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Residence Inn Los Angeles Westlake Village

228 reviews
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Traveller (53)
Room & Suite (27)
Pool & Beach (3)
Overview
  • Excellent37%
  • Very good43%
  • Average11%
  • Poor4%
  • Terrible5%
Travellers talk about
“fire pit”(13 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
3.0 Star Hotel
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Rooms
29 Jan30 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (228)Write a Review
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All reviewsfire pitone bedroom unitmarriott propertiesthe breakfast areathousand oakssitting areafree breakfast isspacious roomsfront desk staffhome away from homenice breakfastsanta barbarawould definitely stay here againconvenient locationchecking inmalibufreeway
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11 - 15 of 223 reviews
Reviewed 7 June 2017

If you're looking for poor service on all levels then this is the place for you. I'm an elite Marriott rewards member and have never experienced such deplorable service and poor communication on all fronts. I had booked a 2 bedroom suite for this past...More

2  Thank Carolyn C
Response from AmandaParrish91362, General Manager at Residence Inn Los Angeles Westlake VillageResponded 8 June 2017

Dear Carolyn C- Thank you for taking the time to share your recent experience at the Residence Inn Los Angeles Westlake Village. As the service standard of our hotel is a key priority, I am very sorry that your guestroom fell short of your expectations....More

Reviewed 5 June 2017 via mobile

Low water pressure and lack of hot water. Buffet was good. Be careful when booking, the posted rate changes. Mine changed $25 per room. Extra $100 . A hotel should not change rates. Will not stay there again.More

1  Thank ovillafellar
Response from AmandaParrish91362, General Manager at Residence Inn Los Angeles Westlake VillageResponded 6 June 2017

Dear Ovillafellar, Thank you for taking the time to write a review in regards to your recent stay at the Residence Inn Los Angeles Westlake Village. As a valued guest, we see that there is room for improvement based on your feedback. Please accept our...More

Reviewed 22 May 2017 via mobile

Stayed for four nights. Used Marriott Reward points which worked out well. Room was reasonably well designed, although the bathroom/vanity was a little crowded. Complimentary breakfast was average. Evening ice cream social was also average as the ice cream was not frozen, the beer was...More

Thank Cadbanker
Management response:Responded 25 May 2017

Thank you, Cadbanker for taking the time to review your stay at the Residence Inn by Marriott. We apologize for the sheets not staying on the bed and the ice cream not staying frozen at the evening mix. We are working to improve the guest...More

Reviewed 25 April 2017

Loved this hotel! We did a weekend getaway here and had a very pleasant stay. The hotel is very nice, staff was amazing, and we had a lot of fun hanging out by the pool, bbq'ing, and even got Lure. Would definitely stay here again...More

Thank BadBroncoBlues
Response from AmandaParrish91362, General Manager at Residence Inn Los Angeles Westlake VillageResponded 27 April 2017

Dear Point Sur, Thank you for sharing your experience at the Residence Inn Los Angeles Westlake Village through the Trip Advisor Website. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we...More

Reviewed 9 March 2017 via mobile

Our family of 3 stayed for 2 nights while visiting family in Westlake area in a 2 bed suite. First off, the front desk staff were all very friendly, and check in was quick. Breakfast area was well stocked, and the staff in the area...More

Thank robinmW5697HK
Response from AmandaParrish91362, General Manager at Residence Inn Los Angeles Westlake VillageResponded 10 March 2017

Dear Robin M, Thank you for taking the time to complete a Trip Advisor review in regards to your recent stay at the Residence Inn Los Angeles Westlake Village. As a valued guest , we see that there is room for improvement based on your...More

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About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Free Parking
Breakfast included
Meeting Rooms
Self-Serve Laundry
Dry Cleaning
Laundry Service
Multilingual Staff
Conference Facilities
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Hot Tub
Outdoor pool
Tennis Court
Heated pool
Details
Price range
US$187 - US$357 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Family Hotel in Westlake Village
#4 Business Hotel in Westlake Village
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$187 - US$357 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Family Hotel in Westlake Village
#4 Business Hotel in Westlake Village
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (53)
Room & Suite (27)
Pool & Beach (3)
Dining (2)
Hotel & Grounds (36)
Bathroom (3)
Business Centre & Event Rooms (1)
Questions & Answers
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Room Tips
"Rooms on west side have extra noise from Lindero Canyon"
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"I've only been in one room but pick one near the elevator and non-smoking."
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"Near great restaurants that are walking distance. Poor customer service at hotel overall."
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"Get a room near the elevator. It could be a long walk if the room is in the middle of the hallway."
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