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All reviewsclub levelunderground garagehotel restaurantliving arearooms are spaciousgreat ratethis past weekendseparate bedroomper daycoffee makercheck in was easyfront desk staffguest roomsfitness centervery nice hotelhotel staffbusiness hotel
I just came back from the Sheraton (March 17th-March 18th) and the staff were excellent in accommodating my family. The rooms were very spacious and the service from the staff members were the best. Thank you to Rachel and Andy (front desk clerks) for a...More
Our room was extremely nice. We had a suite with a king sized bed which was so comfortable to sleep on. The linens where nice and soft. The bedroom had a flat panel TV, a small dresser and a little area outside the bathroom with...More
Response from Jerry R, General Manager at Sheraton Suites Wilmington Downtown HotelResponded 11 May 2017
We are elated that you enjoyed your stay, and are happy that you were able to share your experiences with others.
I noted your comments about our current bath products, and to that end, wanted to let you know that Sheraton Hotels worldwide will...More
I recently stayed at the Sheraton in downtown Wilmington. The rooms were very spacious and comfortable. The customer service was incrediable, especially Andy (Front Desk), Reggie (Maintance) and Tianna (Basil Bar). All went above and beyond during the week of our stay. Would recommend staying...More
This property is located in the heart of downtown Wilmington and offers easy access to major businesses in the area. The rooms are full suites and are rather large, but are a bit old and could use a refresh to make them more competitive with...More
Response from Eric C, General Manager at Sheraton Suites Wilmington Downtown HotelResponded 1 week ago
Thank you for your review of the hotel. We appreciate your honest feedback, it will work hard to make sure this does not happen again in the future. This isn’t the type of service our hotel normally provides, and we hope we have the opportunity...More
Staff is very friendly and accommodating, special shout out to Andy at the front desk. He is legit.
There is also a Happy Hour from 6-7pm on Tuesdays with free beer in the lobby. Shout out to the beer lady, she is legit too.
Response from JAnderton | Reviewed this property |
I do this all the time. If you're a regular, they'll recognize your name on the packages and store it. If it's your first time, they'll do it anyway but it's always best to call ahead and let them know. That way, they can... More
I do this all the time. If you're a regular, they'll recognize your name on the packages and store it. If it's your first time, they'll do it anyway but it's always best to call ahead and let them know. That way, they can keep the package in the room before you check in so it awaits your arrival on your desk ;)