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Four Points by Sheraton San Rafael

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Traveller (105)
Room & Suite (46)
Pool & Beach (9)
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Overview
  • Excellent21%
  • Very good39%
  • Average22%
  • Poor12%
  • Terrible6%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
3 Star Hotel
All hotel details
Additional information
Offers from Four Points by Sheraton San Rafael
Special Offer: Breakfast for 2 Included
Hotel deals
Offers from Four Points by Sheraton San Rafael
Special Offer: Breakfast for 2 Included
Hotel deals
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (611)
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241 - 245 of 578 reviews
Reviewed 19 August 2014

On a recent business trip to San Francisco, I discovered a hidden gem. San Rafael, close proximity to SF and my clients and a price which wouldn't set off expense control alarms. What I didn't realize this would be a great vacation jumping off spot...More

Thank Sharron A
Response from Rob P, General Manager at Four Points by Sheraton San RafaelResponded 9 September 2014

Thank you for such kind words. Our team is very proud of our hotel and we really strive to create a resort experience. Our location is beautiful and there are so many things to do. Our pool and courtyard is our "Crown Jewel". We are...More

Reviewed 14 August 2014

First impression when I came was big parking space, nice looking entrance. Staff was kind of friendly but also somehow puzzling. First unclear if room is ready (I came in at 2pm!), after I insist to get a room, able to provide one, but only...More

Thank MikkaSwissCheese
Response from Rob P, General Manager at Four Points by Sheraton San RafaelResponded 9 September 2014

Thank you for sharing your experiences with us. I am happy to report that we have a new Rooms Directoroverseeing Housekeeping and Maintenance. We have also placed all of our supply orders to begin a total hotel renovation next month. We will do 50 to...More

Reviewed 7 August 2014

Not sure how to rank this hotel but given the real commitment of the few people we dealt with, I finally gave them a four stars. However, the truth is that it is not within the normal standards of a Sheraton property. It maybe time...More

Thank Pierre C
Response from Rob P, General Manager at Four Points by Sheraton San RafaelResponded 11 August 2014

Thank you for taking the time to review our property. We are working hard on our improvements from top to bottom. I am confident the next time you visit us we will be a solid 5. With our newly renovated rooms, lobby, lounge, restaurant and...More

Reviewed 7 August 2014

Arrived at 2:40pm and the room was not ready. Was told that room would be ready in 45 minutes. Went for coffee and came back. We were compensated by free breakfasts which was greatly appreciated. Wednesday night is bbq night which we got free beer...More

Thank 1975RB
Response from Rob P, General Manager at Four Points by Sheraton San RafaelResponded 11 August 2014

Thank you very much for your review. We are very proud of our Wednesday night " Best Brews" program featuring local beers and our chef's creative appetizers to enjoy. We also have a poolside General Manager's reception on Friday Nights. We hope to see you...More

Reviewed 6 August 2014

So I came down with a cold the day we were supposed to stay, I called to say we couldn't make it that day but please do not cancel the following day rez. When we checked in they moved my rez to include the next...More

Thank Laurarika
Response from Rob P, General Manager at Four Points by Sheraton San RafaelResponded 11 August 2014

Thank you for your comments. We were glad to be able to make adjustments to accommodate your change in plans. We always try to be flexible with our guests. Things happen in life and we understand that as much as anybody. We appreciate all of...More

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About
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Breakfast Available
Dry Cleaning
Room amenities
Microwave
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Outdoor pool
Hot Tub
Details
Price range
US$145 - US$335 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$145 - US$335 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (105)
Room & Suite (46)
Pool & Beach (9)
Dining (8)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
karinl827
21 March 2017|
AnswerShow all 2 answers
Response from Pisces2 |
Thank you for reaching out to us. We do have handicap accessible rooms and some of them have roll in showers. All of our handicap rooms have comfort bars by the toilet and shower area. Should you have any other questions... More
1
Vote
Carol B
23 January 2015|
AnswerShow all 5 answers
Response from Ed Y | Reviewed this property |
Unfortunately no, I travel with pets so I feel your pain. Someday the hotel industry will get it.
0
Votes
Room Tips
"The back-side rooms view the pool and courtyard - which is nice."
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"get a mountain and pool view room or a mountain view room or just a pool view room both are gorgeous !"
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"Don't go here"
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"I love to have a room off the back or on the pool. Both had patios to sit out on."
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