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TownePlace Suites Sunnyvale Mountain View

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TownePlace Suites Sunnyvale Mountain View
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97 Reviews from our TripAdvisor Community

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Showing 94: English reviews
USA
Level Contributor
428 reviews
108 hotel reviews
common_n_hotel_reviews_1bd8 209 helpful votes
Reviewed 1 week ago

It is conveniently located in the Silicon Valley area, and the prices are not too high, but it is starting to be very run down. On this stay, I was very disappointed on this stay for 3 reasons: 1. I had to ask the front desk on multiple occasions for more shampoo as no shampoo was left by house services... More 

Helpful?
Thank MrPKI
Benjamin R, General Manager at TownePlace Suites Sunnyvale Mountain View, responded to this review

Dear MrPKI, Thank you for taking the time to write a review about your recent stay at the TownePlace Suites in Sunnyvale. Know that we take every review seriously and have informed the appropriate departments about the inconveniences that you experienced during your stay with us. We are excited to announce that we will be going through a full renovation... More 

Saint Louis, Missouri
Level Contributor
22 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 weeks ago

The staff were very nice and the location is pretty good but the condition of this place is terrible. I paid more than $300 for a one night stay, The room smelled, the bed wasn't particularly comfortable and the condition of the furniture was TERRIBLE. Also, unless I missed something, parking was quite limited. If you can get a cheap... More 

Helpful?
Thank andy4pr12345
Benjamin R, General Manager at TownePlace Suites Sunnyvale Mountain View, responded to this review

Dear andy4pr12345, Thank you for taking the time to write a review about our hotel. We take every review very seriously and are aware of some of the problems that you experienced during your stay. We are excited to announce that we will be going through a full renovation in December that will hopefully fix some of the issues that... More 

Travellers are raving about these Sunnyvale hotels

Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 August 2016 via mobile

We had a very pleasant stay. Every team member went out of their way to make us feel welcome. They were friendly & engaging without being intrusive. Our room was clean. And the only complaints were the a/c ran loud when it turned on & the chair in the room needed replaced! We are loyal Marriott customers & we will... More 

Helpful?
Thank 52amy
2 reviews
Reviewed 5 August 2016 via mobile

Rooms were clean. Furniture was better in my room than I had seen in previous reviews. The patio area was nice and the old hot tub I had seen in older reviews has been bricked over. Nice, functional continental breakfast with a waffle maker, fruit, eggs, milk, cereal, breads and bagels, coffee and juice. Bed was comfortable. Staff was friendly... More 

Helpful?
Thank Shonda G
New York City, New York
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 26 July 2016 via mobile

This hotel is upward of $300 a night weekdays most of the time. For this rate your free internet barely works and free food is barely edible. Weekend rates often go below $150 and that's what it's worth at best. Avoid this place for business travel at all times, it's completely inadequate. And avoid for family travel too unless you... More 

Helpful?
Thank Vlad G
Benjamin R, General Manager at TownePlace Suites Sunnyvale Mountain View, responded to this review

Dear Vlad G, Thank you for you recent post to Trip Advisor. I apologize if you felt your stay was less than adequate. I've advised my Operations Team regarding your concerns. If you have any specific items that you would like to discuss please feel free to contact me at your convenience. Best regards, More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 July 2016

The staff was very friendly and accommodating! The rooms were clean, spacious and nice. Will definitely stay here again. They really went above and beyond to make my stay pleasant. Highly impressed with their professionalism and customer service

Helpful?
Thank Michelle H
San Diego, California
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 13 June 2016

Patched wall where hair dryer used to be, but no hair dryer in room; shredded seat cover on worn desk chair; no luggage rack/stand; light inside microwave oven would not turn off, so had to unplug microwave when sleeping; no ice cube trays in refrigerator.

Helpful?
Thank yes2tennis
Benjamin R, General Manager at TownePlace Suites Sunnyvale Mountain View, responded to this review

Dear yes2tennis, Thank you for taking the time to post your review and provide feedback. We apologize that you found the room to be less than extraordinary. We make every effort to deliver the highest standards of comfort and cleanliness, and we're sorry that you didn't experience this during your stay. I've forward your review on to our engineering, housekeeping... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 May 2016 via mobile

We checked in at midnight and found pubic hair in the bathrooms. We waited until 8 am and called the front desk to have someone clean it. At 8:30 no one was there and I called in with a reminder. He said the housekeeping just arrived and he will send someone. At 9 AM there was no one yet and... More 

Helpful?
1 Thank Nandan M
Benjamin R, General Manager at TownePlace Suites Sunnyvale Mountain View, responded to this review

Dear Nandan M. Thank you for informing me of your past stay. I have reviewed your comments and your dissatisfaction with my team. For this, I offer my most sincere apologies. Since then, we have implemented other tools and practices to improve our cleaning techniques and maintain Marriott Standards. As for the individual you encountered, appropriate procedures have been issued... More 

1 review
Reviewed 17 May 2016 via mobile

I've stayed at many Marriotts, and this hotel seems very disorganized, the doors leading to the rooms are left open, no one answers the phone for guest service at night for assistance, the only positive thing i can say is that the gentleman who checked me in was very pleasant, however his manager or colleague was totally unprofessional using profanity... More 

Helpful?
Thank lamon85
Benjamin R, General Manager at TownePlace Suites Sunnyvale Mountain View, responded to this review

Dear lamon85, Thank you for taking the time to inform me of your recent stay. I have reviewed your comments with my staff and team members, as we take your concerns very seriously. Rest assured, immediate steps were implemented to ensure the safety of our guest and facility. I do apologize for any inconveniences this caused during your stay at... More 

Hampton, Virginia
2 reviews
Reviewed 28 April 2016

The entire staff was friendly and accommodating. The rooms are spacious and clean There is ample parking in the front and the underground garage. There is a grocery store in walking distance of the property.

Helpful?
Thank SaJones93

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Free Parking
  • Fitness Centre with Gym / Workout Room
GreenPartner Learn More
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Breakfast
  • Self-Serve Laundry
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service

Additional Information about TownePlace Suites Sunnyvale Mountain View

Address: 606 S Bernardo Ave, Sunnyvale, CA 94087-1019
Region: United States > California > Sunnyvale
Price Range: £96 - £263 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — TownePlace Suites Sunnyvale Mountain View 2.5*
Number of rooms: 95
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Also Known As:
Towneplace Suites Sunnyvale- Mountain View Hotel Sunnyvale
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Questions & Answers

Questions? Get answers from TownePlace Suites Sunnyvale Mountain View staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Two bedroom suite is spacious for a hotel but the furniture is in terrible condition.”
  • Pretty much all the furniture here is gross and terribly worn.
 of 5 bubbles andy4pr12345, 4 Nov 2016 | Read review
“Try a different hotel until this one is renovated”
 of 5 bubbles yes2tennis, 12 Jun 2016 | Read review
“Rooms facing the back are quieter.”
 of 5 bubbles wego2places, 27 Nov 2015 | Read review
“Additional parking underneath hotel.”
  • #226 (1 qn suite) view from the entry.
  • #226  Tired chair  (1 qn suite)
  • #226 Close up of note on fridge.
  • #226 Note on fridge
  • #226 No one above you!  (1 qn suite)
  • #226  Work space with at least 4 outlets. (1 qn suite)
  • #226 Fridge set up. (1 qn suite)
  • #226 Kitchen set up. (1 qn suite)
 of 5 bubbles sebie, 2 Aug 2015 | Read review
“Rooms on the back side should be quieter but you face a wooden fence.”
 of 5 bubbles dbinhou7511, 25 Feb 2015 | Read review
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