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Holiday Inn & Suites Durango Downtown, an IHG Hotel

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Traveller (59)
Room & Suite (53)
Dining (7)

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About

#16 of 33 hotels in Durango
Location
Cleanliness
Service
Value
Welcome to a hidden gem for your spring adventures in Durango, Colorado! When visiting Colorado, we invite you to the Holiday Inn Hotel & Suites Durango Downtown. Located near Historic Downtown Durango, we are less than a mile from the Durango Silverton Narrow Gauge Railroad, and 25 miles from local ski resort, Purgatory. When flying into Durango, La Plata County Airport (DRO) is located only 15 miles from our hotel.Stay connected with free high-speed Internet access in-room and throughout the hotel. Tie up loose ends in our 24-hour Business Center and maintain your exercise regimen in our Fitness Center, indoor pool, and whirlpool.Dine in at our onsite restaurant Burger Theory. Our restaurant has a full bar and 13 large HDTVs for the sports enthusiast. Experience our unique menu, from cooked to order breakfast and dinner, to the comforts of To Go service.Plan a successful event with our onsite meeting spaces and catering services. We offer 1525 square feet of flexible meeting space.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Skiing
Kids stay free
Children's television networks
Parking
Wifi
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Happy hour
Kids' meals
Snack bar
Special diet menus
Wine / champagne
Vending machine
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Newspaper
Non-smoking hotel
Sun loungers / beach chairs
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Air conditioning
Fireplace
Housekeeping
Room service
Safe
Microwave
Refrigerator
Flatscreen TV
Iron
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Modern
Green
Languages Spoken
English, Spanish, Portuguese
Hotel links
Special Offer:Book Direct & Save with IHG One Rewards
391Reviews4Q+A80Room tips

Reviews
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SandGGJT wrote a review Jan 2024
Grand Junction, Colorado76 contributions61 helpful votes
It was Christmas time, so the hotel was full. Nonetheless, only one elevator worked. This is a recurring problem for us with Holiday Inns; they must select the "whenever" option on the elevator maintenance contract to save money. Despite the presence of several other employees, only one was assigned to check in guests. She was excellent: cheerful and quick, and deserves a bonus, but some of the others lounging around might have pitched in and manned the other check in computers to help her out. Then the hot water failed two of the three mornings we were there, and the showers were ice cold. Come on, pay your utility bill or design the mechanical systems to accommodate the number of guests. Other upscale chains manage to do it. Based upon this experience, and two remarkably similar ones in Oregon last year, we'll avoid Holiday Inn and Holiday Inn Express in the future.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Holiday Inn & Suites Durango Downtown, an IHG Hotel
Responded 4 Feb 2024
Hi SandGGJT, I appreciate you as one of our valued guests. Thank you for choosing our Holiday Inn & Suites Durango Downtown for your travel needs and for sharing your feedback. I trust that all is well. The comfort and satisfaction of our guests are important to us, and I'm sorry to learn about your experience. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address the matter. We look forward to the next opportunity to provide a more pleasant stay. Safe travels, Glaiza G. Case Manager IHG Hotels & Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Rebecca M wrote a review May 2023
Grand Lake, Colorado110 contributions17 helpful votes
Hotel's Favourite
Clean, good location, and friendly staff. Only reason not 5/5 is that they obviously need more staffing. The folks there are hard working and very busy. We enjoyed our stay and would stay again. The bartenders in their restaurant wee also very nice and friendly.
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Date of stay: May 2023Trip type: Travelled on business
Room Tip: While it’s “downtown”, it’s a bit of a walk to get downtown. It’s easy to mix up with the other...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Phil O wrote a review Nov 2023
2 contributions
Breakfast was the same every morning and cost 10 bucks a person. Parking was a nightmare and they also charge 10 for parking per day. Ive stayed alot of places in Durango and I WILL NEVER stay here again. The staff were helpful except i never got a call back from management after some billing issues and them "accidentally " checking people into my room. Very awkward and unusual. Youd think they would have a better system but im not the only one this happened to. Im telling everyone i know not to stay here. Pool and hot tub closed. Exterior lighting sucks. No call back no problem I just got the hint. Definitely seems like staff and management need training badly. I dont usually write reviews but after no call and still having an issue im telling everyone that i should of just slept in my vehicle
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled on business
Room Tip: Call ahead and see if management has been trained
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Holiday Inn & Suites Durango Downtown, an IHG Hotel
Responded 5 Dec 2023
Hi Phil O, Thanks for your review and staying with Holiday Inn and Suites Durango Downtown. We value your business with us. Our guests can count on us to keep our hotels clean, the staff friendly, and everything in working order. I am sorry for what happened during your stay. I have shared your comments with the hotel management and sent you a private message with additional details. Again, thanks for staying with us. We value your input and would love to make it up to you. Sincerely, Connie D Case Manager IHG Hotels & Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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MountainMama7777 wrote a review Oct 2023
Yucaipa, California29 contributions10 helpful votes
Horrible experience. We had to pay $10 to park in this yukky place. My husband had to put the mirrored wardrobe door on its track. They charge $10 for breakfast. It's old and outdated. The bed was very uncomfortable too. The price was high. Find somewhere else.
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from IHG Service, Owner at Holiday Inn & Suites Durango Downtown, an IHG Hotel
Responded 1 Nov 2023
Hi MountainMama7777, Thank you for sharing your thoughts about your stay. We appreciate your stay at the Holiday Inn & Suites Durango Downtown for your travel needs and for doing business with IHG Hotels and Resorts. We are determined to provide our guests with a pleasant time, and I am sorry for what happened during your visit. I shared your feedback with the hotel management so that necessary actions are in place to improve guest satisfaction. Kindly send us a private message with your reservation details. Until your next stop in the area, we look forward to hosting you again to redeem your confidence in us. I look forward to your response. Sincerely, Rosh D. Case Manager IHG Hotels and Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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RobertSuzanne wrote a review Oct 2023
Tucson, Arizona145 contributions79 helpful votes
Overall, a very nice stay. The room was comfortable and very clean. The river view from the balcony and the dining area are wonderful. We also enjoyed walking along the river as the path starts right there at the hotel. Despite its name, the hotel is about a 10-minute walk from Durango's downtown and main street. Staff were polite but they couldn’t find my reservation when I arrived and when I showed them my paperwork, she still was determined that I did not have a room. Another associate finally came over and found it and said it had been filed with the online reservations and the other associate was looking in another place. Having booked the room using my points and assumed there would be no charges, I was disappointed at check out that they charged me a $5 parking fee and a $5 green fee. I asked for a refund but the answer was no. Parking was nothing special just regular Holiday Inn Express parking lot at the front of the hotel and I still don’t know what a green fee is for??
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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108ava wrote a review Sept 2023
25 contributions29 helpful votes
The actual hotel deserves a 5 star. Everything is first class. The problem arises when they have got only one security camera on the front parking lot. The breakin and thefts are extremely high in their parking lot. The extremely helpful manager helped but informed me that one of his employees had their window busted out the night before. If you stay here, be hopeful of no break-in, but be prepared. It will probably happen.
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Holiday Inn & Suites Durango Downtown, an IHG Hotel
Responded 14 Oct 2023
Hello, 108ava We love reading the opinions of our guests. And thank you for choosing our Holiday Inn & Suites Durango Downtown. It's crucial for our improvement and allows us to make proper adjustments to offer you and all guests better service in future stays. I have shared your observations with our management. I'm sorry for the situation you encountered. Our establishment aims to meet the highest expectations in your business or leisure trips. I hope you give us another chance to show you we can do better. Hopefully, we'll see you again soon. Alejandro G. Case Manager IHG Hotels & Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Tour52485325255 wrote a review Sept 2023
1 contribution
We had a very comfortable meeting here. The room was beautifully set up with coffee and water and the staff were helpful and efficient! A great place to hold meetings. Very convenient to historic downtown Durango.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Betsy D wrote a review Sept 2023
Seattle, Washington24 contributions12 helpful votes
Nothing about this hotel met even minimal expectations. 1. The room was not very clean 2. We ordered a wake-up call that never came 3. There are two elevators. One was out of service the whole time we were there. This was especially inconvenient when large tour groups came in. 4. Their breakfast buffet is pathetic. Doesn't offer much and quality is poor. 5. The people working there were not helpful or interested. 6. They kept forgetting to clean our room despite repeated requests and reminders.
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Holiday Inn & Suites Durango Downtown, an IHG Hotel
Responded 21 Sept 2023
Hi BetsyD538, Thanks for your review and staying with Holiday Inn and Suites Durango Downtown. We value your business with us. Our guests can count on us to keep our hotels clean, the staff friendly, and everything in working order. I am sorry for your experience during your stay. I have shared your comments with the hotel management and sent you a private message to obtain additional details. Again, thanks for staying with us. We value your input and would love to make it up to you. Sincerely, Connie D Case Manager IHG Hotels & Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Roxanne B wrote a review Jul 2023
PEWAUKEE25 contributions8 helpful votes
Beautiful hotel, but nothing works as it should. Guest laundry with all dryers broke (so sorry) for my trip, got keys to room totally under construction with ripped carpet and tools everywhere. Towels not swapped, so front desk does not answer phone, left written note “need washcloths and bath mat”. Front desk tried to hand me 4 bath towels as I was boarding my tour bus for dinner. Later, in room, 4 bath towels — no wash cloths. It just doesn’t work for busy travelers.
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Holiday Inn & Suites Durango Downtown, an IHG Hotel
Responded 6 Sept 2023
Hi Roxanne B, We thank you for providing feedback and choosing to stay at our Holiday Inn & Suites Durango Downtown. We appreciate you as a valued guest and for choosing IHG Hotels & Resorts as your travel partner. Our utmost goal is to ensure that our guests leave with radiant smiles, and I am sorry for the situation you experienced during your stay. I have promptly relayed your feedback to our dedicated hotel management team, and I am confident that they will take immediate action to address the situation and make necessary improvements. Your valuable input is greatly appreciated, and we are committed to ensuring that your future experiences with us exceed your expectations. Your business with IHG Hotels & Resorts is appreciated. I hope you consider staying with us again to redeem your confidence. Sincerely, Renz A. Case Manager IHG Hotels & Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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80237travel wrote a review May 2023
Denver, Colorado1689 contributions1767 helpful votes
I stayed at the Holiday Inn when in the area on business. The hotel, despite its name, is about a 10-minute walk from Durango's downtown and main street. Staff were polite and hospitable. IHG Diamond Ambassador recognition resulted in a suite upgrade with a balcony, which was nice. I also received the breakfast voucher, although I ended up not using it. The lobby and hallways have been renovated and reflect a look similar to other newly built or newly renovated Holiday Inn properties. However, guest rooms look virtually unchanged since around 2010-ish. The TV is 11 years old. Some of the furniture was scuffed, scratched, and stained. Ignoring the tiredness of the room, it was very clean. Especially the bathroom. There were no USB outlets anywhere in the room. Accessible electrical outlets to charge devices were few. Burger Theory, the bar and restaurant, has a simple menu of burgers and some salads. My chicken caesar salad was fine, although the chicken tasted like cut up chicken strips and not a freshly grilled chicken breast. With no incentive provided for guests to eat or drink at the hotel, most guests probably skip the restaurant and head downtown for a meal. All of the toiletries that used to be provided have been eliminated. You don't even get a bar of soap. All things considered, the Holiday Inn is an older Holiday Inn that really needs an exhaustive renovation of guest rooms. Absent that, new TVs, USB outlet/power strips and replacement of damaged or stained furniture would help greatly.
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Date of stay: May 2023
Value
Location
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Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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PRICE RANGE
£90 - £140 (Based on Average Rates for a Standard Room)
LOCATION
United StatesColoradoDurango
NUMBER OF ROOMS
116
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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HOLIDAY INN & SUITES DURANGO DOWNTOWN, AN IHG HOTEL - Updated 2024 (CO)

Frequently Asked Questions about Holiday Inn & Suites Durango Downtown, an IHG Hotel
Which popular attractions are close to Holiday Inn & Suites Durango Downtown, an IHG Hotel?
Nearby attractions include San Juan National Forest (0.3 miles), Historic Downtown Durango (0.6 miles), and Four Leaves Winery (0.5 miles).
What are some of the property amenities at Holiday Inn & Suites Durango Downtown, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Holiday Inn & Suites Durango Downtown, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn & Suites Durango Downtown, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Holiday Inn & Suites Durango Downtown, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn & Suites Durango Downtown, an IHG Hotel?
Conveniently located restaurants include Derailed Pour House, Michel's Corner Crepes, and Eolus Bar & Dining.
Are there opportunities to exercise at Holiday Inn & Suites Durango Downtown, an IHG Hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Holiday Inn & Suites Durango Downtown, an IHG Hotel have airport transportation?
Yes, Holiday Inn & Suites Durango Downtown, an IHG Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Holiday Inn & Suites Durango Downtown, an IHG Hotel located near the city centre?
Yes, it is 0.7 miles away from the centre of Durango.
Are any cleaning services offered at Holiday Inn & Suites Durango Downtown, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Holiday Inn & Suites Durango Downtown, an IHG Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.