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We lost hot water in our house on a Friday afternoon, and found out from the plumber that they couldn’t repair this until the following Tuesday... We contacted the facility on Sunday morning around 9:15 inquiring about the availability of a room we had booked...More
I have stayed here many times, mostly for business. It is the perfect place to stay and great walking distance to downtown for great food and drinks. The staff is always friendly and the place is super clean.
Thank Skip M
Response from Robin V, General Manager at Holiday Inn Express Windsor - Sonoma CountyResponded 28 August 2017
Thank you for taking the time after your recent stay with us to write a review. We appreciate your feedback. Looking forward to your many visits to our hotel location.
The manager Kevin dismissive and unresponsive to an invite to speak. Instead he instructs a really nice polite young man KIA to carry out orders which impose upon the customer gyrations. Key doesn’t work and someone may be in there... NO PROBLEM I will issue...More
Thank Sean P
Response from IHGService, Guest Relations Manager at Holiday Inn Express Windsor - Sonoma CountyResponded 12 December 2017
Hi Sean P,
Thank you for leaving a candid review of our hotel on TripAdvisor. We value each feedback as this will allow us to identify the areas that may benefit from our additional attention. We always aim to provide an enjoyable stay to our...More
Holiday Inn Express is not intended to be fancy but this hotel seems a little off even the HI Express standard. I stayed for four nights and housekeeping only came twice (apparently because I was working in my room until noon each day, but still...)....More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Windsor - Sonoma CountyResponded 11 December 2017
Thank you for choosing the Holiday Inn Express Windsor Sonoma Wine Country and leaving an honest feedback.
I am sorry to hear that the level of service received from housekeeping and with some of our staff was below expectations. IHG sincerely cares about...More
Good stay. Check inn was fast and easy. Free wine social for guests in the evening. Beds were comfortable. Bathroom was clean. Secured parking spaces. Good experience overall. Free breakfast was good. Holiday inns are a safe bet usually. This one lives up to the...More