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I had an issue were I needed a bigger room, and I talked with Shannon to see if they had an available room, and she checked and they did so she put it on hold for me and she was so amazing. She answered all...More
Response from 00esa, Manager at Extended Stay America - Fort Lauderdale - Cypress Creek - Andrews Ave.Responded yesterday
Staci, thank you for being our guest. We are glad to know we succeeded in providing you wonderful stay and that you loved excellent service offered by our staff. Your praises have been shared with the entire team, especially with Shannon for a job well-done....More
I rented this hotel room for one day to be away from all distractions and be with someone. delightfully quiet and comfortable. All linens clean and all bedding, and mattress clean. I check those things. The staff, especially the front desk black lady, went out...More
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1 Thank William C
Response from 00esa, General Manager at Extended Stay America - Fort Lauderdale - Cypress Creek - Andrews Ave.Responded 23 July 2017
William, thank you for sharing your wonderful experience at Extended Stay America - Fort Lauderdale - Cypress Creek - Andrews Ave. We are thrilled to read your well-appointed room and our exceptional service, especially provided by Front Desk team exceeded your expectations. We appreciate you...More
I booked on 3rd party website two nights to stay here. I arrived late approximately 11 pm and immediately upon entering the room an appalling cigarette & Marijuana smell. I IMMEDIATELY called front desk attendant Michael whom I placed my complaint with, he stated hotel...More
Response from 00esa, Manager at Extended Stay America - Fort Lauderdale - Cypress Creek - Andrews Ave.Responded 2 days ago
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed.
We were stuck overnight at the Ft Lauderdale airport, during spring break! So the extended stay was the only place available . We were very happy with the kind and courteous staff with our 4 am check in and late check out!
Response from 00esa, Manager at Extended Stay America - Fort Lauderdale - Cypress Creek - Andrews Ave.Responded 4 weeks ago
Thank you for staying at Extended Stay America. We are glad you had a nice time with us and that you were impressed with our courteous service. We will be sure to share your compliments with the entire team. Thanks for being our guest, and...More
Had a pretty good stay. Only slept there and took shower but didn't do much in the room itself. TV was cool. "Free Breakfast" was oatmeal and muffins coffee was available too, nothing special. Guy at the desk was nice. Now my main negative was...More
Thank Samore L
Response from 00esa, Manager at Extended Stay America - Fort Lauderdale - Cypress Creek - Andrews Ave.Responded 27 February 2018
Thank you for choosing us for your birthday weekend. We are glad to read you liked our courteous service and your comfortable room. That being said, we are sorry for the issue you had with the kitchenware items. We have shared your feedback with the...More