My only complaint allow your guests to reschedule a reservation during the off season on a Wednesday night with out charging them $150.00. I was forced to fly out of Reno in a snowstorm and then rent a car to get to the Hilton to avoid a $150 penalty
We stayed in a Queen room with two beds. Good size rooms Clean Tv Coffee/tea facilities Microwave Refrigerator Free parking Breakfast in the morning we had included in our room rate, good selection and open till 10am or 11am on weekends. Toast Freshly cooked eggs/…
The accounting manager Marychu has the worst customer service I have ever seen. Long story short, the front desk was having issues with the credit card machine. I gave them 3 cards, all said invalid. I allowed them to use the card on file. 10 mins later, I received an email from…
This was a decent place to stay with the family. Check in was very quick. The hotel is nice, but not new. Only complaint I have was a noisy person above us. Too tired to complain so I don’t blame the hotel. I recommend this hotel to other families.
All staff members were friendly and helpful. When I came across a staff person, they all greeted me with a smile. Check-in was flawless and the hotel was very clean. Loved the fact that the rooms had both a fridge and a microwave along with the basics. You have to try the…
"Ask for room not facing I5"
"Ask for a room on the inside of the courtyards... away from I-5 (noise)."
"Facing the interior, towards the pool and garden area, not facing the freeway. Quieter rooms."
"Pool view rooms away from the main road are the best rooms"
"Avoid odd room numbers between 251-299"