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Four Points By Sheraton San Francisco Airport

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Traveller (51)
Room & Suite (25)
Dining (3)
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Overview
  • Excellent16%
  • Very good34%
  • Average27%
  • Poor11%
  • Terrible12%
Travellers talk about
AMENITIES
Free Wifi
Air Conditioning
Non-Smoking Hotel
Restaurant
Free Airport Transportation
Room Service
Suites
3 Star Hotel
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Rooms
4 Jun5 Jun
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1 room, 2 adults, 0 children
Standard Room
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Reviews (195)
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All reviewssmall hotel restauranteasy shuttlehotel gymcancelled flightrental caran overnight staycheck in was quick and easyrooms are quietguest laundrylate checkoutbetween flightsan excellent hotelsan franciscofitness roomthe ritzshuttle servicegood nights sleep
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1 - 5 of 173 reviews
Reviewed 5 days ago via mobile

Where do I start with this one? I guess NEVER STAY AT THIS HOTEL. We called on a Thursday to check availability and the front desk told us that there were only a couple rooms left, so we booked. When we showed up Friday, the...More

Thank Norcalchi
Response from Team F, Front Office Manager at Four Points By Sheraton San Francisco AirportResponded 3 days ago

Hello Norcalchi, First off, thank you for taking the time to provide your honest feedback about your stay with us. Every review helps us continue to improve and provide excellent service to all of our valued guests. The experiences you have described are unacceptable. We...More

Reviewed 2 weeks ago

This hotel's staff was the only one that allowed me to check in early from a 9:40 AM arrival asd opposed to every other hotel in the same area who wanted to collect an additional $50 for the few hours of early check in. In...More

Thank Jose A
Response from Team F, Front Office Manager at Four Points By Sheraton San Francisco AirportResponded 3 days ago

Hello Jose, Thank you for taking the time to provide your feedback about our hotel. I'm pleased to hear we were able to accommodate your early check in request and you had a great stay! We hope to welcome you back on your next trip...More

Reviewed 4 weeks ago

This property is sorely in need of work as indicated in review after review here on TA. Problems people complain about are consistent and long standing. Air con/heat issues and the room/hallway smelled. Conveniently located close to SFO but wedged between a major road and...More

Thank Msk6261
Response from Gustavo D, General Manager at Four Points By Sheraton San Francisco AirportResponded 3 weeks ago

Dear Msk6261, I'm sorry that our hotel didn't live up to your expectation. At the Four Points we strive to provide world class service to our guests and part of it is relating to your comments. We do understand the proximity to the airport is...More

Reviewed 16 April 2018

I am usually pretty practical about hotels, my expectations and standards are reasonable and relevant to the type of hotel I am expecting. I did not check reviews prior to booking this hotel, assuming a Sheraton 4-points would be predictable. This one seemed more like...More

Thank Lisa A
Response from Gustavo D, General Manager at Four Points By Sheraton San Francisco AirportResponded 17 April 2018

Hello Lisa, I appreciate your candid feedback regarding your previous stay. At under no circumstance a room should not have blackout hades. We do a very detail inspection on our rooms, but clearly something was missed between inspections/guests in that room, and for that I...More

Reviewed 27 March 2018

The room heater was not working, the repairman had gone home for the day. Mind you, this was 7 p.m. The front desk told us that it could take up to 25 minutes for the heat to come on. We were offered another room, but...More

Thank coldandtired2018
Response from Gustavo D, General Manager at Four Points By Sheraton San Francisco AirportResponded 2 April 2018

Dear guest, I'm sorry to hear that your most recent stay fell short of your expectation. I'll share this response with the staff so we can properly address the situation and improve our overall operations. In the meantime, please feel free to reach me out...More

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About
Amenities
Top amenities
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Room Service
Hotel Amenities
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Laundry Service
Room Service
Business Centre with Internet Access
Multilingual Staff
Self-Serve Laundry
Room amenities
Air Conditioning
Things to do
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Details
Price range
US$125 - US$315 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$125 - US$315 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
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Traveller (51)
Room & Suite (25)
Dining (3)
Questions & Answers
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Martha L
22 April 2017|
AnswerShow all 2 answers
Response from michelleannef23 | Reviewed this property |
Hi! I have no idea you would have to call them. Sorry
0
Votes
Tmamacita
8 July 2015|
AnswerShow all 5 answers
Response from jimbill | Reviewed this property |
Houlihans. But I'd get a cab and find better food. San Francisco has too much good food to compromise because of distance.
0
Votes
Room Tips
"If you want a hotel with a friendly and efficient staff I recommend the Four Points by Sheraton"
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"away from the freeway"
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"away from the freeway"
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"Don't even go there."
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