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Sheraton Denver Downtown Hotel

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#60 of 156 Hotels in Denver
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Sheraton Denver Downtown Hotel
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2,313 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Denver Downtown Hotel
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Showing 2,236: English reviews
Memphis
Reviewed 5 October 2014

We were at the Sheraton for a meeting. When we arrived before check in time our room was not ready. We had arranged to have food delivered to our room so I wanted to make sure that when it arrived the front desk would hold it for us. This was handled well. The Sheraton has a texting system where they...

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Helpful?
Thank ElvisMem
Fana B, General Manager at Sheraton Denver Downtown Hotel, responded to this review

Dear ElvisMem, Thank you for your feedback, we appreciate it as it helps us seeing from a guest perspective. I hope that your next stay will be a 5/5. We hope to see you again as your travels bring you to the Mile High City. Sincerely, Tony Dunn/General Manager

Olathe, Kansas
Reviewed 5 October 2014

We were here during the July 4th holiday weekend. If there is a downside to this property - plan ahead, bring a map, bread crumbs or whatever it takes - maybe your GPS because it's not easy to navigate the space. It's a big facility. Unloading your car can be painful. Checking in can take a while. Finding your room...

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Thank Thundrdawg
Fana B, General Manager at Sheraton Denver Downtown Hotel, responded to this review

Dear Thundrdawg, Thank you for your feedback during your July 4th Holiday stay. We are glad to hear that you enjoyed your room and view. We look forward to your future stay with us. Sincerely, Tony Dunn/General Manager

Tampa, Florida
Reviewed 4 October 2014 via mobile

The stay thus far hasn't been great. It is 6:30 pm and my room is still not been serviced by housekeeping. When I called to let guest services know it hadn't been cleaned that asked would you still like it cleaned? The sheets are made of the stiffest fabric and is uncomfortable to sleep on. Of the six elevators only...

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Helpful?
Thank LynnField01
Chuck S, Manager at Sheraton Denver Downtown Hotel, responded to this review

Dear LynnField01, I believe we connected with you whilst you were on property and were able to address your concerns. (The name which you have posted on also appeared on several other social media venues.) I certainly hope our team was able to address your concerns. I apologize, once again, that we were not cleaning your room per your intention....

Denver, Colorado
Reviewed 3 October 2014

We stayed at this hotel for a wedding that was being held at The Ritz right down the street. We received a nice clean room at a great rate. The front desk was really busy at the time that we checked in but the young lady that helped us was gracious and had a great sense of humor. Emily Hemming...

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Helpful?
Thank Passion20
Fana B, General Manager at Sheraton Denver Downtown Hotel, responded to this review

Dear Passion20, Thank you for your stay with us. We are so glad to hear that you had a pleasant check in experience, and that Emily was instrumental in keeping your spirits up during a busy time. We hope to see you again soon. Tony Dunn/General Manager

Sarasota, Florida
Reviewed 2 October 2014

In a and time of customer service taken a back seat, I must say that the personal attention my wife and I received tonight(in a bad situation)at the Sheraton Dever downton Hotel by Kelsie B. was so exceptional, to say it was ABOVE and beyond the call of duty would be an understatement. Kelsie B. (I would be happy to...

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Helpful?
Thank larry r
Fana B, General Manager at Sheraton Denver Downtown Hotel, responded to this review

Dear Larr1, Thank you for your stay with us. I am so sorry to hear that your wife was not feeling well but glad to hear that Kelsie B. was instrumental in making your wife’s stay a little more comfortable. It is hard to be away from home especially when you’re not feeling well. We are proud to have Kelsie...

Jacksonville, Florida
Reviewed 1 October 2014

If you enjoy walking downtown Denver this is an ideal hotel. It's located right on the pedestrian mall giving you access to many restaurants and shops. The hotel rooms themselves are comfortable and the public areas are well maintained. There is also security in the lobby to make sure the area is safe from the ever increasing number of homeless...

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Helpful?
Thank 363Dan-Dundon
Fana B, General Manager at Sheraton Denver Downtown Hotel, responded to this review

Dear 363Dan-Dundon, Thank you for staying with us. We appreciate your feedback and are glad to hear that you enjoyed your time and felt safe and comfortable. We hope to see you again soon. Sincerely, Tony Dunn/General Manager

Santa Barbara, California
Reviewed 30 September 2014 via mobile

Stayed there a few days ago. One night was plenty. Given a room in the "tower", an old Hilton across the street accessed a tunnel or sky bridge. Kinda spooky and desolate. Room reeked of smoke. Went back to desk to obtain a room on the main building. Agent was very apologetic. Seems that out of town guests dig buying...

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2Thank Mpclaw
Fana B, General Manager at Sheraton Denver Downtown Hotel, responded to this review

Dear Mpclaw, Thank you for your stay with us. I am so sorry to hear about your experience with having to change rooms. Thank you for your feedback as it is important to us. Sincerely, Tony Dunn/General Manager

Ulldecona, Spain
Reviewed 29 September 2014 via mobile

Excellent location just on 16. "the mall" street which is the main center shoping area. Very good service, friendly and attentive. Rooms are not enormous but tje bed is comfortable n services n bathroom are in order. Interior in my opinion a bit dated. Had a room on the 20. floor with a view over the Rocky Mountains and downtown....

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1Thank RieJul
Fana B, General Manager at Sheraton Denver Downtown Hotel, responded to this review

Dear Riejul, Thank you for your stay. We are glad to hear that you enjoyed our location of the 16th street pedestrian mall and your room accommodations. I am sorry to hear that the room service was not up to your liking and that your room was not cleaned earlier. We do have a variety of room sizes if you...

Saint Louis, Missouri
Reviewed 29 September 2014

I stayed here one night on business. My room was on the 8th floor. I had a hard time getting the shower to completely turn off and the bathroom was kind of small...but hey...it's a hotel. The bed was super comfortable. My room was quiet. I can see how some people might get confused about how to get from parking...

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2Thank ElBirdos
Bellevue, WA
Reviewed 28 September 2014

Was in Denver on business and we stayed one night in this hotel. If we were there longer, I would have checked out and gone somewhere else for a second or third night and will definitely not recommend to business colleagues. Everything about this place was average and dated. Hallways to rooms were dingy, dark, and old. Rooms were dated,...

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3Thank GuinnessGus

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Denver Downtown Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors have good city views with mountains in distance.”
conifer23, 12 Apr 2017 | Read review
“No thoughts - my room was fine.”
Abnegazar, 11 Apr 2017 | Read review
“Executive suite is spacious”
jly100667, 3 Apr 2017 | Read review
“2nd floor has no view but of other rooms,”
chocklitslym, 1 Apr 2017 | Read review
“None do not stay here”
personalp2015, 19 Feb 2017 | Read review
5 of 5