only complaint is the same with many USA properties who have a small refrigerator- check them as they can be noisy & hum all night. I had breakfast...

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Helpful?
Thank S6blr
Deerfield, Illinois
Reviewed 3 weeks ago

I was visiting family nearby, but wanted some quiet time. The hotel was easy to get to, had the shopping mall a block away and quick food available. Staff was very friendly. Room was well equipped, clean and roomy

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Shoki333
Sacramento, California
Reviewed 3 weeks ago

We had a great weekend at this very clean hotel! The children had a wonderful time. The staff was incredibly helpful. I will definitely stay here again! We used the hot tub and pool constantly, I totally enjoyed the cleanliness!

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Josie M

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Self-Serve Laundry
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
The Hilton Garden Inn San Mateo is just 6 miles from San Francisco International Airport via complimentary shuttle, and offers complimentary high-speed internet access, fitness center and pool. All rooms feature adjustable mattresses, flat screen TVs, refrigerator, microwave, hair dryer, iron and full size board. The hotel is across the street from an outdoor mall and 30 minutes from downtown San Francisco and the Pacific Ocean. ... more   less 

Additional Information about Hilton Garden Inn San Mateo

Address: 2000 Bridgepoint Circle, San Mateo, CA 94404
Region: United States > California > San Mateo
Price Range: £124 - £330 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn San Mateo 3*
Number of rooms: 158
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Hilton Hotels Direct and Priceline so you can book your Hilton Garden Inn San Mateo reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn San Mateo Hotel San Mateo
Hilton San Mateo
Hotel Style:
#1 Business Hotel in San Mateo
#1 Family Hotel in San Mateo
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn San Mateo staff and other travellers.
4 questions
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Questions? Get answers from Hilton Garden Inn San Mateo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Always choose the top floors.”
 of 5 bubbles JohnA724, 27 Jan 2017 | Read review
“The room was great, it was towards the side of the building on the left when facing the front.”
 of 5 bubbles , 8 Sep 2016 | Read review
“Suites are located around the elevator shaft. Expect some noise.”
 of 5 bubbles RJIK, 7 Sep 2016 | Read review
“Choose a room on the north side and the top floor for the best views of the ocean harbor”
 of 5 bubbles JerryFlanagan, 5 Jul 2016 | Read review
“Even number room facing the back of the hotel, meaning you can see a bit of San Mateo Bridge. Odd number room facing the front of the hotel.”
 of 5 bubbles onnyh, 3 Jun 2016 | Read review
5 of 5