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All reviewspool and hot tubnew havenmain streetbreakfast buffetrooms are largestayed at the holiday innvery nice hotelthird floorbiscuits and gravyattending a weddingwalls are very thinthe general manageryogurtstayed here for one nightthe breakfast areafront desk staffpleasant stay
Reviewing this chain hotel is a bit like reviewing McDonald’s.
They all deliver certain standards and hardly ever totally fail.
But, also hardly ever you feel that you had something special.
I thought of giving this hotel a three star rating but the price was...More
Response from HIEXBranford, General Manager at Holiday Inn Express Branford/New HavenResponded 4 weeks ago
Thank You for providing your feedback! I am sincerely sorry to hear about the disturbances you experienced during your stay with us. I would like to discuss the matter further with you, Can I ask that you contact me at a time that...More
This place was completely redone since the last time I stayed there. Brand new, sparkling clean and very comfortable. Pool is too small for laps, but great for kids. Breakfast is typical of the chain's offerings. (I like the pancakes.) I'll stay here every time...More
I called about booking a block for a wedding. They had their sales dept call me back. They wanted me to sign a contract that said I would commit to 90% of the hotels in my block being booked, also with a 30% deposit down...More
Response from Kathleen B, Director of Sales at Holiday Inn Express Branford/New HavenResponded 13 January 2018
The property has recently had a change in management and our policies in regards to room blocks have changed. I would love for you to contact the hotel so that I can go over the new policies with you and hopefully set up your...More
Couldn't make it to the hotel because of a blizzard (actually, a bomb cyclone, to be specific). Booked through travelocity and the hotel would not let me cancel by calling them directly or when travelocity tried to help me cancel. Charged me for 1 room...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Branford/New HavenResponded 23 January 2018
Thank you for leaving us a feedback. Providing excellent customer service is one of the things we pride ourselves in and we are sorry to read that the level of service received surrounding your cancellation request caused your inconvenience. We take comments such...More
Located in Branford, New Haven. Free parking. Three storey hotel. Quick check in. Includes breakfast and Wi-Fi. Clean rooms. 10 minutes from the train station. 20 mins drive to Yale University. Good value. Pleasant staff.