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Pier House Resort & Spa

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#15 of 50 Hotels in Key West
Certificate of Excellence
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Pier House Resort & Spa
Pier House Resort & Spa
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2,204 Reviews from our TripAdvisor Community

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York
Reviewed yesterday NEWvia mobile

Husband and I stayed here twice and each time was relaxing and comfortable. This stay we talked our friends into staying here and they were very pleased. The beach is small but you are able to catch some great rays with the water to cool you off just steps away.

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Helpful?
Thank Carla L
Chicago
Reviewed 1 week ago

I've been to Key West quite a few times now with couples and with the guys. Pier House just became my spot. The hotel is at the end of Duval Street just footsteps from all the action but without the noise or craziness. I stayed in a two level, two bedroom unit. Top floor had a great balcony off the...

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Helpful?
Thank NC1Chicago
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Thank you for choosing the Pier House as your vacaton getaway and I am glad that you have found your preferred spot in Key West. I am happy you enjoyed the amenities at the resort and please share with your friends. Regards, Joe

Reviewed 1 week ago via mobile

Very nice stay , comfortable rooms ,fantastic beach bar , perfect location. The pier bar with live music wonderful to watch sunset. I would love to come back here. We had a short stay for one night but would recomend to stay longer and enjoy everything.

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Helpful?
1Thank Ewa Ż
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Ewa thank you for staying at the Pier House Resort and Spa and I am glad that you enjoyed your stay. We receive a lot of great feedback about our daily live music on the beach and our susnet terrace. Please call my in house reservations team when booking your next visit. They will ensure that you receive the best...

Newtown, Pennsylvania
Reviewed 1 week ago via mobile

Located right at the end of Duval street. The hotel is nicely maintained, rooms are fresh, clean and undated. Beautiful heated pool and outdoor bar/ dining area but what makes the Pier House somewhat unique in Key West is it has its own private beach. I love Key West and have been here a number of times and stayed at...

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Helpful?
Thank John G
Joe D, General Manager at Pier House Resort & Spa, responded to this review

John thank you for taking the time to fill out a survey and I am glad you enjoyed your stay at the Pier House. As you know we are one of the few hotels that do not charge a resort fee and have a lot of great amenities. Please share with your friends and I look forward to seeing you...

Tarboro, NC
Reviewed 1 week ago via mobile

Pier one is the perfect place for family vacations. It's within walking distance to everything that visitors want to do in Key West. There's a great beach and pool, it's perfect for all ages. The rooms are all very modern with comfortable beds and updated bathrooms. The perfect getaway.

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Helpful?
1Thank peggyharrell
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Peggy thank you for staying at the Pier House Resort and Spa. I am glad that you enjoyed your time at the resort. Many of our guest enjoy our beach and pool with the daily live music and our great beach attendants to handle all of your needs. Please share with your friends and I look forward to see you...

Atlanta
Reviewed 1 week ago

the people here are the best from the greeting to the bellhop , they made us feel welcome. the location is perfect at the end of Duval st. you are able to walk to most attraction on the island from here.the room was clean with 2 exceptions 1. there was some one else's waste in the toilet when we arrived....

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Helpful?
Thank auuguy
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Thank you for taking the time to fill out a survey. I am gald that the team took the measures to correct your issue at check in and made your stay enjoyable. I appreciate your understanding and I look forward to seeing you soon. Regards, Joe

Reviewed 1 week ago via mobile

Where do I begin. It was my birthday and like to spend the whole day relaxing so the spa was on my list. Heard great things about the spa including the steam room etc. So thought I would spend time in the spa and get a treatment while there. Also lunch at beach bar restaurant. That part was great and...

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Helpful?
Thank Barbara D
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Barbara thank you for your feedback and I apologize that you did not have a good spa experience. Please call me directly so that we can discuss your spa experience further. Regards, Joe

Windermere, Florida
Reviewed 2 weeks ago

A decent place with a good location. Great restaurant called one Duvalle. Views, location all good. Nice little spa as well. Cant beat the outdoor dining and view. Fantastic for breakfast! Good place to stay in Key West.

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Helpful?
Thank Steve B
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Steve thank you for choosing the Pier House Resort and Spa for your vacation destination. I am glad you took advantage of our great views of the Gulf of Mexico from our restaurant deck. Many of our guest enjoy dining on our deck to take in the great views. It is so relaxing! Book early as we fill up quickly...

Indianapolis
Reviewed 2 weeks ago

This renovated resort is in a prime location on Duval Street, though thankfully is not loud at night. Like most accommodations in Key West, this resort is made up of a number of old buildings that have been redone. The hotel has beautiful winding paths through wonderful landscaping leading you from the lobby to your room. The waterfront rooms provide...

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Helpful?
1Thank traveljunkies87
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Thank you for choosing the Pier House as your vacation destination. I am glad that we exceeded your expectations and enjoyed our many amenities. As you know that we do not charge a resort fee as most of the hotels in Key West. Please share with your friends and I look forward to seeing you soon. Regards. Joe

Tannersville, Pennsylvania
Reviewed 2 weeks ago via mobile

My husband and I had an afternoon on the beach at the Pier house. We ordered drinks and food. The bartender was rude and prepared drinks that tasted more like water than vodka. It was expensive and not worth the cost.

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Helpful?
Thank Lisa C
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Lisa thank you for your review and I am sorry you did not like your drinks. This is very unusual and please call me so that we can discuss further. I look forward to your call. Regards, Joe

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Restaurant
  • Spa
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Perhaps nothing is more "Key West" than the Pier House Resort and Spa -it's like no other. Elegant accommodations, lush gardens, a private beach, a selection of restaurants and bars, a full-service spa and a for real let-your-hair-down attitude all come together in a tropical escape that simply can't be duplicated. ... more   less 

Additional Information about Pier House Resort & Spa

Address: 1 Duval St, Key West, FL 33040-6610
Region: United States > Florida > Florida Keys > Key West
Price Range: £247 - £489 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pier House Resort & Spa 4*
Number of rooms: 142
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com and Jetsetter so you can book your Pier House Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pier House Hotel Key West
Pier Hotel Key West
Pier House Key West Florida
Pier Key West
Pier House Resort & Spa Key West, Florida
Hotel Style:
#2 On the Beach Hotel in Key West
#4 Top resorts Hotel in Key West
#5 Spa Hotel in Key West
#6 Luxury Hotel in Key West
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Questions & Answers

Here's what travellers have asked, with answers from Pier House Resort & Spa staff and other travellers.
71 questions
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Questions? Get answers from Pier House Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“you have 3 room prices ocean view, garden view and standard room which will give you a view of a wall just a few feet away.”
 of 5 bubbles auuguy, 14 Feb 2017 | Read review
“splurge for a water view if you can!”
 of 5 bubbles traveljunkies87, 12 Feb 2017 | Read review
“304 was handicap accessible but the downside is hooks are all too low so we moved to 308 which was perfect.”
  • Room 308
 of 5 bubbles DrJonz, 11 Feb 2017 | Read review
“We had an Ocean view/front room, and it was gorgeous!”
 of 5 bubbles abbyb802, 10 Feb 2017 | Read review
“Beach front or Dockside are the best”
  • Dockside rooms
 of 5 bubbles davidwC677LL, 7 Feb 2017 | Read review
5 of 5