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From the moment we were greeted at the door till our departure the service was wonderful. Wonder the property and explore the history, it's an adventure without ever leaving. I have always thought about staying here, so happy that I finally got the opportunity.
As part of the Autograph collection of hotels, this was in keeping with other historic properties in the collection. You can easily spend a full day or more just exploring the huge property, including the wonderful spa, which was only added in 2005. Massage there...More
Service is very good and everyone is very nice and accommodating. However, there were times when we received different information from different staff members. So we had to resort to asking three times to get the straight story. There was no heat in our room...More
My first visit to this historic hotel in downtown Denver.
Plus side: beautiful inside atrium area, service excellent from front desk to food service. High tea was delicious and fun, highly recommend. Superior linens. Ceiling fan in room. Coffee in room. Very good location in...More
Response from TDahlin, Manager at The Brown Palace Hotel and Spa, Autograph CollectionResponded 2 weeks ago
Thank you for your feedback. We were delighted to hear about the things you enjoyed during your stay with us. I was disappointed, however, that you were not fully satisfied with your room. Being that we are an historic hotel with a unique...More
We have enjoyed the Brown Palace for a number of years. Sadly the last two years have been a great disappointment. Having dined in the Ship Tavern many times, the "new improvements" in the restaurant's decor has done nothing but remove the charm and ambiance...More
2 Thank William N
Response from BPManager, Director of Food and Beverage at The Brown Palace Hotel and Spa, Autograph CollectionResponded 2 weeks ago
Thank you for taking the time to share your recent dinning experiences at the Ship Tavern and Ellyngton's, we value your loyalty. We are very proud of our staff and people who make The Brown Palace Hotel and Spa a special place to visit and...More