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BEST WESTERN PLUS New England Inn & Suites

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#1 of 10 Hotels in Berlin
Certificate of Excellence
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243 Reviews from our TripAdvisor Community

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Showing 239: English reviews
Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 5 days ago NEW

We thoroughly enjoyed our stay at this hotel. It was clean, nicely furnished and staff were really courteous and kind. I liked the fire place in the lobby. The room was comfortable and housekeeping did a great job. I could even open the window for some fresh air. Breakfast was nice, including eggs, bacon and sausage each morning. Wish the... More 

Thank Anonymous N
Leavenworth, Kansas
Level Contributor
140 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 2 weeks ago via mobile

Friend and I stayed for a single night visit to see a show. Hotel is new, room was nice, beds were very comfy. Front desk was pleasant. They offer continental breakfast and there is a pool. Great location to get to oakdale theater.

Thank Bellenelle2918
Daneil M, Front Office Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

We are happy that you had a good stay with us and look forward to having you stay with us again. Thank you for leaving a review about your stay at out property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you... More 

Berlin, Connecticut
Level Contributor
82 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 4 weeks ago

Really nice place!! Everyone really nice rates reasonbable, rooms clean!! 24 hour lobbystocked w/ all kinds of cf sodas hot chic, yogurt crackers all kinds of stuff TV and tables then another room there is couch and chairs if you wantalittlemore relaxing!! The hotel has sauna and pool maids are also pleasant... Rooms l arge not tiny bathroom is roomy... More 

Thank donna b
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 weeks ago

I drive an extra 20 minutes out of my way to be at this hotel. It is clean and friendly, and has an indoor pool, and decent gym too. Breakfast is always the same as far as I can see but it has a very good variety with Waffle maker, cheese omelettes, sausage patties and bacon and all of the... More 

Thank Linda C
Pflugerville, Texas
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 4 weeks ago

What a pleasant surprise. This hotel is extremely clean and easy to get to (GPS helped a lot), it's easy access to several freeways also. Although you had to drive a few minutes for food, gas, etc. that was fine with me as I was going out and about anyway. The bed is extremely comfortable, and the room size allows... More 

Thank cathelynj
1 review
Reviewed 25 October 2016

The Juliet's stayed at Best Western Plus New England October 14 thru October 16 and had a wonderful stay. Lis from hospitality went above and beyond to meet all our needs as we were a bus full of 52 women. From arrival to departure, they far exceeded our expectations. It was truly a pleasure and we hope to be back... More 

Thank Toni G
Lancaster, NY
Level Contributor
52 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 21 October 2016

Stayed recently for a hockey tournament. Had no choice of hotels, if so would have stayed elsewhere. The hotel is clean, rooms were small, bathroom even smaller. Not great about it. The breakfast was basic. Not alot of options. But it was free.

Thank Hockey67
Toledo, Ohio
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 October 2016 via mobile

I walked in to check in & there wasn't anyone behind the desk to check me in so I started to look around and I did see a housekeeper sitting on the couch on her phone, a guest on the computer and another guest tossing a football thru the dining area. I proceeded to wait several minutes, when no one... More 

Thank Tara T
Buffalo, United States
1 review
Reviewed 11 October 2016

Our 4 day stay with friends was very nice. Good location, reasonable rates, newly remodeled, great staff. Would stay again when visiting area. Best Western usually has everything I need at a great price.

Review collected in partnership with Best Western

Thank Tracy G
Medford, New York
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 October 2016

we drove almost 100 mile past our desired locality to stay at a Best Western there were no rooms available in Mystic and we did not even consider another property we ALWAYS stay at Best Western period quality cleanliness service comfort

Review collected in partnership with Best Western

Thank henryj1955

27 photos of this hotel

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  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Business Centre with Internet Access
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about BEST WESTERN PLUS New England Inn & Suites

Address: 2253 Berlin Tpke, Berlin, CT 06037-4036
Region: United States > Connecticut > Berlin
Price Range: £72 - £88 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS New England Inn & Suites 2.5*
Number of rooms: 52
Reservation Options:
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Also Known As:
Best Western Plus New England Inn And Suites
Best Western Plus New England Hotel Berlin
Best Western Berlin
Berlin Best Western
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS New England Inn & Suites staff and other travellers.
7 questions
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Questions? Get answers from BEST WESTERN PLUS New England Inn & Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I always prefer lower level, we had first floor 125 I believe we faced the opposite side of the parking lot facing the trees nice view!!”
 of 5 bubbles 292donnab, 1 Nov 2016 | Read review
“I like rooms in the center of the hallways. Smoke smells usually come from the ends of the building where people park.”
 of 5 bubbles N9294CGlindac, 1 Nov 2016 | Read review
“Our room on the ground floor was quiet and convenient to the breakfast room”
 of 5 bubbles 112BobD, 28 Sep 2016 | Read review
“we had second floor”
 of 5 bubbles puddles027, 24 Sep 2016 | Read review
“Stay on the first floor if possible, some of the second floor rooms have squeaky floors”
 of 5 bubbles D4262SHkatiej, 20 Jun 2016 | Read review
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