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All reviews breakfast buffet northgate mall free bottled water wine country marin county flat screen tv north of san francisco nice pool convenient location business center air conditioner fitness center water pressure the staff was friendly and helpful the golden gate bridge off the highway pool and hot tub
We arrived and saw that the doors near the entry were totally rotted. When we got to the room we checked the sheets and the sheets had a large stain the size of a dollar bill. We called to have the sheets changed. Microwaved a...More
Response from Nomad816763, General Manager at Four Points by Sheraton San RafaelResponded yesterday
Thank you for taking the time to share your feedback, Kathy.
We were disappointed to learn that the condition of our hotel did not meet your expectations. Please be assured that this is not the standard that we aspire to and we will share your...More
I picked this hotel because my husband had points to stay there. But also because when I looked on the map, it is a little town that is quite easy to get to from San Francisco airport. You simply head straight across the Golden Gate...More
2 Thank Floridabeacbum
Response from Anthony C, General Manager at Four Points by Sheraton San RafaelResponded 5 weeks ago
Thanks for the excellent review!
We're delighted your time with us was so outstanding as providing our guests with an excellent experience is very important to us. It's fantastic you appreciated our convenient location and welcoming service as well as our pool area. That's what...More
Friendly staff, clean rooms and great view of pool with a patio. I had a chance to goto their bar which had great selection. Reggie at the front desk welcomed me, everyone was very helpful. My stay couldn't be better and was thrilled with their...More
Response from Nomad816763, General Manager at Four Points by Sheraton San RafaelResponded 3 days ago
Thanks for sharing the excellent review with us, 100aloha!
We're so glad that you had an exceptional experience with us from beginning to end. It's wonderful to know that our staff treated you so well and made you feel welcome throughout the entirety of your...More
Stayed here for a conference. Pleasantly surprised with the facility. Modern appointments from front desk to lobby to the rooms. The conference room was perfect for our group with good sight lines from anywhere in the room. PA system worked well. The individual rooms are...More
Thank Skip M
Response from Nomad816763, General Manager at Four Points by Sheraton San RafaelResponded 6 days ago
Thanks for the 4-star rating and review, Skip!
We're thrilled you had such a pleasant time with us! We strive to offer top-notch service and convenience for our guests. It's fantastic you enjoyed our modern facilities and comfortable rooms so much. That's what we like...More
I recently had a convention type event, for 300 people, in their biggest room. The entire event was coordinated by the Event and Catering Manager (not sure of her exact title), who is Ms. Maria Schmidt, and also by the Food and Catering Manager (not...More
Thank Richard T
Response from Nomad816763, General Manager at Four Points by Sheraton San RafaelResponded 1 week ago
Thank you for the wonderful review, Richard!
It's very pleasing to hear our staff took great care of you during your event. We appreciate your compliments regarding our hardworking team. We pride ourselves on providing excellent service to our guests and we strive to go...More
Thank you for reaching out to us. We do have handicap accessible rooms and some of them have roll in showers. All of our handicap rooms have comfort bars by the toilet and shower area. Should you have any other questions... More
Thank you for reaching out to us. We do have handicap accessible rooms and some of them have roll in showers. All of our handicap rooms have comfort bars by the toilet and shower area. Should you have any other questions please let us know. We hope to see you soon.