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Extended Stay America - Santa Rosa - South

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Room & Suite (13)
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Overview
  • Excellent6%
  • Very good11%
  • Average15%
  • Poor17%
  • Terrible51%
16 Jan 2018
“No longer a cheap place to stay.”
1 Oct 2017
“Reserve a room at your own risk”
Free Wifi
Free Parking
Non-Smoking Rooms
Kitchenette
Pets Allowed
Wheelchair access
Tennis Court
2 Star Hotel
All hotel details
Offers from Extended Stay America - Santa Rosa - South
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Special Offer: Save up to 10% TODAY!
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (105)
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1 - 5 of 104 reviews
Reviewed 4 weeks ago

This hotel is conveniently located near everything (Costco, Target, Best Buy, Target,...). Easy to get on 101 South but a little headache to get to 101 North. The overpass of Hearn Ave is almost always jammed during rush hours & even lunch. The hotel is...More

Review collected in partnership with Extended Stay
Thank 686thucn
Response from 00esa, Manager at Extended Stay America - Santa Rosa - SouthResponded 2 weeks ago

Thank you for the four-star review of Extended Stay America and for sharing your wonderful experience. We love knowing how pleased you were with our convenient location close to many attractions. It was a pleasure hosting you, and we hope you will make the same...More

Reviewed 6 March 2018

Stay far far away from this trash ridden, noisy, filthy motel. It's not even inexpensive! Located next to the on-ramp of the freeway, with constant noise all night. The plumbing woke me with a horrendous noise. Air conditioner broken, fridge really loud. Carpet and chair...More

Review collected in partnership with Extended Stay
Thank lisadF7822AR
Response from 00esa, Manager at Extended Stay America - Santa Rosa - SouthResponded 7 March 2018

Lisa, please accept our sincere apologies for the problems you both encountered and regret the inconvenience they caused. You deserved a clean, comfortable and stress-free stay, and we did not live up to your expectations. We have discussed your feedback with our housekeeping and maintenance...More

Reviewed 27 February 2018

I am staying here now checking out this morning. The room was not bad and it was pretty clean but the rest of the hotel especially the lobby and hallway to the elevator was very dirty and unkept. I just went down to the lobby...More

Thank calval2
Response from 00esa, Manager at Extended Stay America - Santa Rosa - SouthResponded 28 February 2018

Calval, we apologize for the cleanliness issues you encountered. We have discussed this with our housekeeping department to make sure we correct our drawbacks. Your concerns about our grab-and-go breakfast is also shared with our Brand Leaders to consider while planning the menu in future....More

Reviewed 26 February 2018

First of all, this was not inexpensive. Nowhere near Motel 6 prices. I had stayed at the Extended Stay America in Palm Springs a couple of year's ago. Not the Hilton but nice, clean, and quiet. The room was stripped of everything. The stove burners...More

Thank terrizittel
Response from 00esa, Manager at Extended Stay America - Santa Rosa - SouthResponded 27 February 2018

Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable and will take immediate action, so we can prevent...More

Reviewed 20 February 2018

We stayed here last weekend, and booked this hotel because there is a hotel shortage in Santa Rosa right now. Never again. I prepaid through Priceline, $138/night. Our room was small and cramped, the carpet was perhaps the filthiest I have ever seen. Bed was...More

Thank Janipurr148
Response from 00esa, Manager at Extended Stay America - Santa Rosa - SouthResponded 21 February 2018

Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay,...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Things to do
Tennis Court
Details
Price range
US$121 - US$210 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$121 - US$210 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (27)
Room & Suite (13)
Dining (1)
Questions & Answers
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Terry5083
4 November 2014|
Answer
Response from Alan Y | Reviewed this property |
I did notice an odd smell in my room when the ventilation was off for a time, but I think it was from a cleaning product, not cigarettes.
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Room Tips
"I checked. There were no good rooms."
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"Do yourself a favor and don't stay here."
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"lower floors have a/c that work great"
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"Great Customer Service"
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