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The staff was extremely welcoming and helpful when we checked in. All staff always made sure to say hello in passing and would step out of the way to let us pass. We also appreciated the water machines they had on a couple floors that...More
This is a funky place in the heart of Santa Cruz. We had a lot of issues during our stay. First, parking was a nightmare. True, they have a large lot but it was always packed. The spaces seemed to be small so if someone...More
The room was very clean and staff was wonderful. I great mini vacation to get out with the kids and enjoy the boardwalk. I loved the fact that they had a flat rate for the dog. I specially liked that I was able to save...More
This hotel gets a rare five-point review. I don't give those away very often.
Check-in was The best I've ever experienced. Robert was the most professional and helpful desk clerk I've ever had the pleasure of dealing with.
The room was small but extremely cozy...More
Response from Chris J, General Manager at Hotel Paradox, Autograph CollectionResponded 3 days ago
Hello there 7268!
Thank you so much for staying and for taking a moment to share your thoughts around your recent experience. We were so happy to read your kind words about our check in experience and our front desk agent Robert! He is fantastic...More
The decor, service, and fun vibe are all big pluses here, along with a good restaurant and bar. The pool seemed to be constantly full and everyone had a smile. That said, we had come as a couple for a romantic get away and found...More
Response from Chris J, General Manager at Hotel Paradox, Autograph CollectionResponded 4 days ago
Hello there marchY3442YY,
Thank you so much for staying and for taking a moment to share your thoughts around your recent experience. Thank you for your kind words around our pool area, amazing team and recommending our hotel for families. I was disappointed to hear...More
YES you can, also the IFE/INE card works, however passport is more "international" since it more official outside of Mexico.
There is a different approach with Car rental since they required an ID with your address.