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Extended Stay America - San Rafael - Francisco Blvd East

Booking.comUS$250
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04/06/2017 05/06/2017
1 room 2 adults 0 children
US$250*
US$250*
US$250*
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156 Reviews from our TripAdvisor Community

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Berkeley, California
Reviewed 3 April 2017

I really enjoyed my stay here over the past 30 days, the customer service from Shamika was exceptional. It’s really hard to find people that enjoy doing their job these days. But she is very polite, respectful, helpful, goes above and beyond to help people. Thank you Shamika for everything!!!!!!!

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Helpful?
Thank rasheemav24
00esa, General Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

Thank you for making Extended Stay America - San Rafael - Francisco Blvd East your home away from home. We are thrilled to know you thoroughly enjoyed your time with us and that the exceptional service by Shamika made it even more memorable. We will be sure to share your compliments with her personally. It was our pleasure hosting you,...

Los Angeles, California
HOTEL’S FAVOURITE REVIEW
Reviewed 9 February 2017

Rooms are clean, friedly personal, We have been staying at the same hotel for 4 years every month. Close to Dominican University, my daughter school . this is our last year . reasoblr price and member get discount on email.

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Helpful?
Thank Diana C
About Hotel's Favourite Review
Manager_11525, Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

Your feedback is important. Thank you for sharing. It is great to see you enjoyed the cleanliness of your room and our reasonable rates for accommodations. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

Salem, Oregon
Reviewed 26 March 2017 via mobile

Please save yourself the money don't book here. First off "complimentary breakfast included", they served nothing all 4 days we were here. They stated that someone forgot to order and no shipment eta. They explained to us that it's complimentary and not required, coming from "management". Awful customer service. The next morning following our second night our kitchen sink started...

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Helpful?
Thank afignewtonfamily
00esa, General Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.

San Rafael, California
Reviewed 25 March 2017

This is the only Extended Stay at which I have ever stayed, and I have no idea whether it is representative. I was at this one for a week, however, and am all too familiar with it. The hotel is poorly managed in a number of respects. The common areas -- e.g. elevators, hallways -- are quite dirty. The drains...

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Helpful?
1Thank Peter B
00esa, General Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

Thank you for choosing to stay at our hotel. We are extremely sorry for the issues you experienced while you were here. Our promise is to provide you with fresh, clean rooms, and I am disappointed that did not occur during your stay. We take our commitment very seriously and have shared your feedback with the respective teams to take...

Wharton, New Jersey
Reviewed 26 January 2017

I don't think I will stay here again. The hotel was ok. It's along the highway so road noise is a problem. The room was fairly comfortable and quite convenient to where I needed to work. The neighborhood is questionable though, which sadly made me feel slightly unsafe staying there. Plus I was put on the first floor so that...

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2Thank Dina D
San Diego
Reviewed 17 January 2017

For the price and location, the Extended Stay is decent and convenient. We were back in Marin to visit family for the holidays. This is one of the dog-friendly hotels, so we decided to stay here again. The hotel is comfortable and in a good location, access to 580 is quick and easy. The fact that Target is around the...

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Helpful?
1Thank StarrySue
Manager_11525, Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

Your feedback is important. Thank you for sharing. It is good to know our affordable price and convenient location was beneficial for you. Also we we are pleased to read you had a comfortable stay at our hotel. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.

Reviewed 17 January 2017 via mobile

The hotel is decent. Clean room, firm bed and reasonably priced. The free breakfast is a "grab and go" type, just pre packed muffins and granola bars. Guess you really expect more than what you paid for. Friendly staff which is important.

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Thank Worldtraveler061873
Fruitland, Idaho
Reviewed 10 January 2017

The location is good and the building is up to date. I had called ahead specifically looking for an indoor pool that was working and was assured that they had a heated pool. The pool is covered and there are walls, but it is open and exposed to the outside air and was too cold for even our 9 year...

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1Thank Sqeeky17
San Rafael, California
Reviewed 22 December 2016

The room was perfect and the location was perfect all shopping was very close the staff was number 1 and very helpful to whatever your needs were such professional staff and the snakes and coffee was always fresh every morning thank you.

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Helpful?
Thank robbyflournoy
Manager_11525, Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

Thank you so much for sharing your experience with us. We appreciate your positive review about our staff and our hotel. We would like to thank you for your review and would like the opportunity to provide you with another great stay in the future.

Reviewed 21 December 2016 via mobile

My daughter, her nanny and I stayed at this place for a week. The room was nice and clean at it was great to be able to cook the most basic things, not having to go to restaurants all 3 times a day. The pool area is nice and clean too. The staff were friendly and helpful and we enjoyed...

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Helpful?
Thank Maria L
Manager_11525, Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

Thank you for writing such a wonderful review of our hotel. I truly appreciate your comments regarding the room, the fully equipped kitchen, and our the customer service provided by our staff. Thank you again for your comments. We hope to see you again in the future.

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Breakfast included
Official Description (provided by the hotel)
Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. ... more   less 

Additional Information about Extended Stay America - San Rafael - Francisco Blvd East

Address: 1775 Francisco Blvd E, San Rafael, CA 94901-5589 (Formerly Extended Deluxe San)
Region: United States > California > Marin County > San Rafael
Price Range: £130 - £186 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - San Rafael - Francisco Blvd East 2.5*
Number of rooms: 112
Reservation Options:
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Also Known As:
Extended Stay Deluxe San Rafael Hotel San Rafael
Extended Stay San Rafael
San Rafael Extended Stay
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - San Rafael - Francisco Blvd East staff and other travellers.
3 questions
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Rehoboth, MA
over a year ago

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Questions? Get answers from Extended Stay America - San Rafael - Francisco Blvd East staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floor probably safer, room on back side of hotel probably quieter.”
987dinad, 26 Jan 2017 | Read review
“Rooms with sunny side view perfect”
robbyflournoy, 22 Dec 2016 | Read review
“If noise is a problem, don't get a room on the front side across from freeway.”
  • moth-eaten drapes?
  • soap tray on shower floor.
  • Pealing caulk on shower floor.
  • no soap tray on vanity. Homemade dish out of wrapper.
Timeseeker, 24 Aug 2016 | Read review
“Ask to check bed before being assigned the room.”
, 11 Jul 2016 | Read review
“Rooms in back of the property where we stayed are nice and quiet.”
plee1003, 26 Jun 2016 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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