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We stayed one night on our way north and were impressed with the service, room, and amenities (such as lemon water and coffee in the hall). Very comfy bed, fridge and microwave, great reading chair. The breakfast was good - omelets and the usual. Will...More
Date of stay: November 2018
Thank Therese M
Response from holidaysonomacounty, Hotel Manager. at Holiday Inn Express Windsor - Sonoma CountyResponded 27 November 2018
Greetings from the Holiday Inn Express, Windsor, Sonoma County.
I would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor about your experience.
I am so pleased to know that you had a...More
this hotel is nothing special, it is just what it claims to be
the hotel rooms are a little tired but the housekeeping ( who are the most pleasant staff int he hotel) kept the rooms very clean
The reception staff ranged for semi helpful...More
Date of stay: October 2018
Response from holidaysonomacounty, Hotel Manager at Holiday Inn Express Windsor - Sonoma CountyResponded 29 October 2018
Thanks for staying at the Holiday Inn Express, Windsor during your recent visit to our area.
We appreciate your review and the observations both positive ( the housekeeping staff) as well as negative ( the front desk staff)
They are important to us...More
I have stayed at many HIE prperties and this is definitely one of the nicer ones in terms of services and amenities. The staff was very outgoing and friendly. A special touch that I haven't seen at other HIEs was lemon water, apples, and in...More
Date of stay: October 2018
Response from holidaysonomacounty, Hotel Manager at Holiday Inn Express Windsor - Sonoma CountyResponded 9 October 2018
Greetings from the Holiday Inn Express,Windsor.
Thanks for the mixed feedback with the positives as well as otherwise.
We are continuously improving and will definitely work on your observations.
You can expect a further improved stay next time.
Visit us again soon.
Arrived early Saturday and parked the car in their underground car park, to early to check in which was not a problem, as we were visiting the castle, which is a short walk from the hotel about 15 minutes, returned after castle vist, booked in...More
Date of stay: September 2018
Response from holidaysonomacounty, Hotel Manager at Holiday Inn Express Windsor - Sonoma CountyResponded 3 October 2018
Thanks for your stay at the Holiday Inn Express and the valuable review recommending our hotel.
We will take your comments for further improvement. Glad to note that you liked the stay.
It is our privilege to serve clients like you.
My cousin came up from Southern California to visit over Christmas in December. The room was very, very, expensive. We have traveled all over the world and never paid such a ridiculous price for a basic room. Paint was peeling in the shower and the...More
Date of stay: December 2017
Response from holidaysonomacounty, Hotel Manager at Holiday Inn Express Windsor - Sonoma CountyResponded 30 August 2018
Dear Esteemed Guest,
Thanks for your comments.
I’m sorry that several issues combined to make your stay less than desirable.
We take real pride in offering the best possible guest experience and I understand that we let you down.
You can be sure we’ll do...More