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Paid $221 deposit upon reservation and something came up and had to cancel. I cancelled within the allowed time frame but they kept the money. I have sent several emails but haven't gotten anywhere. I finally filed a complaint with the BBB.
I paid $175.00 for this room and it was seriously awful!! Once we saw the room I tried to get a refund but they wouldn’t give me one. They moved us to a new room and it was just as bad! Dirty and old and...More
We are a family of 4. This looked like a amazing place online but soon realized it was nothing like the website. First we were given a room that smelt like someone had died in it. It had blood splatter on the curtains. That one...More
OK. This hotel is priced too high for what you get. The front office staff was very friendly!! Room service did a decent job. In a good location. Views from the room are decent. We did not visit the pool but it looks OK. Breakfast...More
People are nice, and very accommodating, breakfast is very good, wine and champagne welcome nights are very nice too. Rooms need updating though and fast....We stay for a night here and there when we get into town early and can't get in to our condo....More
Response from purplezebra83 | Reviewed this property |
The pictures look amazing but not when you get here. It's very run down. There was blood splatter in our first room, 2nd room the door didn't lock and the tub hadn't been cleaned in months. There was a thick funk buildup... More
The pictures look amazing but not when you get here. It's very run down. There was blood splatter in our first room, 2nd room the door didn't lock and the tub hadn't been cleaned in months. There was a thick funk buildup. 3rd room. Same thick funk buildup in the tub. I decided to get some cleaner from the front desk and clean it myself. This morning we get up and in the corner there's someone's purple cup, 2 sand toys and a dirty pair of panties. I'm just grossed out. I'm hoping the sheets really were clean. Oh and the mattresses are sunken in the middle and the crunch from the springs are super loud.