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Extended Stay America - San Rafael - Francisco Blvd East

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Traveller (29)
Room & Suite (24)
Dining (2)

About

Location
Cleanliness
Service
Value
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
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Property amenities
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Breakfast included
Business Centre with Internet Access
Heated pool
Hot Tub
Indoor pool
Laundry Service
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair access
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Room features
Air Conditioning
Kitchenette
Microwave
Non-Smoking Rooms
Good to know
HOTEL STYLE
Quiet
Family
HOTEL CLASS
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197Reviews
56Photos
3Q+A
63Room tips
Traveller rating
  • 76
  • 45
  • 38
  • 22
  • 16
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Popular mentions
The room was absolutely spotless clean. The furnishings quite nice and the staff was responsive. My only markdowns were: 1.The beds were too hard for our elderly bodies and the sheets were a little on the cheap side (I would overlook the sheets) and 2. The toilets were not
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Response from 00esa, Manager at Extended Stay America - San Rafael - Francisco Blvd East
Responded 2 weeks ago
Thank you for choosing Extended Stay America. We're glad to know you liked your well-appointed room and that you were pleased with the service provided by our associates. However, we're sorry for the inconvenience you mentioned. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
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Hotel's Favourite
I've stayed at a few of these hotels before. I like the convenience of the kitchen. It's like a home away from home. This particular location is by far the cleanest, friendliest, and most modern of all the Extended Stay locations I have visited. Tammi is one of the managers
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Response from 00esa, Manager at Extended Stay America - San Rafael - Francisco Blvd East
Responded 7 Aug 2018
John, thanks for the gracious review and naming us as your second home. We are thrilled to read you were impressed with our hospitality and that our ideal location was a perfect match for all your needs. It was a pleasure to have you as a guest Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management
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Our stay at Extended Stay America in San Rafael, California has been fantastic. Tami Silva, the Hotel Manager, and her staff have been very helpful, knowledgeable, responsive and friendly. We’ve enjoyed having the kitchenette so we can cook our own food instead of ordering
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Response from 00esa, Manager at Extended Stay America - San Rafael - Francisco Blvd East
Responded 3 Jan 2019
Steve, we are delighted you chose to stay with us at Extended Stay America. We appreciate your wonderful comments and are happy to read you enjoyed your stay with us. Our staff works hard to exceed our guests' expectations and to make sure they have a relaxing experience in comfortable, clean accommodations. We are also glad to know our location worked well for you. Reviews like yours make it all worthwhile. Thank you for recommending our hotel and look forward to welcoming you back soon for another enjoyable stay. Sincerely, Hotel Management
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Both Tammi and Logan are the most informative and efficient women! They make me and my son feel at home during our stay. All employees have sweet, helpful personalities. The hot tub in on point. The pool could b a Lil warmer lol
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Response from 00esa, Manager at Extended Stay America - San Rafael - Francisco Blvd East
Responded 14 Nov 2018
Samm, thank you for being our guest at Extended Stay America. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We will share your compliments with Tammi and Logan. We appreciate the review and look forward to having you as our guest again Sincerely, Hotel Management
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This disastrous property is a tragedy. No one at the front desk, no amenities in the kitchen, and when you ASK for them, there's not enough for all the guests, not enough parking to accommodate even a PARTIALLY booked hotel, the fitness center is 4 non-working machines picked up
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Response from 00esa, Manager at Extended Stay America - San Rafael - Francisco Blvd East
Responded 16 Oct 2018
Please accept my sincerest apologies for the issues you encountered while you were here and regret the inconvenience they caused. We will address your concerns and ensure we take actions for improvement. We value your feedback and hope you will give us the opportunity to host you again and provide you with the service you deserve.  Sincerely, Hotel Management
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no soap tray on vanity. Homemade dish out of wrapper.
Pealing caulk on shower floor.
soap tray on shower floor.
moth-eaten drapes?
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no
0 votes
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I really can't answer that, but based on the fact that they offer bare basics for what little they do offer, I wouldn't count on it.
0 votes
ann was complete on breakfast items coffee and tea aavailable also, more than enough to get your day started
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"Some rooms have views of the river."
"Choose the rear rooms"
"When you work shift work like myself 4 th floor is the best for sleeping days"
"the first level since to have the biggest room."
""Free" breakfast is only continental."
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PRICE RANGE
US$119 - US$216 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
extended stay deluxe san rafael hotel san rafaelextended stay san rafaelsan rafael extended stay
FORMERLY KNOWN AS
Extended Deluxe San
LOCATION
United StatesCaliforniaSan Rafael
NUMBER OF ROOMS
112
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