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BEST WESTERN Kiva Inn

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418 Reviews from our TripAdvisor Community

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Showing 402: English reviews
Fort Collins, Colorado
Reviewed 3 weeks ago

Dirty room. Shower filthy. Sheets were dingy and had holes. Carpet was gross. No hot water. They will tell you they have never had a problem with hot water but look at their reviews. No elevator and had to drag heavy suitcase up stairs.

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Helpful?
1Thank JudiB1000
kivainn, Manager at BEST WESTERN Kiva Inn, responded to this review

Hi there, At the outset, we apologize for not exceeding your expectations. In case you could let us know your name and date of stay, we can probably address your review with proper details. Please do not hesitate to call me on (970) 484-2444 in case I can be of any assistance to you. Sincerely, HEMA SARDA Manager

Lexington, Nebraska
Reviewed 4 weeks ago

Newly remolded large rooms with microwave, fridge, and free WiFi. Great bed, quite room. Cheery open area for breakfast. The bath tub in room 229 was not grouted or properly supported underneath which caused it to creak and groan as you stood in it to take a shower. The only access to the second floor is by stairs (no elevator)...

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Helpful?
Thank MrWallyNE
kivainn, Guest Relations Manager at BEST WESTERN Kiva Inn, responded to this review

Dear MrWallyNE, Thank you for letting us know how impressed you were with our services and amenities. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We also appreciate your suggestions for improvement and look forward to impressing you during future stays.

Huntington Beach, California
Reviewed 4 weeks ago

This was my first time to stay here. I chose it because the reviews on yelp were good. The staff was really nice and helpful throughout my stay. They were ready and willing to help. My room was clean. However, I didn't have a shower curtain so had to ask for it. I also didn't have the door tag that...

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Helpful?
Thank Sammydosmile
kivainn, Manager at BEST WESTERN Kiva Inn, responded to this review

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in future. Just...

Reviewed 4 weeks ago

Very nice, clean and comfortable! We stayed in a pet friendly room and had no issues. The room was clean and did not smell like dog! Beds were very comfortable. The room was very nice sized and bathroom was great! Breakfast was very nice and had a good variety! The check in and out process was easy and fast. Fresh...

Review collected in partnership with Best Western
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Helpful?
Thank Huffman03
kivainn, Guest Relations Manager at BEST WESTERN Kiva Inn, responded to this review

Dear Huffman03, Thank you so much for your compliments to our breakfast options and service. We are so glad to know that you had a great time with us and thank you so much for appreciating our efforts of providing you with clean and comfortable accommodations . We would love to have you back and we do hope to see...

Fort Collins, Colorado
Reviewed 4 weeks ago

Dogs allowed to bark unattended all night...while we were told not to leave our pets alone in room...then we were denied our deposit due to smoking in the room WHILE ROOM WAS EMPTY all day. As well as I am a nonsmoker! Manager was dressed shabbily and hair was a mess js

Review collected in partnership with Best Western
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Helpful?
2Thank I7466XKjenniferk
kivainn, Manager at BEST WESTERN Kiva Inn, responded to this review

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We can understand the reason for your dissatisfaction is a penalty of $ 50.00 for smoking Marijuana in the Non Smoking room against the Hotel policy. The whole room was inspected...

Salt Lake City, Utah
Reviewed 4 December 2016

Ironically I have not stayed here yet. I was trying to bring my horse to CSU for testing and friends recommended the Kiva Inn. Due to weather issues, I have twice made reservations and had to cancel them. Both time the front desk folks were courteous, professional and very understanding. An overwhelmingly positive first impression.

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Helpful?
Thank Lou H
kivainn, Guest Relations Manager at BEST WESTERN Kiva Inn, responded to this review

Dear Lou H, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is so rewarding to learn of your five star experience at our hotel! We will happily share your comments with our staff and we look forward to seeing...

Priest River, Idaho
Reviewed 1 December 2016 via mobile

After a long day of driving we landed at Kiva Best Western and it was perfect! The rooms were very clean, comfortable and nicely decorated. They offered a great hot breakfast and the overall service was very nice. We'd definitely stay again. Thank you.

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Helpful?
Thank hampton1002
kivainn, Guest Relations Manager at BEST WESTERN Kiva Inn, responded to this review

Dear hampton1002, We are so grateful for your business and we do hope that you’ll continue to choose to stay with us on your future travels here in the area. We are so glad to know that you enjoyed your stay as well as our breakfast and thank you so much for appreciating our efforts of providing you with clean...

Reviewed 27 November 2016 via mobile

The price was low and the room was recently remodeled and clean. The king size bed was nice, but too firm for my taste. The reason I only gave 3 stars was due check-in policies that made me feel uncomfortable rather than welcome.

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Helpful?
Thank Joy C
kivainn, Guest Relations Manager at BEST WESTERN Kiva Inn, responded to this review

Dear Joy, Thank you for taking the time to share your experience! We strive to give you a great experience, and I am pleased to learn that we were able to meet your expectations in many ways; though I regret to hear that you weren't thoroughly impressed with our check-in policies. We appreciate your rating and are very glad that...

Reviewed 27 November 2016 via mobile

Fairly clean, but I prefer cleaner. Bedside table had sticky brown residue. Carpet stains. Front desk needs to be friendlier. Beds were comfy. Plenty of towels, washcloths and hand towels. Shower was nice.

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Helpful?
Thank suebe8
kivainn, Guest Relations Manager at BEST WESTERN Kiva Inn, responded to this review

Dear suebe8, Thank you for taking the time to let us know how you enjoyed your stay with us! It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We're glad you had a great time with us and we look forward...

Great Falls, Montana
Reviewed 27 November 2016

I recently stayed at the Kiva Inn. What a great place to stay! Easy access off of Mulberry Street. The place is well designed and very comfortable. Rooms are large, clean, and ours had a balcony, which made it really nice. We found the rate to be very affordable. Breakfast was plentiful and fresh. I just can't say enough nice...

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Helpful?
Thank 988montana2000
kivainn, Guest Relations Manager at BEST WESTERN Kiva Inn, responded to this review

Dear 988montana2000, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I am glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating and review of our high housekeeping and hospitality standards. Your 5 stars review is greatly...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Dry Cleaning
  • Business Centre with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
Stay at this Fort Collins, Colorado hotel offering comfortable accommodations convenient to Colorado State University and Poudre Valley Hospital. Whether traveling for business or for pleasure, the BEST WESTERN Kiva Inn has it all! Nestled into the beautiful Rocky Mountains in the heart of Fort Collins, Colorado, this hotel offers guests incredible value, unbeatable amenities and a convenient location to businesses, area attractions and points of interest. The southwestern style BEST WESTERN Kiva Inn offers beautifully appointed guest rooms fully equipped with a refrigerator, microwave, LCD televisions with cable satellite television and high-speed Internet access. Junior suites and rooms with spas and mountain views are also available. Every morning guests are greeted with a complimentary deluxe continental breakfast served in the beautiful glass atrium room providing beautiful views of the sunrise. Guests will also enjoy the convenience of a steakhouse and lounge located adjacent to the hotel. Located at the gateway of the Rocky Mountains, guests staying at the BEST WESTERN Kiva Inn will enjoy spending the day exploring all that Estes Park and Rocky Mountain National Park have to offer. Nearby is the unspoiled Poudre Canyon with its renowned "Trout Route" USA. Shopping enthusiasts will enjoy this hotel's proximity to the old town shopping district. Colorado State University and Poudre Valley hospital are only five minutes from the hotel making the BEST WESTERN Kiva Inn ideal lodging for visiting family and friends. This Fort Collins hotel frequently hosts guests in town attending the Cheyenne Frontier Days and Greeley Stampede. Traveling for business? There are also several corporate locations and medical offices nearby in the corporate business corridor and industrial airpark area. The friendly, helpful staff at the BEST WESTERN Kiva Inn is ready to ensure a comfortable and memorable stay in Fort Collins, Colorado. Make a reservation today and save! ... more   less 

Additional Information about BEST WESTERN Kiva Inn

Address: 1638 E Mulberry St, Fort Collins, CO 80524-3522
Region: United States > Colorado > Fort Collins
Price Range: £61 - £105 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Kiva Inn 2.5*
Number of rooms: 62
Reservation Options:
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Also Known As:
Best Western Kiva Hotel Fort Collins
Best Western Fort Collins
Fort Collins Best Western
Hotel Style:
#5 Green Hotel in Fort Collins
#10 Romantic Hotel in Fort Collins
#12 Family Hotel in Fort Collins
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Kiva Inn staff and other travellers.
3 questions
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Questions? Get answers from BEST WESTERN Kiva Inn staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Be sure to ask for a ground floor room if you don't like stairs.”
 of 5 bubbles MrWallyNE, 21 Dec 2016 | Read review
“Ask for a balcony.”
 of 5 bubbles 988montana2000, 27 Nov 2016 | Read review
“Upper floor is a little more qjuiet”
 of 5 bubbles tomv942, 10 Nov 2016 | Read review
“All rooms appear to be good.”
 of 5 bubbles R921PMdavidm, 30 Aug 2016 | Read review
“rooms on the back side of the hotel would be more preferable”
 of 5 bubbles triangletraveler, 29 Aug 2016 | Read review
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