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This Mediterranean-inspired hotel sits on a 1,100-foot private beach a mile from Duval Street. Our historic beachfront resort combines 1920s ambiance with a chic, contemporary flair, features sophisticated accommodations, complete with LCD televisions, iPod docking stations, and an...
Offers from Casa Marina Key West, A Waldorf Astoria Resort
We arrived at Casa Marina with hopes of our family trip being one of relaxation and memory making and most definitely we will not forget it. We unfortunately experienced bad customer service to say the least. It ranged from rude employees to not being serviced...More
Great location and best hotel staff. Best luxury hotel in Key West! There is an on-site concierge that is helpful with making any excursion reservations. I would DEFINITELY recommend this hotel and will be returning whenever I'm in Key West.More
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2 Thank Terry B
Response from PropertyAssociate, General Manager at Casa Marina Key West, A Waldorf Astoria ResortResponded 11 June 2018
Dear Terry B,
We love to hear about wonderful experiences like yours! We’re happy to learn that our concierge was helpful when planning some fun excursions during your stay with us. We hope to have you back for another fabulous time in Key West soon....More
I feel I was discriminated only because I received the employee rate. I checked at the regular check in time and was attended by Ivonne Fulleda. She gave me a room that hadn't even been inspected yet!! It was missing a shower curtain, the room...More
2nd day of our vacation, Hotel Valet parked a car with obscene, vulgar, phallic, offensive detailing right outside the front entrance. After several hours of trying to have the car moved elsewhere (did not care where they moved it, as long as it was not...More
So many people did such an amazing job to make our stay exceptional. I want to say a very special thank you to Chuck, Kylene, Diana, Doug, Connor, Alex, Levi, Luke, Raquel, Will, Con, BJ Jamie, Julia and Jessica. Every one of them went above...More
They do . I think it was 300 or something for the 4 of us . We ended up not going even though we knew it was non refundable as the boat was ratty and old and not at all we would like to experience for a ‘sunset cruise ‘. I... More
They do . I think it was 300 or something for the 4 of us . We ended up not going even though we knew it was non refundable as the boat was ratty and old and not at all we would like to experience for a ‘sunset cruise ‘. I think you’d be better off getting sunset cruise from some other company . I saw a pirate boat , other nice sail boats and Fury Adventure company boats that were quite nice from Mallory Square during sunset celebration