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My husband and I stayed at the Magnolia last weekend which we've done many times before. The hotel has gone through a lot of changes over the past few years, but the guest service has remained impeccable. Shane at the front desk was especially friendly and accommodating to us during check-in. The Magnolia always feels cozy, and the milk & cookies every night are a nice touch.
Unfortunately this place did not meet my expectations. The best thing about this hotel was most of the staff was pleasant. The hotel is about 11/12 floors and has a small lobby and small restaurant/bar. They also offer valet parking, exorbitantly priced at $38 a day. There is a self park price of $17/day but that does not come with in and out benefits so you must pay each time you enter the garage, which doesn't make much sense to me.
Since I am a Platinum Premier Elite rewards member we were able to enjoy a complimentary breakfast option at the restaurant. We also had dinner there the night we arrived. Everything we had was good. We enjoyed the wings, bacon cheeseburger, truffle fries, banana bread french toast, omelette, and a breakfast quesadilla.
My stay here was from a Friday evening through Monday morning. The living area was huge but the bedroom was much smaller compared to what I saw on the website. I specifically chose this hotel because of the fireplace option. I also specifically chose a King Suite because it had a fireplace, not all rooms come with a fireplace. After trying unsuccessfully to start the fireplace, we found out Saturday night that it did not work! We were told by, I think Barbie and Cassie, that the hotel was in the process of transitioning all of the fireplaces from gas to electric. They were nice enough to offer us a $15 credit for the restaurant and promised the best room on my next visit, but it would have been nice to know this information before I paid for this level of room and before I chose this hotel. They also mentioned calling the hotel first if I book on a third party site since those sites don't always know whats going on with the hotel. Umm... I booked on the Marriott website, as I usually do, and there was not mention of the fireplaces not being in service. I mean $15 is cute but it doesn't reimburse me for the extra money, PLUS TAX, I paid for a room with a fireplace. Also the pilot light was still on the whole time we were there, which was odd since supposedly the fireplace didn't work, but we didn't smell gas.
At this point I was still willing to give this place a try however our room was not cleaned the WHOLE time we were there! Saturday we received a letter as we were heading out about 3:30p saying that housekeeping stops at 3p and our room would not be cleaned, even though we saw a cart on our floor when we left our room. It would have been nice to know this information upon arrival as well. Sunday we left our room early, about 9a, we returned to the room about 4:30p to find our room STILL not cleaned. We called down to the front desk who said they would send someone to clean it. We left out again only to return about 10:30p and our room still remained untouched. We called down and were able to get towels but our room was not cleaned and our waters were not replenished.
To top it all off, Monday morning before our check out my husband bends down to pick up a water bottle and found a USED feminine hygiene product just under the bed by the nightstand. It was so disgusting, and am wondering the last time the room had actually been cleaned.
For the cherry on top, when I checked out I told the guy at the front desk about the the fireplace and he tells me they are just " for show". WHAT DO YOU MEAN??? What hotel has a fireplace for show?? He didn't even mention the transition to electric. I then questioned him about my room not being cleaned and he said oh you "opted for the green choice". NO I DIDN'T! That choice was made for me when no one came to clean my room after repeated requests! Then I mention the used feminine hygiene product and he brushed it off with an "awe".
Yea so I doubt we will ever be staying at this hotel again. The restaurant staff, Ashley, Josh, Al, and Jacqueline, were super pleasant and helpful, so were Barbie and Cassie at the desk. But really if this is what we will be offered through this Marriott merger I may have to consider another hotel brand. I really enjoyed the city and will be back but I will be not be staying at the Magnolia. I should have checked Yelp before I chose this place.
Response from Jason H, General Manager at Magnolia Hotel Denver, A Tribute Portfolio Hotel
Hello Tiki2006, Thank you very much for staying with us and for taking the time to write a review. I am so sorry we did not meet your expectations and that you did not enjoy your stay. In reference to the parking, I completely understand paying for it is frustrating, however we do offer the best value of any hotel in our part of Downtown Denver. Most of our competitors are north of $40 and up to $50 an above per night. We do not own the parking garage adjacent to our building so we have no say in their rates or in/out privileges. The fireplaces are only "for show" as we had to make some adjustments while we modernize the Fireplace suites to ensure the safety of all of our guests. We no longer sell our Fireplace suites until we are finished with the project so we just sell King Suites which only a small portion of those have the fireplaces in them. I am glad that you did enjoy the service while you were with us and that the restaurant staff were able to make an impact. I will definitely be sharing all of your feedback with my team so we can ensure that this remains an isolated incident and not repeated moving forward. We do hope to serve you again when you are back in Denver and once again thank you for the feedback. Jason Horonzy General Manager
I travel for business often and this hotel is my favorite in Denver. The atmosphere, quality of the rooms and foremost the friendly and professional service is what makes my stay here fantastic!!! A special thanks to Cassie and Barbie at reception for making my stay here extra nice!!!!
We had a fantastic stay at The Magnolia Hotel in Denver and were acknowledged for my spouse`s platinum Marriott status .
We stayed this weekend to view the parade of lights and received great service at check in and were allocated a beautiful room from which we could overlook the parade. The evening`s hot chocolate, milk and apple cider with a large variety of cookies was a very nice touch too. We received great service from the staff but Barbie`s service was just exceptional (I really hope that the hotel recognises good talent when they have them).
We went to breakfast in Harrys Restaurant on site on Sunday morning and the food was tasty though the variety is somewhat limited. The service here was unfortunately a bit of a let down and the young female server made us feel like she was doing us a favour just by being there. I request a spoon to stir my coffee multiple times but she never did bring one. When I stirred my coffee with my knife her much older colleague (that was serving a separate section) brought me a spoon.
Over all this was a great hotel with good service, we will definitely stay here next time that we stay in Denver.
My husband and I decided to have a staycation (which ended up turning into an unexpected extended stay) at the Magnolia over the Thanksgiving weekend. First and foremost, let me echo other's reviews by saying that we felt very appreciated and valued as Platinum members. What impressed us the most, however, is the consistency of every Magnolia team member making us feel welcome, from the valet team, to the Front Desk staff, to Housekeeping, to Harry's bartenders.
Even with the skeleton holiday crew, the Magnolia put their best foot forward. Tiffany and Jahsont'e checked us in, and throughout our stay their continued warmth and hospitality shined through every time we arrived or departed from the lobby.
At Harry's bar, my husband and one of our best friends were able to enjoy amazing Manhattans created by Julie, the bartender. They went back to Harry's and sat with Julie multiple times throughout our stay. Let Julie know that Chad sent you and that he told you to order a Manhattan from her! :-)
We checked out on Saturday of Thanksgiving weekend, and had contemplated staying through the weekend, but knew we needed to get home to get things ready for the following week of work. However, Mother Nature had other plans. The heavy windstorm in Denver that night knocked our neighbor's tree into our yard, and pulled our electrical box off of the house. Xcel Energy said it was hazardous for us to stay in our home with live power wires lying in the snow.
At 1:30 a.m., we had to call the Magnolia and ask to return to the hotel. Billy from the Front Desk answered, and was so kind and compassionate when we explained our situation. We told him we would be fine to return to our old room, and when he explained it had not been cleaned yet, we said we were OK with that and didn't want to cause any trouble.
When we arrived at the Magnolia, we waited in the lobby. Once Billy came downstairs, we were surprised and amazed that he had gone up to the room himself to clean it and prepare it for our arrival. He had even grabbed the toiletry basket to refill himself and delivered it to our room at 2:30 a.m. before our heads hit the pillow. Billy did not have to go above and beyond to do any of this, but the fact that he did, really touched and warmed our hearts.
Later that morning (Sunday morning), Chad and I found out that Xcel Energy had cut all power and heat to our home. An electrician would need to come out to repair our electical box and a tree removal company would need to come out to remove the fallen tree before Xcel could turn our power back on.
We quickly realized that we would need to extend our visit with the Magnolia. I went downstairs to speak with Tiffany, who also exuded the empathy and customer service compassion that Billy had shown us in the early hours. She worked with us to ensure we could continue our stay at the hotel and did everything she could to help minimize the stress and uncertainty of being displaced from our home.
Later that evening, I was downstairs getting to enjoy the milk and cookies for the first time during our stay, and had the fortunate opportunity to meet Shane and Barbie at the Front Desk. Their amazing chemistry is so uplifting, and we laughed and joked and got to know each other. It felt like we were old friends, and they were so compassionate when hearing about our situation as well. I was able to meet their Manager, Heather, who was also so kind and supportive.
When we returned to our room that night, we were greeted by a bottle of wine and a hand-written note from Shane and Barbie--such a nice touch that made us feel like we were part of the Magnolia family. Kindness is such an overlooked quality these days--and it's so nice to just feel folks being kind to each other.
On Monday, we found out that the electrician and tree removal service weren't going to be able to come to our house until later in the week, and it appeared that we might have to extend our stay with the Magnolia through the weekend. I called downstairs and spoke to Barbie, to explain the situation. She and her Supervisor, Carrie, quickly worked to ensure we would have the flexibility and ability to stay should the situation call for it. They both really went above and beyond to make sure we weren't going to be displaced, and the professionalism and customer service they showed to us was more than we could have asked for!
We did end up getting to return home on Friday, so did not have to extend our stay through the weekend (both fortunately and unfortunately, since the Magnolia really did become our home away from home this past 1.5 weeks!). When we checked out yesterday, Destiny helped to ensure our final folio was correct, even working with her Front Desk team to help with both folios so we could submit accordingly for claim purposes. I was so impressed that I received her follow-up within a couple of hours of my departure--loved that I did not need to personally call to follow-up. I also received follow up from Tiffany--even though she was not working that day, she wrote me on Saturday with my requested information--that's truly Customer Service!
And my final interaction was with Alex from the valet team, who was very helpful with the amount of luggage we need to load into the car, helped answer my questions, and included two bottles of water in the front drink holders for my departure.
We really can't thank the entire team at Magnolia enough for their incredible hospitality during our extended stay. We truly felt like you were all a part of our extended family. Kudos to Jason, the GM, for leading such an amazing team and for creating a sense of empowerment and kindness--it really shows. Happy Holidays to you all, and we truly look forward to our next visit with you!!!
This downtown Denver hotel features guestrooms and suites ideal for corporate and leisure travelers that desire a location walking distance to attractions including the Denver Convention Center, 16th Street …MoreMall, Union Station, Coors Field, and all of downtown's restaurants, shopping and entertainment areas. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.
Response from Gregg-Midlo | Reviewed this property |
No but you can take the train lite rail from the airport to the downtown Denver train station for about $8 or $9 per person then grab an Uber for $7 to the hotel. Really very easy. Uber from the airport is about $40 before... More
No but you can take the train lite rail from the airport to the downtown Denver train station for about $8 or $9 per person then grab an Uber for $7 to the hotel. Really very easy. Uber from the airport is about $40 before tip