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I do not know how they can call this property a Waldorf or even put the Hilton name on it.
We arrived at about 10:30PM and checked in. The girl at the front desk was new, she said that it was her first night and...More
I booked our December vacation in early June prior to the hurricane in September and was worried about my stay given mixed reviews on Trip Advisor. I reached out to Diana ( front desk manager) regarding my concerns. Not only did she communicate in advance...More
1 Thank A TripAdvisor Member
Response from Jamaal S, mgmt_resp_affil8 at The Reach Key West, A Waldorf Astoria ResortResponded 31 December 2017
Thank you for the lovely review! It's fantastic you had such an excellent experience with us and that our team took such great care of you. We want you to feel right at home as soon as you walk through our doors! Our...More
This resort is the very poorest it has been my misfortune to waste my money on. The rooms are minute with modular closets more Red Roof Inn than Waldorf. The beds are strictly motel quality. The bathroom features a modular vanity from a run down...More
The beach and pool were perfect!! The rooms are not great, very dingy, mildew(y).
The cleaning service was very bad. We were only in the room to shower and sleep, but I wish they were a little fresher.
This hotel is so beautiful! And the location! Couldn't be better! I do recommend staying here but, there are two reasons I didn't give the hotel a perfect score:
There was a fan outside our room that ran all night. We couldn't hear the waves!!...More