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Hotel Shangri-La Santa Monica

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Hotel Shangri-La Santa Monica
Hotel Shangri-La Santa Monica
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994 Reviews from our TripAdvisor Community

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Showing 837: English reviews
London, United Kingdom
Reviewed yesterday NEW

I am looking at visiting for 2 nights in March - first trip away with new partner and wanted to check the ease of getting to the beach. I have been to SM many times but cannot remember if there is an easy access or many steps to the back front Thx

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Helpful?
Thank hme2701
Reviewed 2 days ago NEWvia mobile

My wife and I were super excited to come and stay here since we have already stayed at other Shangri la hotels in different countries. However this place is a disappointment. The price was expensive but the facilities were old and poor managed. Tables were dirty and covered in dust and the chairs were all scratched up. This must be...

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Helpful?
Thank T N
Omaha
Reviewed 6 days ago NEW

We had a wonderful experience at Hotel Shangri-La. Our room was on the 5th floor with excellent views of the ocean. The pool area is top-notch. Everyone was very friendly and helpful. The age of the hotel means there are a few antiquated items (fewer charging stations, smallish rooms, slower elevators), but these are also part of the charm. We'd...

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Thank berthU5571TO
Brea, California
Reviewed 1 week ago

During booking, breakfast was stated that it was included. This was again reiterated during check in. However, upon checkout I was charged for breakfast. They did not correct it then; the guy at registration stated he would correct the it that day. I'm still waiting for my reimbursement.

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Helpful?
Thank traci826
Stephan M, Manager at Hotel Shangri-La Santa Monica, responded to this review

Traci826 First off, thank you so much for staying with us and taking the time out of your day to review your stay and our property. Regarding your review, your breakfast was in fact included in your rate as you said, however, that breakfast is a set menu that we provide to you in our dining room. Unfortunately, you also...

Arkansas
Reviewed 1 week ago

Highly disappointed. Booked this hotel on Priceline. This is NOT a 4 star hotel. Be forewarned. Staff was friendly but the rooms are exterior access only. Once inside we noticed how old everything was. We checked out within an hour of arriving g and got a different room elsewhere.

Review collected in partnership with this hotel
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Helpful?
Thank Jacob L
Stephan M, Manager at Hotel Shangri-La Santa Monica, responded to this review

Mr. Lively, Thank you for your review and the kind words you spoke about our staff. We definitely make it our highest priority to make sure our guests' needs are put above everything else. As far as the words you spoke about our hotel, we understand what you were anticipating and we can sympathize with your disappointment. However, we wanted...

Cork, Ireland
Reviewed 1 week ago

This was our 4th visit to the Shangri La hotel and as always we really enjoyed it. However, on our return home we discovered that we had been charged almost $300 for breakfasts that we were repeatedly told were included in our package. I emailed the hotel and whilst they admitted that they had made the error I was told...

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Helpful?
Thank Jackie S
Austin, Texas
Reviewed 1 week ago

I love this hotel. The staff is extremely friendly and helpful. The room was cozy and decor is really cool art deco feel. I had a king room and there wasn't a ton of room around the end of the bed and wall but I don't care about that stuff. The bathroom was very spacious which i loved. It was...

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Thank alyatx11
San Luis Obispo, California
Reviewed 1 week ago

great location, great staff! we were here for a wedding weekend for our daughter and it was a lovely experience. Rained all weekend, but the staff helped us work around it. Valet parking staff kept our close for use...again and again and again!

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Thank LESLIE V
Fair Oaks, California
Reviewed 2 weeks ago

If you love architecture,history,cool views,and a personal service- The Hotel Shangri-la is definitely your spot. I've been coming to stay since 1990 and each time a new adventure. Enjoy the ocean and rooftop bar!!

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Thank Lovinglew1990
New York, New York
Reviewed 2 weeks ago

We are two seniors from New York City who lived in Santa Monica at the Shangri-La hotel for one month as snowbirds. The location was ideal and the view of the Pacific ocean from our windows provided tranquility. The staff was considerate and helpful and our stay met our expectations.

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Thank 228arthurg

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Staying in Santa Monica

Neighbourhood Profile
Santa Monica
Santa Monica is a coastal town that maintains a balance as a tourist destination and as an area with a thriving local culture. On the beach, bikers, roller-bladers, runners and walkers move along the famed bike path enjoying the beautiful Los Angeles weather. The solar-powered Ferris wheel at the Santa Monica pier spins high above the water, while park revelers scream with delight riding the roller coaster. Inland from the beach, Third Street Promenade bustles with shoppers and street performers, where every block seems to have a musical or acrobatic act drawing crowds giving Santa Monica both the feeling of a laid-back beach town and a major commercial hub.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Overlooking the Pacific since 1939, Hotel Shangri-La is a dramatic beacon of Art Deco beauty, Hollywood allure, and Los Angeles history. Perched on a high bluff, mere steps from the beach, this timeless Santa Monica boutique hotel has undergone a meticulous $30 million redesign -- promising you an idyllic haven of rejuvenation. ... more   less 

Additional Information about Hotel Shangri-La Santa Monica

Address: 1301 Ocean Avenue, Santa Monica, CA 90401
Region: United States > California > Santa Monica > Santa Monica
Price Range: £301 - £687 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Shangri-La Santa Monica 4*
Number of rooms: 71
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Orbitz, HotelsforEveryone, Travelocity, Cheap Tickets, Priceline and Jetsetter so you can book your Hotel Shangri-La Santa Monica reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Shangri La Santa Monica
Hotel Style:
#10 Family Hotel in Santa Monica
#11 Luxury Hotel in Santa Monica
#12 On the Beach Hotel in Santa Monica
#14 Romantic Hotel in Santa Monica
#16 Business Hotel in Santa Monica
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Shangri-La Santa Monica staff and other travellers.
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Questions? Get answers from Hotel Shangri-La Santa Monica staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Definitely get a sea view room.”
 of 5 bubbles JackieS210, 12 Feb 2017 | Read review
“Pay the extra to get a full ocean view”
 of 5 bubbles jsimke, 2 Feb 2017 | Read review
“You couldn't fault the rooms, ours was perfect!”
 of 5 bubbles , 29 Jan 2017 | Read review
“My colleague had to pay a little more for a suite #306, but WELL WORTH IT!!!!!!”
 of 5 bubbles DreamtripperTexas, 11 Jan 2017 | Read review
“Do not miss the sunset from the roof terrace, which was breath taking.”
 of 5 bubbles jill_yelling, 11 Jan 2017 | Read review
5 of 5