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Extended Stay America - St. Petersburg - Carillon Park

171 reviews
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Traveller (76)
Room & Suite (68)
Pool & Beach (4)
Overview
  • Excellent30%
  • Very good14%
  • Average15%
  • Poor18%
  • Terrible23%
Travellers talk about
“panera bread”(7 reviews)
“thin walls”(2 reviews)
“coffee maker”(4 reviews)
Free Parking
Pool
Non-Smoking Rooms
Family Rooms
Wheelchair access
Business Centre
Self-Serve Laundry
2.5 Star Hotel
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Rooms
11 Mar12 Mar
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1 room, 2 adults, 0 children
Standard Room
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Reviews (171)Write a Review
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11 - 15 of 166 reviews
Reviewed 30 August 2017

If you like: A tiny prepackaged tiny muffin or a granola bar for your free breakfast? A Filthy room? A Filthy toilet bowl? Burn marks on all bedding? Bathtub finish peeling off? God only knows what is growing on the walls and tile in the...More

Thank dguidaracpr
Response from 00esa, General Manager at Extended Stay America - St. Petersburg - Carillon ParkResponded 31 August 2017

It is very disappointing to read your comments concerning your stay at our hotel. Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what you...More

Reviewed 15 August 2017

If you are looking for a place that provides smoke for a non-smoke room, near an elevator for limited mobility guest, and receives a rude, acerbic, meltdown response at the office when reservation requests were reported when not met, then you have found a deplorable...More

Review collected in partnership with Extended Stay
1  Thank O1137ZNwilliamd
Response from 00esa, General Manager at Extended Stay America - St. Petersburg - Carillon ParkResponded 16 August 2017

Thank you for your stay with us and for the candid review. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are...More

Reviewed 14 August 2017

Did not like the room at all. There were bugs, dirty floors and old raggedy comforter which I had them replace. Cigarette butts everywhere. Paint peeling from door. My credit card was over charged. Will not be returning to this location.More

Review collected in partnership with Extended Stay
Thank lisarV5516XQ
Response from 00esa, General Manager at Extended Stay America - St. Petersburg - Carillon ParkResponded 15 August 2017

Thank you for providing your feedback. Our promise to our guest includes a commitment to providing a clean, fresh environment and I am very sorry that did not happen when you were here. I am concerned about your experience and have immediately brought this to...More

Reviewed 30 July 2017

Was given smoking room, noise all night ac broken worst place I've ever stayed. I do not recommend this hotel to anyone you honestly get what you pay for. Dirty and very uncomfortable rooms. Save you money there are places near this one that are...More

Review collected in partnership with Extended Stay
Thank T7311ANmelissam
Response from 00esa, General Manager at Extended Stay America - St. Petersburg - Carillon ParkResponded 31 July 2017

Thank you for posting a review of your stay. Candid reviews such as yours make us refocus our efforts to create a better stay experience for our guests, and we sincerely apologize for the issues in your suite. We have shared your feedback with our...More

Reviewed 24 July 2017

I requested and reserved a room non smoking, and they reserved a smoking room. dirty access to the room, full of cigars all the halls and stairs . room dirty, old smelled so bad. and nothing more than a deception. very disapointemntMore

Thank LITOTRAVEL
Response from 00esa, General Manager at Extended Stay America - St. Petersburg - Carillon ParkResponded 25 July 2017

Thank you for sharing your review. We are terribly sorry about the issues you experienced with your reservation, and even more so that we did not appropriately correct the situation. Your comments have been discussed with the team, and we are reviewing our procedures so...More

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About
Amenities
Top amenities
Pool
Free Parking
Hotel Amenities
Free Parking
Self-Serve Laundry
Business Centre with Internet Access
Room amenities
Microwave
Things to do
Pool
Outdoor pool
Details
Price range
US$81 - US$156 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$81 - US$156 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (76)
Room & Suite (68)
Pool & Beach (4)
Dining (2)
Questions & Answers
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Barry G
7 February 2016|
Answer
Response from dtraveler2016 | Reviewed this property |
I had no issues with my room at all. Request room in the back. First floor.
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12
Room Tips
"Go somewhere else"
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"There aren't any that are any better than any others. Try to get ones as far from other guests as..."
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"If you like a Filthy place this is for you"
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"stay in the building away from the pool"
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