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Hotel Shangri-La Santa Monica

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Hotel Shangri-La Santa Monica
Hotel Shangri-La Santa Monica
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961 Reviews from our TripAdvisor Community

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Showing 808: English reviews
Sydney, Australia
Level Contributor
48 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 4 days ago NEW

Although we are frequent visitors to Santa Monica we had never stayed at the Hotel Shangri La. What a pleasant surprise it turned out to be. We arrived very late at night, having arranged a hotel car pick up on our arrival from New York. The first bonus was the upgrade provided, to a very good suite. We stayed a... More 

Helpful?
Thank rockjct1962
Dublin, Ireland
Level Contributor
36 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 5 days ago NEW

We stayed in the Shangri-La hotel in Santa Monica for two weeks in September 2016 and we had a fantastic time. The hotel staff are so helpful and the service here is beyond reproach. The hotel is an original art deco building and so has a preservation order on it. The owners have got around this in a very sympathetic... More 

Helpful?
Thank DeeDeenor
ADELAIDE
Level Contributor
7 reviews
Reviewed 6 days ago NEW

Very character-filled hotel. Art decor. My room was large and had a splendid view of the Pacific Ocean and Santa Monica Pier. Centrally located - very near 3rd St Promenade. Gorgeous outdoor bar around the pool. The art decor theme is followed throughout. The staff were all very attentive, courteous and went out of their way to anticipate my needs.... More 

Helpful?
Thank Marjorie H
Sheffield, United Kingdom
Level Contributor
118 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 1 week ago

This was hotel was number 5 on our Californian coast road trip. I picked it for the location and liked the idea of it having character. Great welcome from reception and door staff and we were promptly personally shown to our room by the lovely receptionist. The room was very art deco in style and had a fantastic view of... More 

Helpful?
1 Thank happytravelsfromuk
Stephan M, Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you for your kind words, we reviewed carefully each point you mentioned and are looking into ways to improve anything we possibly could. We were thrilled to read that our team made the difference by providing the best level of service and we will not miss the opportunity to share this encouragement with the entire staff. We hope your... More 

Level Contributor
17 reviews
3 hotel reviews
Reviewed 1 week ago via mobile

Good part - We had a good time and enjoyed the sunset from the roof terrace. Hotel is old but well maintained- bed was quite comfortable, room of adequate size. Bath tub was large and extra deep. BAD bit on arrival we were asked for a card to cover any items we might purchase for the bar restaurant or mini... More 

Helpful?
Thank Andrew F
Stephan M, Manager at Hotel Shangri-La Santa Monica, responded to this review

There is no word to express the level of satisfaction and feeling of achievement when reading your kind words. Your feedback is a perfect example of what we strive to provide each day, a memorable experience in a unique environment. We hope to have the opportunity to welcome you again very soon. Sincerely More 

Dublin, Ohio
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 week ago

It is a perfect location. Staff is very friendly. It could use an upgrade on amenities such as toilet paper and soaps in the room. Roof top bar is a blast with great drinks and the best view in Santa Monica.

Helpful?
Thank ChloeAnn
Stephan M, Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you for your kind words, we reviewed carefully each point you mentioned and are looking into ways to improve anything we possibly could. We were thrilled to read that our team made the difference by providing the best level of service and we will not miss the opportunity to share this encouragement with the entire staff. We hope your... More 

newcastle
1 review
Reviewed 1 week ago

A very inconsistent stay and easily the poorest SLH hotel I have stayed in. My club No was not on the booking so my the room was not prepared accordingly. The TV didn't work correctly and I was told it was 'junk' by one of the staff. There was confusion over which breakfast menu I was supposed to be given... More 

Helpful?
Thank payot
Stephan M, Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you for leaving this review on Tripadvisor. We realize that we felt short of your expectation and can ensure you that we are taking it seriously taking any necessary action to improve ourselves and welcome you for the amazing experience you can expect when staying with us. We sincerely hope you will accept our apology and give us a... More 

New York City, New York
Level Contributor
53 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 1 week ago

This little hotel was a pleasant surprise. We weren't able to get into our regular Santa Monica hotel (Miramar) so we tried the Shangri-La just down the street. Granted, I had reservations about staying in a property I knew little about. Wow, I enjoyed the Shangri-la. The Art Deco hotel is quite beautiful: our room was small but quite charming... More 

Helpful?
Thank nyfriend
Stephan M, Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you for your kind words, we reviewed carefully each point you mentioned and are looking into ways to improve anything we possibly could. We were thrilled to read that our team made the difference by providing the best level of service and we will not miss the opportunity to share this encouragement with the entire staff. We hope your... More 

sheffield
Level Contributor
20 reviews
6 hotel reviews
Reviewed 1 week ago via mobile

Great location! Just keep a look out for the valet parking from the main road it was easy to drive straight pass. Room was fairly big and had a vey unique bathroom which was very nice. We didn't use the pool facilities but they looked good. Reception staff were fantastic and the roof top bar is worth a visit. It... More 

Helpful?
Thank sheffieldmiller
Stephan M, Manager at Hotel Shangri-La Santa Monica, responded to this review

There is no word to express the level of satisfaction and feeling of achievement when reading your kind words. Your feedback is a perfect example of what we strive to provide each day, a memorable experience in a unique environment. We hope to have the opportunity to welcome you again very soon. Sincerely More 

Queens, NY
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago

This hotel is a huge scam. We had a room with a broken shower and were assured by the front desk that we would be taken care of by Stephan Martin, the manager. It's been 2 1/2 weeks since my stay, I have called over 10 times and every time Stephan has either just stepped away, from his desk, just... More 

Helpful?
2 Thank Cara F
Stephan M, Manager at Hotel Shangri-La Santa Monica, responded to this review

Dear Cara, We are sorry to read your frustration here, this is really important for us to have the opportunity to bring correction to your review in order to avoid misleading other users of tripadvisor. We remember perfectly well, on your way to the pool you reported the shower was draining slowly and we sent our engineer to fix the... More 

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Staying in Santa Monica

Neighbourhood Profile
Santa Monica
Santa Monica is a coastal town that maintains a balance as a tourist destination and as an area with a thriving local culture. On the beach, bikers, roller-bladers, runners and walkers move along the famed bike path enjoying the beautiful Los Angeles weather. The solar-powered Ferris wheel at the Santa Monica pier spins high above the water, while park revelers scream with delight riding the roller coaster. Inland from the beach, Third Street Promenade bustles with shoppers and street performers, where every block seems to have a musical or acrobatic act drawing crowds giving Santa Monica both the feeling of a laid-back beach town and a major commercial hub.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Overlooking the Pacific since 1939, Hotel Shangri-La is a dramatic beacon of Art Deco beauty, Hollywood allure, and Los Angeles history. Perched on a high bluff, mere steps from the beach, this timeless Santa Monica boutique hotel has undergone a meticulous $30 million redesign -- promising you an idyllic haven of rejuvenation. ... more   less 

Additional Information about Hotel Shangri-La Santa Monica

Address: 1301 Ocean Avenue, Santa Monica, CA 90401-1019
Region: United States > California > Santa Monica > Santa Monica
Price Range: £264 - £533 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Shangri-La Santa Monica 4*
Number of rooms: 71
Reservation Options:
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Also Known As:
Hotel Shangri La Santa Monica
Hotel Style:
#10 On the Beach Hotel in Santa Monica
#10 Family Hotel in Santa Monica
#11 Luxury Hotel in Santa Monica
#14 Romantic Hotel in Santa Monica
#16 Business Hotel in Santa Monica
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Shangri-La Santa Monica staff and other travellers.
14 questions
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Questions? Get answers from Hotel Shangri-La Santa Monica staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room with a view of the sea”
 of 5 bubbles DeeDeenor, 28 Nov 2016 | Read review
“Ask for an ocean view. It is splendid.”
 of 5 bubbles MarjorieH286, 27 Nov 2016 | Read review
“definitely book a ocean view room”
 of 5 bubbles happytravelsfromuk, 25 Nov 2016 | Read review
“Ocean front of course”
 of 5 bubbles nyfriend, 20 Nov 2016 | Read review
“If you insist on staying here, upgrade if you can afford it.”
 of 5 bubbles GARYA2424, 25 Oct 2016 | Read review
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