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Stayed here for an overnight. My family and I had an early flight so for convenience, we stayed and got up early. Parking was really easy and cheap as long as you are a member. Airport parking may be cheaper if you are not. Room was clean and cozy. Everyone slept well.
Stayed here for a business trip and had an early morning flight out. Considering I had a room with a view to the tarmac, I did not hear any planes nor did they disturb me. The only noise that disturbed me was coming from my neighbors in the room across the hall who had about four young girls (8-10) who stayed in a room all night running up and down the halls. The parents were a couple doors down. Once I settled down and fell asleep everything was Ok through the night. Very clean. Front desk was easy to check-in. You walk out and you are in the airport. Very easy and efficient. Definitely will be staying here again on my next trips.
Room was very nice. This hotel has a very good restaurant and also has a lounge for breakfast. I enjoyed the food. It is very close to the airport. It was easy from here to go to my destinations. Hotel staff are very courteous.
Hotel is conveniently located at the airport. Easy walking access from the terminal and somehow only reason to stay here has to be related to a late arrival and/or early flight, as was my case. Arrived earlier in the week very late and had to leave in the morning to business meetings. With this in mind, the hotel perfectly serves its purpose. Room was standard, good bed, clean, good internet connection. Basically what you can expect and get from a Sheraton airport hotel.
Big issue was that the morning after my arrival, at 8:15AM, when I was sleeping the housekeeping lady knocked on my door. It was very upsetting to be woken up early on a day when I had the chance to sleep longer. Hotel knew that I was checking out that day hence I find no reason for this. They should clean my room once I check out. I told the lady that was too early. She turned around (did not even apologize) and knocked on the room across mine´s and the guest there got quite emotional and told her that she shouldn´t be doing this (waking up guests).....but the worst is that she continued knocking on all the rooms on the floor. Even worst was that when at check out I complained and the lady in the front desk looked at me with an ironic smile in her face without saying one single word. Very arrogant attitude.
In summary, very convenient location, but very badly managed staff. They need guidance urgently that guests can´t be bothered early in the morning the day they check out. Basic, very basic.
Good thing is that I have no plans to return in the short term.
Response from SheratonBradleyMgr, Director of Operations at Sheraton Hartford Hotel at Bradley Airport
Responded 3 Nov 2018
Dear Alvaro E., Thank you so much for taking time to provide us with this valuable feedback. We know that listening to our guests is vital to understanding their needs and to continuously improving their experiences. I am so glad that our convenient location proved a valuable resource during your travels. I am also very sorry to have read that you were disrupted during the morning of your check-out. We certainly appreciate the value of a relaxing and un-hurried morning, and can assure you that our entire team has been made aware of this matter so as to make certain it cannot reoccur. Furthermore, we will be carefully reviewing the process by which guest concerns are handled at any point (including departure) so as to ensure that issues are met with a kind ear and empathic response. While I know you are not currently planning as such, we would welcome the opportunity to better serve you should your travels bring you back to Windsor Locks! Best regards, JP Sandy
Number one reason to stay here is proximity to airport. Pretty much roll out of bed and you’re in the terminal. Many rooms overlook airport. It’s a large hotel and has that feeling like it needs a bit of a facelift, but overall it’s clean and comfortable. Lobby bar feels like a former breakfast spot turned bar. Not really a bar setting. Starbucks coffee offered in rooms and in lobby. Staff all friendly and accommodating. On site, underground parking was $15. This is a business hotel and does the trick if you want to stay on the airport grounds.
Response from WHGGuestService | Property representative |
Hi Dee727 - Absolutely. There are numerous options in that radius. With that said, we're very partial to our own Concorde's Restaurant located in our hotel. The menu features wonderful fresh & local seasonal options offering... More
Hi Dee727 - Absolutely. There are numerous options in that radius. With that said, we're very partial to our own Concorde's Restaurant located in our hotel. The menu features wonderful fresh & local seasonal options offering a great selection of fare. You will be very impressed.