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All reviewsfront deskirish pubmarriott pointshot tubfree breakfastlarge bathroompast few yearsnight manageryogurta great staylaundry roomtwo queen bedshotel lobbyfridge and microwavehousekeeping staffup to datebusiness trip
Friendly front desk. Clean rooms. Some things were a little broken but nothing major- for example my shower door kept opening itself about an inch. The Irish pub next door is accessible through the hotel lobby and is good for food + drinks.More
Response from Monica M, General Manager at Fairfield Inn & Suites PlainvilleResponded 27 December 2017
Thank you for taking the time to share your experience at our hotel!
We are working hard on our refresh and can't wait for you to come back and visit us again! We think you'll love the updates!
We look forward to seeing you again...More
We have stayed here once before, for work. This second time we booked on a fairly short notice within two weeks. When we got there, we went down to the hot tub, and it was closed! We talked to the manager, and he said that...More
1 Thank knger1
Response from Monica M, General Manager at Fairfield Inn & Suites PlainvilleResponded 27 November 2017
We are very sorry to hear that you were not able to stay with us.
We apologize for the whirlpool being out of service and the miscommunication between our hotel and Marriott Customer Service. We appreciate all guest feedback, good and bad. This...More
This was one of the worst hotel experiences. Pool was closed upon arrival for water testing. Hot tub was closed for entire stay. Room HVAC would not heat correctly. First night got down to 54 degrees in room. Maintenance is onsite for only part of...More
1 Thank Frederick C
Response from Nick B, Manager at Fairfield Inn & Suites PlainvilleResponded 18 November 2017
Thank you for taking your time and providing us with your valuable feedback. Please accept our sincere apologies for unable to provide you with the best experience during your stay. We have addressed all the issues to all our team members responsible to...More
I visited this hotel on the 28-29th of October 2017 for my daughter's Cheerleading competition. We came in the hotel around 12AM and met Donahue the night security/ front desk and he accommodated all of our needs. He went above and beyond let me tell...More
I am local and stay at this hotel 3-4 times a year to take advantage of the hot tub and pool with grandchild. This is the 2nd time my stay had the hot tub closed. I was so upset. Then the heater in the pool...More
1 Thank Beverly61
Response from Nick B, General Manager at Fairfield Inn & Suites PlainvilleResponded 7 November 2017
Thanks for taking your time and providing us with your valuable feedback. Our sincere
apology for all the issues during your stay. We regret that we were unable to provide you with best experience. We have addressed all your comments to all the...More