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The Westin Key West Resort & Marina

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The Westin Key West Resort & Marina
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2,117 Reviews from our TripAdvisor Community

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Showing 1,946: English reviews
Charlottesville, VA
Reviewed 2 days ago NEWvia mobile

As a Gold SPG member, we asked for an upgraded room. Although the manager would sell us an upgrade for $100 (1-bedroom), or $250 (for 2-bedroom), he would NOT consider a complimentary upgrade. It typically comes with gold level patronage. He said we had an ocean view. We did not. Felt slimy. We can hardly wait to check out tomorrow...

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Thank Oceantics
Paris, France
Reviewed 3 days ago NEW

ideally located in Key West. The hotel is at 10 min walk for every single place to see in Key West. From the hotel you have a wonderful view on the sunset. The beds are perfect, the rooms are well equipped but need to be refreshed. Not really good value for money.

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Thank Matthieu L
Reviewed 1 week ago

My husband and I have stayed here twice now. Once last April and once again over Thanksgiving. With the exception of the location, I can not think of another redeemable quality. Our room service came with the plastic still wrapped around the cold cuts (after nearly 2 hours of waiting), our room which was on the first floor facing the...

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4Thank Maggie S
Reviewed 1 week ago via mobile

Hotel was beautiful. Oceanfront room view is definitely clouded by cruise ships, but knew that before booking. Pool area is very nice, but not too much sun in the mornings due to shade from buildings and trees. The Sunday brunch was absolutely unbelievable!! The best brunch I have ever had.

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Thank LisaMCandJimPR
Fort Lauderdale, Florida
Reviewed 1 week ago via mobile

My husband and I just spent the New Years here last week and our experience was extremely disappointing. Firstly, the service delivered was unacceptable. At the front desk, a lady didn't give us any help or direction - no hotel description about the multiple buildings, no direction on where breakfast was, or where the room was located and how we...

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1Thank GraceT1011
Raleigh, North Carolina
Reviewed 1 week ago via mobile

We had a wonderful visit to the Key West Westin. Our room was in the building surrounding the pool, which I didn't realize was a thing. It was really cool to have the pool just steps outside our room. We were worried about the noise from the pool, especially since we have 2 small children but it was a non...

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Thank Kristen P
Granby, Colorado
Reviewed 1 week ago

We stayed recently and Bill at the pool was the man! What a great guy and helped make our visit! He was so funny, cordial and handsome Thanks Bill! You are what Key West is all about, hospitality, charm, warmth and just a damn good time!

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Thank hammer6911
Wisconsin Dells, Wisconsin
Reviewed 1 week ago via mobile

We chose this hotel due to the great location and our elite status with the brand. The first 4 days seemed so wonderful, then my husband lost his key. The following day we took a seaplane trip out to the Dry Tortugas, which was arranged by the in-house concierge. When we returned to get ready for dinner I discovered that...

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5Thank BStrand2013
Tucson, Arizona
Reviewed 1 week ago

Great location...next to where everyone watches the sunset..2 blocks from all the bars and shops..no beaches in Key West unless you want to pay $20. per person and put your name on a list to be taken across by boat to an island. Rooms were small..lousy closets..good coffee in room..easy walking to various restaurants and bars. I personally wouldn't bring...

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Thank Anne A
Livonia, Michigan
Reviewed 1 week ago

A bit pricey, but so worth the money! The Westin is located in the heart of downtown Key West. Within walking distance to most attractions. We parked our car inside the hotel's garage and never used it our entire stay. Mallory Square (Sunset Celebration), Truman's Little White House, Duvall Street are all close by, not to mention plenty of restaurants...

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Thank Monaleese

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
Natural beauty and local charm make the Westin Key West Resort & Marina a remarkable destination. Located on the waterfront in the heart of Old Town, this resort is positioned on the sunset side of the island within walking distance of famous Duval Street. It is also one of the country's largest private ports which welcomes cruise ships from around the world. As the only full-service resort in Key West to hold the AAA Four-Diamond rating since 1999, The Westin Key West Resort and Marina boasts a reputation of unmatched hospitality and offers an ideal setting for any occasion. ... more   less 

Additional Information about The Westin Key West Resort & Marina

Address: 245 Front Street, Key West, FL 33040-8313 (Formerly Hilton Key West)
Region: United States > Florida > Florida Keys > Key West
Price Range: £363 - £561 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Key West Resort & Marina 4*
Number of rooms: 178
Reservation Options:
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Also Known As:
The Westin Key West Resort & Marina Hotel Key West
The Westin Key West Resort And Marina
Key West Hilton
Key West Westin
The Westin Key West Resort & Marina Florida
Hotel Style:
#8 Spa Hotel in Key West
#8 Top resorts Hotel in Key West
#11 Luxury Hotel in Key West
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Key West Resort & Marina staff and other travellers.
14 questions
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over a year ago
Bemidji, Minnesota
5 months ago
ft lauderdale
over a year ago

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Questions? Get answers from The Westin Key West Resort & Marina staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms offering sunset views are perfect.”
 of 5 bubbles 990matthieul, 14 Jan 2017 | Read review
“We had a balcony with some sea view but it was the view of cruise ships..they come in right there at the Westin...”
 of 5 bubbles O9764HIannea, 4 Jan 2017 | Read review
“Splurge on a room overlooking the water!”
 of 5 bubbles Rubyscharm, 31 Dec 2016 | Read review
“our room was quiet on the west side of the hotel”
 of 5 bubbles oddrim, 21 Dec 2016 | Read review
“Ask for a room facing the pool!”
 of 5 bubbles Stingray93, 19 Dec 2016 | Read review
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