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Holiday Inn Express Miami-Hialeah (Miami Lakes)

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Holiday Inn Express Miami-Hialeah (Miami Lakes)
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391 Reviews from our TripAdvisor Community

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Showing 229: English reviews
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Toronto, Canada
Reviewed 6 days ago NEW

Way overpriced for what you get. Even if you are under renovations, things like customer service should not be an issue. Staff could be more friendly and little better with how clients are spoken to and treated especially in difficult situations, The room was terrible, bed was so soft woke up with a back ache everyday. Pool are was very...

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Helpful?
Thank Silvina108
Celina, Ohio
Reviewed 1 week ago

Overall the conditions are average. The hotel is a little dated but they are renovating the hotel now so it will be much better in the future. The room are in decent condition, and have a refrigerator/freezer combo that is larger than any other hotel I stayed in. Also a microwave is provided along with a safe. The pool area...

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Helpful?
Thank Jon W
YourReviewMatters, Guest Relations Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review

Dear Jon W, Thank you for your recent stay with us and for taking the time to share your opinion and observations. We couldn't agree with you more as we are soon to be the best hotel in the the entire area!! Having just recently purchased the property in the last year, we immediately identified the need for a renovation...

Reviewed 1 week ago via mobile

Used to be decent bare bones hotel. Now under renovation and is miserable. Don't stay here until Reno is completed. Security was questionable. The room was strong with mildew odor. Hallways were dirty and pool was green.

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Helpful?
Thank Andre B
YourReviewMatters, Guest Relations Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review

Hi Andre B, Thanks for your recent review and disappointed to see we failed to meet your expectations from your previous stays. Yes, we have begun a complete renovation of our entire property that should be completed in early Q2, 2017!! As we've just recently purchased the property in the last year, we immediately identified the need for a renovation...

Sierra Vista, Arizona
Reviewed 4 weeks ago

Clean, comfortable, economic, and great breakfasts. Will go there whenever I go to Miami. The acommodations were good, it was close to several places we were interested in. Free, and good WI FI. Thee is nothing I didn't like, except this part of the review that it me keeping me to submit it because , I guess they wanted longer.

Review collected in partnership with this hotel
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Helpful?
Thank jimgraham2
YourReviewMatters, Guest Relations Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review

Dear jimgraham2, Thank you for your 4-star review and your kind words, we're thrilled you enjoyed your stay with us!! Apologies for our follow-up emails as both IHG and our hotel directly do write to our guests following their stay so it can be a bit of overkill BUT our feedback from our guests is so important and helps us...

Reviewed 19 January 2017 via mobile

The hotel is nice and quiet. Is close and accesible to everything around the area. There is even a mall like a mile away. They remodeling the hotel so hopefully the rooms will be better because right now they need an upgrade on the furniture which is outdated and beat up but they are spacious and comfortable. Nice pool and...

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Helpful?
Thank Yito79
YourReviewMatters, Guest Relations Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review

Dear Yito79, Thank you for your recent stay with us and for taking the time to share your opinion and observations. We couldn't agree with you more as we are in an ideal location with nice pool, gym and complimentary breakfast!! Having just recently purchased the property in the last year, we immediately identified the need for a renovation so...

Reviewed 14 January 2017

We arrived early Sunday at 10:00 following a cruise and they arranged a room for us for early check in. In the meantime we did laundry and it was great to be settled in before noon. The hotel was clean and the front desk was always trying to help out in anyway. After we checked out, my son forgot a...

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Helpful?
Thank Myfriendfred
YourReviewMatters, Guest Relations Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review

Dear Myfriendfred, Absolutely thrilled to read your 5-star review and can't wait to share this with our entire team later in the week!! Thank you for choosing us and we look forward to welcoming you back in the near future on your next trip so sunny South Florida!! All the best in 2017!

Tampa
Reviewed 13 January 2017 via mobile

This is a very good hotel with very polite and professional staff. The only reason it gets 3 out of 5 is that it is current under a much needed update. The rooms were clean and discuss. Everything about the stay ( other than the dated design of the rooms) was perfect and the current renovations will make it a...

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Helpful?
Thank Manny D
YourReviewMatters, Guest Relations Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review

Hi Manny D, Thanks for your recent review and yes, we have begun a complete renovation of our entire property that should be completed around the end of Q1, 2017!! As we've just recently purchased the property in the last year, we immediately identified the need for a renovation so we're transforming the entire property into the award winning "Formula...

East Meadow, New York
Reviewed 28 December 2016

The HI Express in Hialeah is a relatively new hotel to Holiday Inn family but is is well overdue for a renovation that is happening as I stayed in. Unfortunately, the floor I was booked on was not renovated yet so many features of the new hotel look were not evident yet. Furniture was old but he bathroom was updated....

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Helpful?
Thank Allen L
YourReviewMatters, Guest Relations Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review

Hi Allen L, Thanks for your recent review and yes, we have begun a complete renovation of our entire property that should be completed around the end of Q1, 2017!! As we've just recently purchased the property in the last year, we immediately identified the need for a renovation so we're transforming the entire property into the award winning "Formula...

Reviewed 17 December 2016 via mobile

Great hotel, perfect location to the area, and a quiet spot. Room was near and clean, well kept! The frond desk gentleman was stellar, checking us in quickly and efficiently and answered all our questions easily. We will definitely stay if in the area again!

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Helpful?
Thank Mjldly
YourReviewMatters, Guest Relations Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review

Dear Mjldly, We were thrilled to receive and read your review following your recent stay with us!! Cleanliness and customer service have always been a key to our success and we're so happy to see you highlighted both in your experience. Thanks for taking the time to write and share and we hope to see you again in the near...

Bridgetown, Barbados
Reviewed 13 December 2016

Comfortable property. The rooms were clean, the services was great and the breakfast was ok. This location is better suited for visitors who have their own transportation. If you have a car its perfect a short drive to Westland Mall, and all the other shops and restaurants W 49th St. has to offer. Would stay again.

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Helpful?
Thank lmb0428
YourReviewMatters, Public Relations Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review

Dear lmb0428, Thank you for your recent stay with us and for taking the time to leave your feedback! We're extremely happy you found us a "comfortable property" with clean rooms and outstanding customer service - we're very proud of our team! Sorry to read the breakfast was just "ok" as our complimentary breakfast each morning is usually one of...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located just minutes from Miami International Airport and Opa-Locka Airport, the Holiday Inn Express Hotel & Suites is your best choice in Hialeah-Miami Lakes-Medley. Our hotel features 146 guestrooms which include 68 suites and 4 Jacuzzi suites.The Holiday Inn Express Hotel & Suites is your ideal destination. Imagine having all the space and tools you need for buisness, high-speed Internet, a specialized work area in your room, and plenty of electrical outlets. Our business center is there for copying, faxing, and features two computer workstations. If you're here for pleasure, you are just minutes away from outstanding shopping which include several malls, dining, entertainment and all the adventures that Miami is famous for.We provide all our guests with amenities that help ensure that your stay is comfortable and productive. Key amenities such as complimentary Stay Smart (hot) breakfast, free wireless high-speed Internet access throughout entire hotel, 24-hour fitness center, outdoor pool, and ample parking are just some of the comforts our hotel provides to help make your stay with us exceptional. ... more   less 

Additional Information about Holiday Inn Express Miami-Hialeah (Miami Lakes)

Address: 6650 W. 20th Ave., Hialeah, FL 33016
Region: United States > Florida > Hialeah
Price Range: £99 - £170 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Miami-Hialeah (Miami Lakes) 2.5*
Number of rooms: 144
Reservation Options:
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Also Known As:
Holiday Inn Express Miami-Hialeah (Miami Lakes) Hotel Hialeah
Holiday Inn Express Hialeah
Holiday Inn Hialeah
Hialeah Holiday Inn
Holiday Inn Express Miami-Hialeah (Miami Lakes) Florida
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Miami-Hialeah (Miami Lakes) staff and other travellers.
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Questions? Get answers from Holiday Inn Express Miami-Hialeah (Miami Lakes) staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top floor at the end of corridor to keep traffic outside to a minimum + away from the motorway”
 of 5 bubbles johnnyk896, 20 Nov 2016 | Read review
“The rooms facing the highway is my preferred choice”
 of 5 bubbles 001akimc, 17 Nov 2016 | Read review
“Go to another hotel”
 of 5 bubbles BROWNING812, 29 Oct 2016 | Read review
“WIFI is terrible”
 of 5 bubbles Traveler121429, 21 Sep 2016 | Read review
“Ask for non-smokers room”
 of 5 bubbles rajeshk761, 6 Sep 2016 | Read review
5 of 5