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All reviewsfront deskroom was cleanshuttle servicechoose this hotelconvention centerthe hotel staffhartford downtownthe staff was friendly and helpfuleasy accessdefinitely stay here againfree shuttlefree breakfastconvenient locationterryedwardhighwaygm
Stayed here overnight after a concert in the area. The hotel is very clean, the room was very nice and quiet. The breakfast buffet was yummy, and not really expensive. I’d recommend the “book with breakfast” option to avoid any issues with weather or not...More
Visiting Hartford, CT for Golf Show and this was the host hotel.. Very convenient location to the Hartford Convention Center and you can walk across the bridge.. Shuttle service is available Monday - Friday only...Breakfast buffet is available but not included in room. Rooms were...More
Thank Dick B
Response from Mark H, General Manager at Holiday Inn Hartford Downtown AreaResponded 28 March 2018
Dear Dick B,
We are so excited to hear that your stay was outstanding. We especially appreciate you recognizing our excellent Housekeeping Team. Although we hope you return sooner, we look forward to seeing you for next year's show.
The staff was friendly however there were so many issues during my 1 night stay and there was not a manager available either at night when expereincing issues or in the morning when checking out. With the amount of people that were booked there for...More
2 Thank Beth S
Response from IHGService, Guest Relations Manager at Holiday Inn Hartford Downtown AreaResponded 1 week ago
Hello Beth S,
Thank you for choosing to stay with us and for leaving a review. I am very sorry to hear about the inconveniences you have faced during your stay. I also sincerely apologize for the lack of service when you needed it the...More
The breakfast buffet was good and the coffee even better. The room was clean, the bed wasn't very comfortable and disapointed that there was no fridge. I also found it a bit noisy. But for a last minute stay late at night it was fine....More
Response from Mark H, General Manager at Holiday Inn Hartford Downtown AreaResponded 4 weeks ago
Thank you so much for your positive review. I am so pleased that you enjoyed our breakfast so much but especially appreciate your comments on our wonderful Team. We hope to have you back again soon!
Stayed here twice in the last 2 weeks due to a family emergency. Very clean, comfortable, warm and inviting. The staff also go out of their way to welcome you and make sure you are set. Brandon greeted me both weekends and was upbeat and...More
Response from Mark H, General Manager at Holiday Inn Hartford Downtown AreaResponded 16 April 2018
It is so great to hear that our staff went above and beyond to ensure your comfort on both of your recent stays. We send positive thoughts for your family member during this hard time. We will be sharing your comments with our...More
No the windows do not open. But keep in mind that, that is for safety reasons. Families stay at the hotel with young children and it is possible for them to fall out. I don't think you will find to many multi-level hotels... More
No the windows do not open. But keep in mind that, that is for safety reasons. Families stay at the hotel with young children and it is possible for them to fall out. I don't think you will find to many multi-level hotels with windows that open unless the whole hotel is on the ground level. Hope this helped.