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Sheraton Suites Wilmington Downtown

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Traveller (172)
Room & Suite (88)
Dining (16)

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About

#12 of 17 hotels in Wilmington
Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
Rest easy at Sheraton Suites Wilmington Downtown. Our hotel in Wilmington, Delaware, is located near Frawley Stadium, Delaware Art Museum and Christiana Care Wilmington Hospital. After a busy day, unwind with our hotel's fitness center with free weights and cardio machines. Or, dine on delicious American cuisine at Basil Bar & Grill for breakfast, lunch and dinner.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Convenience store
Car park
Wifi
Paid internet
Coffee shop
Restaurant
Breakfast available
Complimentary Instant Coffee
Complimentary tea
Snack bar
Wine / champagne
Banquet room
Meeting rooms
Photo copier / fax In business centre
Executive lounge access
Gift shop
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Soundproof rooms
Bathrobes
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Interconnected rooms available
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Microwave
Minibar
Refrigerator
Flatscreen TV
On-demand films
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Centrally Located
Mid-range
Hotel links
Special Offer:Earn 1,000 Bonus Points & 1 Bonus Elite Night Credit Each Night.
584Reviews11Q+A90Room tips

Reviews
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Angela D wrote a review Jan 2024
Pennsylvania250 contributions88 helpful votes
+1
Needed a quick staycation in the city, so I booked this place. Although they don’t have a pool, the spacious rooms make up for it. The hotel is nice looking and the suites are such a great size. The staff is super friendly and helpful. My room was nice but housekeeping did miss a few spots (used tissue left on counter and dining table not cleaned off) aside from that, they stay was perfect. The bed was comfy and the food at the restaurant was good as well. I’d definitely book again!
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Date of stay: January 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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donna d wrote a review Jan 2024
1 contribution
Rooms while roomy are Very dated. Staff is not very friendly except for the woman at the Starbucks counter. Outlying area is not safe. Would not recommend staying there to anyone. I was approached by multiple individuals just walking out the door
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Hannah C wrote a review Dec 2023
2 contributions
+1
I stayed at this hotel for 1 night on business. The reception staff was nice as was the bar tender. Food was decent for a hotel restaurant. The suite is where this stay really went down hill. I initially got into my room and did a once over of everything. It felt like house keeping left before finishing as evident by the horribly made beds, crumbs on the floor, substances on the table and disinfectant spray bottle. The room itself would be lovely if it was actually taken care of. My bathroom door had markings that honestly resembled dirty finger prints. When I went to unmake one of the queen beds for sleeping, I found more trash and wrappers next to the bed. Gross! The sheets also have a very odd musty stench to them. I always use the plastic laundry bag to take my dirty clothes home in - the one in my room was wrinkled and had 2 holes in it as though it had been used. I would not recommend this hotel and will be looking for different accommodations when I return to the area in February.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled on business
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Greg J wrote a review May 2023
1 contribution
I absolutely do not recommend this hotel. I was part of a wedding group and could not have been more disappointed in the service given to me or members of the extended wedding group. Our room did not have functioning a/c. Manager said he would take care of it and did not. Our 2nd day in the room was miserable and no one did anything about it...not even a phone call. We were part of a large wedding booking...DO NOT book any groups here, it was embarrassing the lack of service given to family and friends of a wedding.
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Date of stay: April 2023
Value
Location
Service
Trip type: Travelled as a couple
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Zoe T wrote a review May 2023
1 contribution
I have stayed in many Marriott hotels. I love the brand and always receive excellent service. I appreciate the hard work of all staff members, especially in the wake of severe understaffing. However, the service I received at the Sheraton Downtown Wilmington was disappointing, to say the least. Three days before arriving, I had called the front desk asking if it would be ok to check in early on the day of my stay because I had an event that afternoon I had to get ready for. They assured me that an 11 am check-in would be fine, and the Marriot app also indicated my check-in was at 11 am. When I arrived, the woman at the front desk told me that check-in was not until 4. I explained that I had called and expected an 11 am check-in, and she proceeded to get the Assistant General Manager, Elizabeth Ryan. Elizabeth impudently said check-in is at 4 pm, and whoever told me otherwise was incorrect. I explained that we had driven two hours and needed to get ready and leave before 4 pm. She said there was nothing they could do and that they "have a nice bathroom in the lobby" and walked away. The young woman said we could check back with her at 1 pm, and they might have something. We sat in the lobby until 1 pm and then asked again, and Elizabeth said there would be nothing until 4 (even though we witnessed at least eight people check out in the two hours we were sitting there) When we politely said we might consider another hotel because of our time restraint, she said: "great! Let me know, and I will cancel your reservation". We ended up leaving the hotel and booking somewhere else. Elizabeth was condescending unapologetic, and disingenuous. I usually have nothing to say but praise for my Marriot experiences; however, this was upsetting and utterly disappointing. I understand the stress of high occupancy and understaffing however that does not excuse decency and politeness.
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Date of stay: May 2023
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Adventurer367851 wrote a review May 2023
4 contributions1 helpful vote
Room was fine but elevators were terrible, in bad shape and a long wait. Hotel lobby needs work and was dirty. Staff was nice enough but billing was a disaster. The room receipt was incorrect and my credit card was billed a completely different and higher amount. And no one answers the phone. Stay somewhere else
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Date of stay: April 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Justin Towne wrote a review Apr 2023
Indianapolis, Indiana1619 contributions290 helpful votes
stayed here for a couple days while working in Wilmington and had a good experience. the staff are super friendly and helpful, the rooms were quite, clean, and very comfortable. The sheridan club is really below par and only had a small selection of drinks and really no snacks, and the food at night was frozen prepared tasteless stuff. the breakfast for titanium members is in the restaurant. the service in the restaurant is excellent and the food was good for a buffet. the only big complaints are the elevators are horrible and the parking garage is beyond horrible- will not stay here again beciase if the parking and the elevator situation
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Date of stay: April 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Ariana G wrote a review Feb 2023
1 contribution
Waited for about 30 mins at the bar for my wings just to be told the grill was down… I was confused why the grill was involved with wings…. The front desk gentleman was very apologetic as he heard me upset! He offered me a $10 off food card thing and showed empathy even though I was leaving in the morning so he offered a little snack complementary I apologized to him because I know it’s not his department butThat made my evening :) I came down later throughout the night to get towels, and a girl slept at the front desk… I was just pissed all over again!
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Date of stay: February 2023Trip type: Travelled with friends
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Wmacetheace wrote a review Nov 2022
Maryland310 contributions100 helpful votes
+1
Attention to detail needed. I’ve stayed here several times. The Lounge is pathetic. Only serves water and sodas. No snack offerings in evening. Breakfast is lacking service. One waitress who is not attentive to customers and stands at her paperwork instead of making sure coffee station is filled and Buffett is stocked. Room had air vent falling off, missing paint, bathroom was dirty, needs paint and a good scraping on the shower ceiling. I’ve emailed manager pictures of my room, still no response.
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Date of stay: November 2022Trip type: Travelled with family
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gman1wine wrote a review Nov 2022
4 contributions7 helpful votes
Still dirty cleaning, with sticky tables in the lobby, and a bathroom door that wasn't renovated (oddly enough) that was super-sticky and attracted other peoples' hair. Housekeeping acts as if there's rampant covid, not even putting plastic covers in trash but leaving for the guests to put on (wtf?!). Just not good...at all! Never good when you're so relieved to leave.
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Date of stay: November 2022
Value
Cleanliness
Service
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Response from Eric Jolikko, General Manager at Sheraton Suites Wilmington Downtown
Responded 9 Nov 2022
Thank you for the review.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£129 - £164 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton suites wilmington hotel wilmington, sheraton hotel wilmington, sheraton wilmington, wilmington sheraton
LOCATION
United StatesDelawareWilmington
NUMBER OF ROOMS
223
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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SHERATON SUITES WILMINGTON DOWNTOWN - Updated 2024 (DE)

Frequently Asked Questions about Sheraton Suites Wilmington Downtown
Which popular attractions are close to Sheraton Suites Wilmington Downtown?
Nearby attractions include Grand Opera House (0.3 miles), The Playhouse on Rodney Square (0.2 miles), and The Nomad Bar (0.2 miles).
What are some of the property amenities at Sheraton Suites Wilmington Downtown?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Sheraton Suites Wilmington Downtown?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sheraton Suites Wilmington Downtown?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton Suites Wilmington Downtown?
Yes, a parking garage, paid private parking on-site, and paid public parking on-site are available to guests.
What are some restaurants close to Sheraton Suites Wilmington Downtown?
Conveniently located restaurants include Tonic Seafood & Steak, Libby's Restaurant, and Mikimotos.
Are there opportunities to exercise at Sheraton Suites Wilmington Downtown?
Yes, guests have access to a fitness centre during their stay.
Is Sheraton Suites Wilmington Downtown located near the city centre?
Yes, it is 0.5 miles away from the centre of Wilmington.
Are any cleaning services offered at Sheraton Suites Wilmington Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sheraton Suites Wilmington Downtown?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sheraton Suites Wilmington Downtown offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.