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Holiday Inn Express Hotel & Suites

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771 Reviews from our TripAdvisor Community

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Showing 759: English reviews
Olympia, Washington
Reviewed yesterday NEWvia mobile

I was able to get an early check in as my flight was earlier than expected. The front desk folks were great and professional. Centrally located between San Jose Airport and Levi Stadium as that was my purpose. Very clean and comfortable rooms with an ok breakfast.

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Helpful?
Thank Olydon
Bangkok
Reviewed 3 weeks ago

I stay in many Holiday Inn properties, this one I found to be typically older generation California style, little tired looking. Rooms were comfortable and clean though and staff friendly and efficient. I would also comment that the breakfast area lacked enough seating at peak times. Location pretty good for getting around Santa Clara, but at 300 USD/night - painful.

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Helpful?
Thank HAINESY-BKK
Michelle N, Manager at Holiday Inn Express Hotel & Suites, responded to this review

Hello HAINESY-BKK, Thank you so much for your candid review. First, we're pleased to hear that you liked our rooms, cleanliness and friendly service. Secondly, weekdays are our most busy days and we always try to offer very competitive prices for our area. And just so you know, we are currently updating the interior as well as adding on extra...

Reviewed 4 weeks ago via mobile

Ok so I am a Brit and we like 2 things - a good cup of tea and a nice hot bath. I am in the USA and tea is not the strong point here but we do get baths ... now let's work this out. In order to fill a bath you need 2 things - water (any temperature...

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Helpful?
Thank Jonathan C
Michelle N, Front Office Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Jonathan C, Thank you so much for taking the time to review. Our staff would like to apologize for your experience at our hotel. Unfortunately, it sounds as though the plug in your bathtub may have been defective. Our on-site maintenance staff would have been happy to repair this if we had been informed. We are glad you enjoyed...

Wroclaw, Poland
Reviewed 27 October 2016

I had very nice stay there. People are very friendly and helpful. Especialy I would like to mention that Monika frow reception was absolutely amazing. You can be sure that she will always great you with a smile. Rooms are spacius and always clean. The only thing which I didn't like we're breakfast. It's too artificial for me and I...

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Helpful?
Thank Sebastian Ł
Michelle N, Front Office Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Sebastian Ł., Thank you so much for your review! Monika was delighted to hear your compliments. We're glad we could make your stay more enjoyable and hope to see you again soon. We do apologize for your experience with our breakfast and have informed our breakfast host! We do our best to keep our meals fresh and delicious for...

Orangevale
Reviewed 17 October 2016 via mobile

Room was ready at check in and the staff allowed us to select the "quiet" side of the building. Everything was clean and in good working order. They were out of the double queen rooms so we got a king suite and used the sofa bed, notoriously uncomfortable but it was not the worst bed I've slept in. Typical HIE...

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Helpful?
Thank dianewN6556IH
Michelle N, Front Office Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear dianewN6556IH, Thank you so much for taking the time to review! We're very grateful for all your kind words, and always do our best to accommodate our guests when it comes to noise. Thank you as well for mentioning the milk-- we do our best to investigate our cartons thoroughly, and will continue to do so in the future....

Reviewed 15 October 2016 via mobile

The room is clean, has all the things needed. It comes with coffee machine. Breakfast is provided. Not so good in sound proof, we can hear the sound of tv of next room and conversation of people while they were walking on the hallway. Overall the location of hotel is at strategic location with reasonable price. It is next to...

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Helpful?
Thank jiroho721017
Michelle N, Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear jiroho721017, Thank you for your review! We very much apologize for your experience of hearing your neighbors, as we do our best to manage the sound! We are glad you enjoyed your stay with us regardless, and hope to see you again soon. Best Regards, Lynn Campbell | Guest Services Representative

Reviewed 6 October 2016 via mobile

Spent the night for business trip. Room was nice. Typical accommodations for this type of hotel. If you don't like walking outside to get to your room, this location is not for you. You walk outside(in secure area) to get to elevator. Same when you get off elevator. Hallway to rooms are room key access only. Breakfast is supplied. Buffet...

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Helpful?
Thank Tom D
Michelle N, Front Office Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Tom D, Thank you for your review regarding your recent visit at our hotel and for providing us with your valuable feedback. I greatly appreciate you sharing your feedback with us as this will help us to consistently enhance the guest experience. I'm glad that you found your room nice and hope that we will get the opportunity to...

Chico, California
Reviewed 3 October 2016 via mobile

Our stay with them was amazing. They upgraded us to the king suite because it was our anniversary. The room was great with a little kitchen. The jacuzzi bath tub was amazing. And the parking was so close to the room. So convenient and easy to unload our stuff. We also asked if we could extend our check out time...

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Helpful?
Thank 28tianam
Michelle N, Manager at Holiday Inn Express Hotel & Suites, responded to this review

Hello 28tianam, Thank you for such a beautiful review and for sending others our way! Our whole staff works hard to provide a consistent experience ensuring that our guests are happy. We're glad we were able to accommodate the room upgrade, extended check out time and more for your special day! We appreciate your continued business and we wish you...

Reviewed 11 September 2016

We stayed here when visiting Santa Clara. I was surprise at the small number of rooms of the hotel, there are not that many. But the rooms are good, fully equiped with microwaves and real filter coffee, a decent bed and a quiet environment. It had everything that we needed for us. And the best part might have been the...

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Helpful?
Thank Sean P
Michelle N, Front Office Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Sean P, Thank you so much for your review! We're glad you enjoyed our rooms and amenities, and delighted to hear you really liked our pancake machine. It really is neat, isn't it? Thank you for choosing to stay with us, and we hope to see you again soon! Have a wonderful day. Best Regards, Lynn Campbell | Guest...

Bend, Oregon
Reviewed 14 August 2016

Not the newest property, and some areas could use an upgrade, but clean and nice with friendly, helpful staff. Easy to find. Close to many local attractions. Great, varied selection for included breakfast. Will stay again.

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Helpful?
Thank JLBabbitt
Michelle N, Front Office Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear JLBabbitt, Thank you for your lovely review! We're very pleased to hear that you had a very nice and relaxing stay with us recently. We appreciate your suggestion and look forward to your next visit. Sincerely, Michelle Nguyen | Front Office Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
  • Restaurant
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to our new and fresh Holiday Inn Express & Suites Santa Clara-Silicon Valley. Our stylish and sophisticated hotel features 97 studio suites thoughtfully designed with the business and leisure traveler in mind offering complimentary business and fitness center and complimentary hot breakfast! We are in the Silicon Valley centrally located in Santa Clara near the Santa Clara/San Jose Convention Center and only a few miles from San Jose Airport. Local businesses include Santa Clara University, Google, Cisco Systems, Intel, Yahoo, AMD and Applied Materials. Santana Row offers dining and shopping variety. Don't forget to visit California Great America and Winchester Mystery House. Our distinctive lodging is an urban retreat for everyday travelers seeking modern convenience mixed with warm, casual California ambiance. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites

Address: 2455 El Camino Real, Santa Clara, CA 95051-3001
Region: United States > California > Santa Clara
Price Range: £88 - £236 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites 2.5*
Number of rooms: 97
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites
Holiday Inn Express Hotel Santa Clara
Hawthorn Suites Santa Clara
Santa Clara Hawthorn Suites
Hotel Style:
#1 Business Hotel in Santa Clara
#6 Family Hotel in Santa Clara
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites staff and other travellers.
1 question
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Lincoln, California
over a year ago

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Questions? Get answers from Holiday Inn Express Hotel & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the pool side are quieter and it's better to take the room on the last floor.”
 of 5 bubbles , 27 Oct 2016 | Read review
“higher floor away from the pool”
 of 5 bubbles JLBabbitt, 14 Aug 2016 | Read review
“In hine sight we should have asked for another room”
 of 5 bubbles LloydM26, 17 Jul 2016 | Read review
“I stayed on the 3rd floor so this was the top floor.”
 of 5 bubbles goobersmum, 3 Jul 2016 | Read review
“Our room was on the west side towards the back and offered a quiet experience.”
 of 5 bubbles Shogun5280, 10 Jun 2016 | Read review
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